wolstech

Tools & Settings is global server settings section for admins, which is why you can't see that. That guide is for blocking email addresses/domains for the entire server, not a single user.

Google translate says: Your account is being reset. When the reset is finished, you receive an email with a link to create a new account... If you need data from your old account, back up will be available at https://heliohost.org/backup/ once the reset is complete.

I'm not sure if anybody has ever actually used that feature before. Let's see if Krydos knows something about this...

Your account is in the process of being reset. When it is finished, you'll receive an email with a link to create a new account. Please let us know once you've created the new account so we can add the domain back.

That domain is already present because it appears Kazvee added it a little while ago. It will take up to 2 hours to start working.

Yeah Krydos and @KazVee turned it into a guide. I'm sure others will find this useful as discussions on git and automatic deployment have come up before. Thank you again for the contribution on getting git automation working!

Krydos can do this I believe. If you're planning to run a script 24/7, be sure to pay attention to your load. You might get suspended if it's too heavy.

This one was either a false detection on our part, or the proxy has been removed. I wasn't the one who suspended it, but the typical proxy users have been installing is a node-based proxy called vless (also called Xray) along with Cloudflare Tunnels and nezhaJS. None of it works properly on Plesk because of the firewall, there's no way to stop it once started, and all of it is extremely heavy to the point that it can crash the server, so we banned proxies. Users wanting to run this thing are welcome to buy a VPS...it will actually work and not impact thousands of other users that way. Your account doesn't seem to have any of the usual content related to this proxy on it, though I do see residue from a former node app which may have been the proxy at one point... At the moment, all I see is WP which is what you described. Unsuspended.

Removed. If you need any of the files that were hosted on that domain, a backup is available here: https://heliohost.org/backup/

Domain changed. It may take up to two hours to start working.

Something on your account is still trying to send emails, and the server has removed your mail service again as a result. Your account tried to send 220 emails earlier today. Do you have email forwarding set up by chance? Forwarders are a very common way to get suspended for overuse of email.

No problem A few others also use it as well and have turned it back on. It's not an issue if its being used. The issues we saw were because every single one of the 4000+ domains on the server had it enabled, which meant lots of resources going to webmail subdomains that nobody used, and lots of exposure to bots that wanted to break in and send spam. By turning it off on domains where it's not needed, we save resources (both in terms of Apache vhosts and CPU/RAM use), and also substantially reduce Roundcube's exposure to abusive bots because the webmail subdomains simply show the (static HTML) queued page instead of Roundcube when its disabled.

Domain added. You do realize you can ask for more than one domain at a time right? For the storage space, you can do that here: https://heliohost.org/dashboard/storage/

We did a bulk-disable of webmail on all accounts recently because it was determined that webmail was responsible for PHP not working properly on our servers, 503 errors, and long Apache restart times due to wasted vhosts. Accounts also no longer come with webmail by default. The majority of our users don't use it. Disabling webmail for everyone was one of the many things done as part of this maintenance: https://helionet.org/index/topic/64578-johnny-maintenance/ That said, this was a one-time process and it should not remove itself repeatedly. If you turn it back on, it should stay enabled going forward. Turning it back on does require you wait 2 hours for an Apache restart before it will work again. Is it disabling itself again after you turn it back on?

The main domain must be replaced with something else, and it cannot be removed entirely. We can provide a subdomain like nthanga7.helioho.st if you would like. Does that work?

Try moving the code into a subfolder (e.g. make it vims.bharat.hacked.us/ci4/). The root of a domain can be...special. All domains support mod_rewrite by default, no need to request it or anything. These are the Apache directives applied to a domain root by default, so yes AllowOverride is set to All (and directory listings are enabled by default): <Location /> Options +Indexes AllowOverride All </Location>

That domain is hosted here and looks to be working, but may be violating the TOS for copyright infringement. We do not allow the hosting of IPTV content because the majority of the content offered through such services is illegal in the USA where we are based. Please remove all such content within 24 hours or you will be suspended.

Added. Please be sure to configure DNS. It may take up to 2 hours to take effect.

Done. It may take up to 2 hours to take effect. A backup is available here for any content you may need from the old domains: https://heliohost.org/backup/

Mail service has been enabled on your account.

If the error has cleared itself and you're satisfied with how the account is working now, no we do not need to reset it. The unusual username mismatch may cause issues down the road, but if it's working we can just leave it be.

I've asked about this one in a staff channel for you. I cannot get this domain to load any files other than the old plesk index.html. https://civicquizapp.helioho.st/info.php should be a phpinfo() but gives me a 404 error...

After further review, due to the username mismatch and the 503 issue, this account will need to be reset to correct the problems, which will delete all of your data and domains. Do you want me to go ahead and do that now? Also, which domains do you need added back to the account after the reset?

This looks to be broken internally...no meaningful error in the Plesk logs either. Escalating to Krydos. Not sure what exactly is wrong with it, but I did notice your account is unusual in that your linux system username doesn't match your hosting account username (it's supposed to match), so maybe that broke something during the suspend/unsuspend process? If Krydos can't fix it, we may need to just reset your account...

Yeah Wordpress is full of security issues itself, and many of the free extensions out there have backdoors built in too (and they're free purely for that reason, they give away the extension so the developer has servers they can use for abusive activity that makes them money, typically spam or phishing). This is extremely common for WP. You've been unsuspended, but I'm leaving your mail service disabled for the time being so the compromised WP installs can't send spam. It may take a few minutes for your account to work again. Please remove WP quickly.