wolstech

If you just renewed it, it takes up to 24 hours to come out of suspension. It is listed as active so the server likely just hasn't gotten its act together. Give it 24 hours then clear your cache again. If it is still suspended after that, let us know and we'll look into it further.

Please clear your cache.

If the account becomes inactive and is not renewed, it eventually gets deleted. Odds are this is what happened. We only have so much space, and accounts that sit unused for months don't make good use of that space, so we delete them as needed to keep space free for new users. The best way to prevent this from happening is to log in every 30 days so your account does not become inactive.

This support request is being escalated to our root admin.

Please clear your cache.

If it's just a very basic site that nothing's changed in recently, it might have been an issue on our end. I would suggest you not worry about it unless you get suspended again. If that happens we'll escalate it so Krydos can tell you what's causing the load.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

They take 24 hours to start working. After that, please clear your cache.

Not available yet, and we have no estimate. Stevie hasn't seen much in the way of changes. In fact, we haven't even fixed the MySQL issue that's been broken on Stevie for a year and a half (Johnny was fixed a month or so ago). Johnny sees updates months if not years before Stevie, and some things are never put on Stevie at all.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

I won't be surprised if this is due to the MySQL server being damaged on Stevie. The damage tends to make the server go away when InnoDB tables are created/altered/dropped or when their contents are modified. It should come back in a few minutes. You probably will need to wait until Stevie is fixed (we don't have any estimate on when that'll be) in order to use that feature of Joomla. Johnny was fixed a month or so ago and no longer suffers from this problem, so switching servers would also work, provided you don't mind the poor uptime on Johnny.

It doesn't calculate time. That 4 hours is just a note saying the portion of the day that you were suspended. On that day, you were suspended for 4 of 24 hours, being suspended influences where you stand in the total load for the day (makes it appear as if you made less load) since a suspended account generally can't produce load. All suspensions have to be manually unsuspended by a person. They don't expire.

This has not worked correctly every since the forum got upgraded years ago. We don't really use reputation anyway, so we didn't bother to fix it.

That domain is working properly. Please clear your cache.

Johnny accounts can take up to 24 hours to recover from inactivity suspensions. You are showing as active in the system. Wait until tomorrow, then clear your cache. If its still suspended at that point, let us know and we'll look into it further.

Did you check in phpmyadmin? I've seen cP say 0MB even when the data is in fact all there. If its truly empty, krydos may need to restore it again.

I'll escalate this for you so you can find out. Krydos has a way of checking the file name.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Yuck. I've used hosts that ran that, and have left them because of it. We have absolutely no intention of changing software providers. We run cPanel because it is the industry standard for web hosting. cPanel supports it in newer versions, we just haven't upgraded Stevie to such a version, and didn't enable the functionality on Johnny (he supports it but it's disabled, SSL increases load significantly if there are a lot of users, Johnny falls over a lot as it is and doesn't need more load).

As you're aware, the server is Pacific time. I live in Eastern Time as well. Just subtract 3 hours when setting it. To set for once a day, enter an hour and minute, and put * in the day/weekday/month fields. Note that crons are on a 24 hour clock too. I have a 4:18EDT cron, which is scheduled as 13 hours 18 minutes (1:18PM PT), with * in the other fields. Also, I recommend not running crons on the hour or half/quarter hour since the servers tend to run a lot of them at those times. Schedule it for a random minute like 3:07 if you can.

Down the road its possible we might support it, but there are AFAIK no plans to support this at this time, even if cpanel is upgraded.

What is your username and domain?

You were suspended for running 3 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.

That account is not suspended. I see a blank white page which is being served by whatever you put on your account. If you still see the suspended page, please clear your cache.

Because our version of cPanel does not support SSL with a Shared IP Address. It's not because we don't want to support it, it's because the software we run can't handle it at this time.