wolstech

The size in cpanel is broken and will always show 0. Verify that the data is in the database using phpmyadmin. Your next step is to delete and recreate your MySQL users. Be sure to reassign them to your databases. When recreating, use the username and password found in your websites configuration file (varies by program, but often called Config.php or similar).

Krydos must grant you the dedicated IP address first. After that is done, you will need to install your certificate in cPanel. I'll escalate this for you so the dedicated IP can be set up on your account

You were indeed suspended for 4 cron jobs. The limit is 2 executions per day. For example: if you have a single job, the job cannot run more than once every 12 hours. For two jobs, both can only run once in a single day, and so on. Your account has been unsuspended.

It should still be working then. Parking (and unparking) a domain doesn't modify or remove your .heliohost.org domain. While a domain is parked, your .heliohost.org domain should continue to work. I've changed your main domain away from its original and back again, which should make the server redo its configuration for it (its acting like the DNS entries are missing). If it's still showing DNS errors tomorrow, I'll escalate it for you.

Since you didn't link to the software, I'm assuming it's this: https://github.com/foodcoops/foodsoft That software is not supported. You might be able to play with it and get it running in development mode by following the manual configuration steps. Most are just "make a copy and edit the copy", you can make/edit the copy on your PC and upload it. The database could be difficult (perhaps install it on a linux VM then export the database and import the dump in cPanel/phpmyadmin). Bad news is that what little documentation I can find on it indicates that we don't provide the necessary dependencies anyway, so if it does run, it won't work fully. You likely won't find a shared host that can run that. It looks like it's meant to be used on a dedicated linux installation...

Change your cPanel password here: http://stevie.helioh...sswd/index.html Then log out and in again and try PhpMyAdmin. The database is almost certainly missing though. You're suffering from the problems caused by the MySQL repair last year. Check all of you databases to see which ones are missing from PhpMyAdmin, and list their names here. I'll escalate this once you provide the database list and Krydos can fix them for you.

This really shouldn't take this long...at this point it should at least show the queued page. Escalating.

That account is suspended for phishing.

Did you just recently change the main domain on that account?

Try 216.218.192.170 (Stevie's shared IP). The proper configuration is to just use stevie.heliohost.org though.

Is the database visible in phpmyadmin? If so, import it through there. If not, let me know and krydos can fix it.

Asp.net should be supported on Johnny (we use Mono to run .net stuff in Linux). Make sure to develop for .net 3.5, since we don't support 4.x. I'm not sure how well it works though since I can't think of anyone hosting a site using it.

We don't support custom php versions hence why that option is missing. Your only choices are 5.3.8 on Stevie, or 5.4.41 on Johnny (I'd like to see 5.5 or 5.6 at some point, but it hasn't happened yet). Supporting extra versions requires system resources we don't have. There's been talk of buying a new server to get the resources for new features like this, but who knows when it'll happen. Thanks for asking about it though Showing interest in a feature is the best way to have it considered for a future enhancement! And yes, a lot of stuff in Softaculous is too old to run here (and a few are too new, like Drupal 8). Visit the script developers website to look for a current version that runs on 5.x (many do have a version that works on our versions of php). PHP 4.x has been obsolete for 7 years. We can't control what's offered in Softaculous (they determine what's offered and when it is updated), if we could, the incompatible scripts wouldn't be listed in there.

Java isn't terribly resource hungry in small applications, but due to its nature it will always use more than, say, a C++ application that does the same task. You're probably studying java because its a common choice for introductory object oriented programming. It serves very well for that purpose.

JSP web pages and war files are Supported on Johnny. You need to request java and wait for it to be activated (can take quite some time due to resources available). Once active, you can upload jsp web pages or have us deploy a war file.

Stevie has 99.97% uptime as of this post, and completely free. No need to charge for good uptime. Stevie's features are comparable to if not better than other free hosting services. Besides, one of our goals is to offer quality hosting without a price tag. We meet that goal with Stevie. On the other hand, Johnny accounts are expected to be unreliable and buggy. Johnny is the experimental server that we play with and test updates and stuff on. He also has a pile of extras like Java that eat resources. We let users have more resources before getting suspended, and we don't regulate registrations on Johnny. Johnny is also a VM, sharing hardware with Cody (another VM hosting this board, our website, and some management stuff). Johnny accounts need longer simply because of a rather severe overload and his uptime being only 75.68%... Stevie on the other hand has an entire physical server to itself. We regulate registration to control overpopulation (which is why it closes after a certain number of accounts every day). We more monitor usage more strictly so everyone gets their fair share. We don't test new stuff on Stevie and we don't have resource-hungry offerings like Java on there either. The result is a fast and reliable server

Make sure you log in using http://johnny.heliohost.org:2082/ or using the form on our website. Some links won't register logins (look in your address bar when in cPanel, if the url ends in .phpcp, it should count, if it says .html, it won't) It has not registered any login since I unsuspended you. The cpanel callback is working, as I just ran it manually and your login date changed to today.

This support request is being escalated to our root admin.

Is it possible for the port on the remote server to be changed to something standard (like 80, 443, 8080, or 2082)? If not, I'll escalate it.

Your PC is blocking the script from running most likely. When you log in, the cPanel pages are supposed to call back to the server to say you logged in. Some adblockers, tight security settings, and some antivirus programs break it because of how its implemented. The first thing to do is to try another browser. I unsuspended you again. By the way, the script is fixed for the future

That account does not exist. The queued page is normal when a domain is pointed to our nameservers but is not attached to an account. Your domain will always show that until you sign up and add the domain. Go ahead and sign up for Stevie.

The old test account never deleted itself properly...as a result, the domain is now on Stevie, but the system still thinks it belongs to a Johnny account. I'll escalate it so an admin can fully remove the domain for you. After that it's removed from Johnny, it may take 24-48 hours to correctly set up and start working on Stevie. @Krydos or @Byron: Can you remove all references to account vnsmes and the domains and DNS for vnsmes.com on Johnny? The domain is on Stevie but resolves to Johnny since he used to have a Johnny account. Also, it shows domain entries in ACP->Domains belonging to the non-existent account...

Sure. As long as you only have one account at a time, you're good. Once that's gone, you can sign up again. If you want, you can also just change the domain on the existing account assuming it hasn't already been deleted: http://www.heliohost.org/home/support/scripts/domain

That account appears to be active. Do you want me to reset your password and email the new one to the address on file?