wolstech

I suspect 5.4 will come at some point. In the mean time, Johnny already has it.

You can change that yourself once you're unsuspended: http://www.heliohost.org/home/support/scripts/domain

Set it to plain FTP for best results. FTP over TLS works on Stevie, but I had to try it multiple times to get it to work. I did not try Johnny. If you're on Johnny, the FTP server was probably just down. It's down a lot over on that server, see the monitor here: http://heliohost.grd.net.pl/monitor/

The only fully working theme is x3 (and in theory, paper latin, as it works on Johnny). Someone managed to get stuck in another theme yesterday. An admin probably just turned them all off as a result so people don't get stuck.

Try renaming any .htaccess files in public_html or in styles so they are ignored, then try again.

There are no plans to update at this time for compatibility reasons. Old PHP code does not run properly on versions newer than 5.4 due to function deprecation. You will need to find another framework.

The renewal script is broken. An admin will need to unsuspend you manually. Escalating.

You were suspended for running 3 cron jobs. Cron is limited to 2 executions per day. Your account has been unsuspended.

This support request is being escalated to our root admin.

We've had a lot of these in the past few days. The renewal script is broken. Escalating so an admin can manually unsuspend you.

You were suspended for the following: Please remove any and all links to the above domain within 24 hours. Your account has been unsuspended.

That account cannot be unsuspended.

This has been happening to people who were suspended for inactivity and renewed themselves. It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend when I tell it to. The renewal script is just broken I think. Escalating so an admin can unsuspend it manually.

This has been happening to a few people recently, primarily those who renewed themselves after becoming inactive. It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend for me. Escalating.

It's caused by Thunderbird's artificial restriction on short SSL keys. The solutions are to use an unsecured connection, downgrade Thunderbird to this version (or older), or get a different mail client.

As of this post, Johnny has been bogged down by load for the past 2 hours, so cPanel might run slowly or not at all. The proper way to access cpanel for Johnny is to use the form on heliohost.org (works for both servers) or to sign into Johnny directly at http://johnny.heliohost.org:2082/

Subdomain folders are normal, though you should be able to access them as proper subdomains as well. For instance, I have http://raxdev.raxsoft.com, which is the same as http://raxsoft.com/raxdev/ There are ways to structure a site so this doesn't happen, but your main domain will typically have such folders for subdomains on it. I'll escalate this for you. If it never worked before you had CloudFlare, it likely isn't caused entirely by CloudFlare (though it may very well compound the problem). Krydos is likely going to ask you remove CloudFlare and switch to our servers anyway though, as nameserver issues are a common cause of this type of issue.

It's a problem between the software and the database that stores the forum data. The database user is a user account on our server used by SMF to access the database. A person doesn't log in using it, the software does. That account has stopped working and needs its password changed. SMF's configuration file should contain the username and password for the database user account if you don't know them. Once you find it, you would need to go into cPanel, find the database user named in the file (there's a list of users attached to the hosting account in the MySQL databases section), and change its password to match the one you found in the configuration file. If you don't know how to find the configuration file, SMF's documentation should explain how to find it and where the database settings are.

Your account is still suspended for spam. Krydos never responded to your comments. I'll un-solve this so he looks at it again for you.

This support request is being escalated to our root admin.

Delete and recreate the database user that is used for SMF. Be sure to reassign it to the database. Configure SMF if the user or its password changed, then try it again.

I'm not sure if forwarded mail would show as being sent by your account or not. If it does, it's possible the spam got sent to your forwarder, which then forwarded to an address that flagged it for spam. If you look closely, you'll notice that many of those come abuse reports came from Comcast, so the email is being flagged there. Do you have a forwarder pointed to a Comcast email address? The malware issue is irrelevant if you do not host web content on your account (it sounds as if you use our services primarily for DNS and mail), as an empty account is not easily attacked for malware installation unless your cPanel password is compromised. That's not to say a webmail account or the like isn't compromised though and spewing spam. I do recommend you change the password for cPanel and any webmail users on your account as a precaution.

@Krydos: Can't agree more here. @efxi: Since the original topic was on Gmail for Busineess, it's also worth noting that Google's TOS forbids you from using their service for this purpose as well. Though from the sample mail I'm aware you're not in the USA (where we are based), the email would be considered spam under regulations such as the CAN-SPAM act since the recipient never did business with you prior to receiving the email (where a terms and conditions document they agreed to might allow you to email them), they would not explicitly opt into the emails, and the email lacks instructions or a link for unsubscribing.

Escalated. @Krydos: is there any way to reset an account password when the email attached to it is no longer valid?

You probably have malware on your account. I'll bet it came in through an un-updated CMS, fake or insecure theme or plugin, or similar avenue. If you use WordPress, Joomla, or another popular CMS, this is unfortunately rather common. The CMS and all plugins need to be kept updated, and plugins from random websites should be avoided because they often contain backdoors used to install malware (often said malware is a spambot, botnet, or similar, but sometimes I see Phishing set up shop there instead).