wolstech

It should be available. His message says he cleared the -old one though, so it's possible he didn't fully clear it. Hopefully he'll see this and check on it for you. We can always change your domain later too if you want to just set up with a different one for now so you can at least start rebuilding your site.

It's because the account creation software changed to now create a forum account with the same name during sign up. If the forum account fails to create due to it already existing, the hosting account also fails to create. It was a change that was implemented with the release of our new website.

The disk just stops responding and disappears entirely from the OS and hypervisor (Johnny is actually a VM on Charlie, which is running ESXi). Rebooting the server sometimes wakes it up, other times it needs to be fully powered off and on again (in which case we have to wait for a technician to do that for us since we're on the other side of the country from the server) in order for the server to see the disk again. The short periods of downtime seen in the past few days were not crashes, but excessive load just bogging him down to the point where he stopped responding to requests. Only the 12 hour downtime from last night was a disk issue.

Johnny crashed last night (the July failure that killed the old Johnny has reared its head again). He's up again.

You're on Stevie, which has crashed. Please see http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ for details.

You're on Stevie, which has crashed. Please see http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ for details.

Johnny crashed last night. Krydos is working on it.

Stevie crashed a few weeks ago, and Johnny crashed yesterday. The only option right now is to move to Tommy, which requires an invite. You can donate to get one (any amount $1 or more is appreciated and will get you a Tommy invite sent to your paypal email address), or hope you receive a free one (odds of 1 in ~20,000). If you need your email/domain/username removed so you can reuse them, please let us know and we can do that for you. Also, if you decide to donate and your paypal email address is the same as your Stevie account email, the email address on the Stevie account will need to be changed, and if your Stevie username and forum username match, the forum username will need to be renamed if you want to reuse your username.

We're waiving that right now since two of the servers are down (reports suggest hard disk issues). At some point, you'll likely either be asked to post if you want a backup sent to you, or if we get cPanel or FTP running again, an opportunity to log into it and back it up yourself. In the meantime, if you want to reuse your domain/username/email address, post your account's username and a root admin can rename the account and remove the email address and DNS entries for you so you can sign up again. Note that we currently only have Tommy available by invitation since Johnny seems to have died again last night. You can donate to get one (any amount $1 or more is appreciated and will get you an invite sent to your paypal email address), or hope you receive a random one (odds are 1 in ~20,000).

Escalating so the Tommy invite can be sent and your email address/domain/username can be removed from Johnny. Your forum account will also need to be renamed since it's the same as your Johnny account username. Is there a specific name you want, or should we just add a 1 to the end of it (wotsup1)?

OK. Krydos will send you an invite when he sees your donation Watch your Paypal email address for the invite. (If for some reason you haven't gotten it by tomorrow, post your Paypal Transaction ID and I'll escalate for you to get the invite sent). You'll like Tommy...crazy fast, tons of features, 5 versions of PHP to pick from, and built-in CloudFlare support. And oh yeah, domains set themselves up nearly instantly, no waiting for queued pages to go away. I moved there when Stevie died, no regrets and probably should've moved sooner. One question: Is your Paypal email address already used by your Johnny account? If so, Krydos needs to delete your Johnny account or change the email address so the invite works.

You have to be invited to Tommy, but yes. You can get an invite by donating $1 or more (any amount is appreciated, if we end up needing to buy new disks even more so). Krydos will send an invite to your Paypal email address. Alternatively, we randomly send them out sometimes, odds of winning a free one are 1 in ~20,000.

Yeah, at this point, Tommy is the only server that works reliably. Stevie and Johnny are reportedly both suffering from hard disk problems (if I had to guess, due to age seeing they've been in service for 6+ years).

What server are you on? Stevie and Johnny are both down at the moment.

You need to change your nameservers and add it. cPanel actually supports configuring CloudFlare's records for you now too (there's an option under the "Software" section of paper lantern). After you get it added to cPanel, go to the CloudFlare option and set it up. It takes several minutes the first time you use it. Once it loads, your domain will probably show as being set up as a "Full DNS Zone". cPanel should send updated and missing records to CF for you. After that, just make sure the records shown are correct, then change your nameservers back to CloudFlare.

We're making progress on him. There's no official news yet, but Krydos did manage to get it booted off a flash drive with HE's help, and the good news is we now know the accounts appear to still be there.

You'll likely get one today or tomorrow. Krydos manually sends them when he sees the notifications we received a donation. If you don't get one by tomorrow afternoon, start a new topic for your invite (be sure to include that number you posted) and I'll escalate. Also, be aware the invite goes to your paypal email address, so that's the address you need to check. Check the spam bin too, a few users reported the invite ended up there.

What's your username?

It's worth noting that the above link will not work and the options are invisible if you use the x3 theme. If that's the case, switch to paper lantern and try again. The icon for Krydos' link shows up under the Software section IIRC.

We already have a load management that does this (or supposedly do). Not sure if Krydos ever got it set up again on Johnny after the rebuild...

Stevie crashed. Please see http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ You can move to Johnny or Tommy as an alternative. Johnny registrations open daily at midnight UTC and fill quickly. Tommy is also available, but is by invitation only (you can donate to get one, or hope you're randomly selected ones to get a free one, odds are about 1 in 20,000 though). If you wish to change servers, please post your username and domains so they can be removed. Please note that we cannot recover account data from Stevie at this time, so you will need to use whatever backups you may have to restore your site.

He's not actually crashing. He's bogging down under load like he used to, though with so few accounts, it's more likely due to DDoS or someone causing high load as opposed to overcrowding. I'm not sure if Krydos ever set up the automatic high load suspensions after he was rebuilt...the only suspensions I've seen on the new Johnny are for phishing, which we clean up all the time.

Johnny no longer requires a dedicated IP address. You should just be able to install a certificate and have it work.

At this time, we cannot accept donations from countries where PayPal is not supported. We are looking at offering a second service that covers most non-Paypal countries though, as you're not the first to ask.

The only reasons for #1045 are either the DB is not assigned to the DB user, or the username and password are wrong. If you're sure the password is right, make sure the username is in the form scalar_dbuser (all database users will start with your account name and a _ ), and make sure the DB has been assigned to the user.