wolstech

You need to install an SSL certificate. Assuming your domain's DNS is configured correctly and you're not using something that can break domain validation (like Cloudflare with strict SSL mode enabled), Plesk should actually fix this on its own. You can go into the SSL options and issue a certificate from let's encrypt to fix it more quickly. Once you install a valid certificate, it should start working properly within two hours.

Domains added. They can take up to 2 hours to function.

We’ve updated our records to indicate that you want to keep the sat4all account. The other account has been banned and will delete on its own in 60 days.

We've updated our records to indicate that you want to keep the other account sat4all. The rafal1509 account will be automatically banned in about 2 hours when the 24 hour warning period runs out. Thank you for complying with the terms of service.

This support request is being escalated to our VPS admins.

Moneybroz or Krydos can do this for you...

DKIM, SPF, and DMARC have been set up for the domains easy.heliohost.us and dreamscribemedia.space. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I unsuspended it for you, but there wasn’t anything to delete. Logs were under 100KB and trash was empty. I can’t do a more in depth search because I’m on my phone at the moment. I won’t be at my PC for another 8 or 9 hours. It might suspend again because I couldn’t reduce the space usage.

Krydos has to do this since I don't have access to Stripe. In the meantime, is there something you want me to delete to bring the space usage below 3000MB so it can be unsuspended while you wait? If I just unsuspend it without deleting anything, it'll just suspend again the next time the space recalculates.

It looks to be working for me. When I connect, it shows secure with a valid certificate. Sometimes it takes longer than normal for it to issue, especially if DNS wasn't set up before adding the domain. Are you still seeing issues on your side?

Permissions must be 750, not 777, on Python files. I changed it and it works now. https://felixasimplex.helioho.st/cgi-bin/test.py

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

You already kept another account here: https://helionet.org/index/topic/65703-appeal-for-one-account-gjamesbrown76/

The easiest way to do that will just be to use rewrite rules in .htaccess to redirect it. There are some examples here: https://stackoverflow.com/questions/1945568/htaccess-redirect-all-pages-to-the-homepage-on-a-new-domain (if you try the one in the recommended answer, omit the line that starts with "options" or you'll get a 500 error)

You are indeed suspended for creating multiple Tommy accounts. Users are limited to a single account, except if the accounts are on Morty. Account gjamesbrown76 has been unsuspended. It may take a little while to work again. Also, I've credited your Tommy account with the $4 you paid for the other two banned tommy accounts. If you decide you want to move to Morty at any point, that credit can be used for your Morty balance. Or, if you donate $1 more, we can turn the $5 into an extra 1000MB space for you instead.

Marking solved because the user reported their own content to request it be closed. In the future, please reply to your topic instead if you no longer need assistance. Also, to clarify the issue, Johnny's MariaDB restarts around this time of day for maintenance, and during the restart, it is impossible to log into your account and Plesk will not function. If you're already logged in, you'll receive database errors or undesired behavior. It resolves in a few minutes on its own when the restart completes. This behavior (while a bit scary) is normal.

Alias added. Please be sure to configure DNS. It can take up to 2 hours to start working.

Domain added. Please be sure to configure DNS. It can take up to 2 hours to function.

Domain added. Please keep in mind that there is a limit of 10 domains per person, and you are now using all 10. If you want additional domains in the future, you will be required to have a domain removed first in order to have a different one added.

Yes you can. You need to edit the database user and enable remote access (it's at the bottom below the permissions), and after that, you can reach the database server remotely using tommy.heliohost.org:3306 as the host name.

Domain added. Please be sure to configure DNS. It can take up to 2 hours to start working.

Krydos can do this for you. Escalating.

233M ./httpdocs 3.2M ./logs 348K ./private 101M ./towardchrist.com 270M ./savvy.press 158M ./expressfixes.com 0 ./.wp-cli 0 ./wordpress-backups 172M ./savvyify.com 935M . None of that is trash, the account was just full. The above doesn't include databases, mail, or anything else either, just the files. Most if not all of those sites are WP, which is quite bloated, so not surprised by the size. For example the savvy.press one's wp-content folder is 200+MB alone. Buying more space looks like it was the right call here.

If you go in the file manager in plesk, select the .trash folder on the left, and then there should be a button to empty it. If you need help figuring out where your space went, just let us know and we can provide details.

Domains added. It will take up to 2 hours for your domains to work.