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Hi HelioTeam, I am sorry to have to write you for help, because I am aware you are volunteers and that I am receiving this hosting service as a free gift from you all. I tried my best to solve the issue on my own, but I have been unable to do so. Username: mjwu1008 Domain Name: divineliving.org Email address in question: a.....@divineliving.org 1) I have followed the directions found on your website to manually configure my email client (Thunderbird) to download email via POP3 with secure SSL connecting with incoming server: "stevie.heliohost.org" . I can't get it to work. Please advise. Note: I also tried 216.218.192.170 instead of "stevie.heliohost.org" as incoming server (I hope that's not a no-no). No success. For your information, I am able to SUCCESSFULLY download email via POP3 with non-SSL settings (transmitted insecurely) through incoming server: "mail.divineliving.org". Of course, I prefer SSL secure settings. I also tried with incoming server: "mail.divineliving.org" with STARTTSL. This configuration does not work. 2) Also, I am SUCCESSFULLY able to send via SMTP with secure SSL connecting with outgoing server: "stevie.heliohost.org", however, is it normal that I have to "Permanently Store a Security Exception" regarding the Certificate? Or is this not supposed to happen? Is there something I should be doing differently so that I do not need to override how Thunderbird identifies "stevie.heliohost.org:465"? Thank you for your assistance. Kind Regards