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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Because of function deprecation in 5.5+. A bunch of stuff like the (rather heavily used) mysql() functions were removed. Since a large amount of software relies on the removed functions, and a large portion of our users (including myself) run such software, we have no plans to upgrade beyond 5.4 since doing so will break a lot of things. Stevie will likely get 5.4 at some point though. I can't wait for 5.3.8 to go away.
  2. wolstech
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  3. wolstech
    They're still there. Krydos can make them accessible in PhpMyAdmin again. After that, you need to recreate and reassign the users for them. The sizes shown in cPanel display as 0.00MB for most users. Escalating.
  4. wolstech
    What are the database names?
  5. wolstech
    The software is probably broken. Have you tried using software other than Drupal? If so, does it also show 500 errors? If it was the process limit, all your sites would show 500 at the same time...
  6. wolstech
    Changing your password should be the fix for this. Try changing it again, then try using another PC. If it still acts up, let me know and I'll escalate it.
  7. wolstech
    Glad to hear you got it working, and thanks for the update It'll be useful to others who need to make our mail work on a Mac.
  8. wolstech
    This support request is being escalated to our root admin.
  9. wolstech
    I'm not sure which, if any, version of Thunderbird works on a Mac. I do know that Mac Mail is incompatible as well though.
  10. wolstech
    Thunderbird is not compatible with secure incoming mail on our server. See this topic: http://www.helionet.org/index/topic/21815-configuring-mail-on-thunderbird-38/ Thunderbird newer than 31.7 is not fully compatible with our servers because of an artificial restriction that Mozilla added. The solution for incoming mail is to downgrade thunderbird to v31.7 or older and use secure IMAP (secure POP may work, but I've never tested that), use unsecured connections, or get a different mail client. As for the security exception on outgoing connections, it's normal because of our self-signed certificate. Just add the exception.
  11. wolstech
    Everyone had this problem. What are the database names?
  12. wolstech
    You're suspended for inactivity since you didn't log into cpanel in the last 30 days. You can renew it here: http://www.heliohost...t/scripts/renew
  13. wolstech
    That account is not suspended.
  14. wolstech
    This support request is being escalated to our root admin.
  15. wolstech
    This support request is being escalated to our root admin.
  16. wolstech
    1. Email is limited to 50 / day regardless of how its sent. Webmail, scripts, etc. all add to that 50 a day. If you have good reason, you can ask for an increase, but there's no guarantee we'll approve that. Regardless of the limit, we will suspend you if any of the emails you send are reported as spam. 2. Yes if you have good reason and have gotten an admin's approval. Do note that disk space is not a good reason. 3. This is normal for all accounts on Stevie. It's caused by the process limit. Everyone experiences it, and there is no fix.
  17. wolstech
    This support request is being escalated to our root admin.
  18. wolstech
    This support request is being escalated to our root admin.
  19. wolstech
    You need to contact godaddy and ask for them to be removed. Their support can delete those for you. Let's wait and see if it works.
  20. wolstech

    wolstech replied to Dtc's topic in Customer Service

    Your password has been manually reset. A new password has been sent to the address on file for the account dtc.
  21. wolstech
    Krydos needs to fix the database for you, then you need to recreate the user that Wordpress uses to access the database. Escalating.
  22. wolstech
    @Krydos: What file is causing this?
  23. wolstech
    Change your cPanel password, then log out and in again to fix this issue. You can do that here: http://stevie.helioh...sswd/index.html
  24. wolstech
    This support request is being escalated to our root admin.
  25. wolstech
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