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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Nope. Sniffing traffic for usernames and passwords is impractical as the effort needed to spy on a specific network or user to sniff the traffic needed to log into a user's account would exceed the effort needed to just gain access by hacking the user's website. Hacked accounts here at Heliohost are usually a result of a user not installing updates or the user unknowingly installing malware on their account, hidden in extensions and themes for various CMSes... Another major reason for our decision is because AdSense pays significantly less on secure sites. The ads on our website, forum, and cPanel are our only source of revenue. Also, if you're not aware, Stevie and Johnny actually do support HTTPS for cPanel (try https://stevie.heliohost.org:2083, warning is because it's self-signed) for those who are concerned, however your logon won't be counted for inactivity because browsers block insecure elements from loading on secured pages.
  2. I'm assuming the content is something like pictures posted on a public website. Visiting a site would make a visitor's browser download it to show it. At that point, they could just save the content file, so nothing you do on the server will matter. If you don't care about the general public not being able to view it, put the content behind a password wall or something so they can't access it without approval. The best advice though: If you don't want it copied, don't publicly post it on the internet.
  3. Are you on Johnny? If so, they won't deliver when the server is down (which is a lot on Johnny), and it's on the sending person's mail service to try again (often it's 12 hours between attempts, and after 3 to 7 days returns it to the sender as undeliverable, so with a ~50% chance of Johnny being up, it could easily take a day or more if there's 2 or more failures before succeeding). Also, are the people sending mail to you using hotmail, GMX, or comcast? They have known issues with our service, though usually the issue with them is people not receiving your email, not the other way around.
  4. Your account was suspended for running too many cron jobs. To help keep load low, we limit accounts to two (2) cron executions in a 24 hour period. This means that, if you only have a single job, it can run no more frequently than once every 12 hours, with two jobs, they can each only run once a day, and so on. Your account has been unsuspended.
  5. The expired certificate was for testing purposes only. Heliohost.org and Helionet.org do not support SSL connections. Please connect using regular HTTP. Please clear your cache if it tries to redirect to a secure connection. We've made the decision to not support HTTPS on our website and forum for the time being.
  6. He oddly asked to keep the other one in a second topic since it had his domain. The account arzip11 was unsuspended and arzip1 has been kept suspended. www.helionet.org/index/topic/23249-suspended-hh-arzip1/page__pid__114651#entry114651
  7. The account arzip11 with the domain easy-car-finder.com has been unsuspended. You cannot have 2 accounts, so I've left the other (arzip1) account suspended. If you need to get your data from arzip1, let me know and a backup will be sent to the email address on file.
  8. Very often, these suspensions happen when someone hacks an insecure site and sets up things like malware command/control servers, illegal porn (e.g. of minors), sites for storage/distribution of stolen data, terrorism funding sites, etc. Unfortunately, because of the nature of the content, we can't unsuspend it because it's both illegal (at least in the United States, where we're based) and potentially evidence if law enforcement were to ask us for it. You're welcome to create a new account and restore any backup you may have, however you will need to use a new domain and username.
  9. You can and it works fine. If it keeps redirecting to the HTTPS version, clear your cache.
  10. Escalating so it can be unblocked.
  11. You were suspended for having 2 accounts. You're only allowed one. Do you want to keep arzip1 or arzip11?
  12. Usually that means illegal activity of some form, but there are a few other reasons that can cause that reason to be given. Krydos will know for sure. Escalating.
  13. This support request is being escalated to our root admin.
  14. Try using cPanel now. It's fixed. If your password doesn't work there, I can email you a new one.
  15. You need to Delete your account, then sign up again when Stevie registrations are open.
  16. This support request is being escalated to our root admin.
  17. Johnny cpanel is down. It's not your account.
  18. Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-38 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  19. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  20. You're welcome
  21. Try another browser. If it happens in other browsers, change your cPanel password here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html After that, log out and in again, then check PhpMyAdmin.
  22. I'll escalate this so Krydos can decide. I can't see why not though seeing that Johnny has (somewhat broken) v8 last I checked. @Krydos: His Johnny username is hhbogdan
  23. This support request is being escalated to our root admin.
  24. wolstech

    Mail() Problems

    Create a file called index.php. Whatever HTML and code you put in it is shown when someone views the folder. If it does not exist, they see a directory listing (or a forbidden page if you disabled then like Nyten said). We don't support custom styles on a directory listing. You would need to install a directory listing script to do that.
  25. The account doesn't show anything wrong with it. Do you want me to email you a new password?
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