wolstech
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Posts
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Everything posted by wolstech
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Unsuspended.
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- 1
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Unable To Update Mysql Database Permission
wolstech replied to justyooalex's topic in Customer Service
Delete the user and recreate it. Then try again. -
Your username will always be all lowercase: micasita Please check your email.
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Accounts take 24-48 hours to start working. Since you just registered today, this is normal.
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It can't be suspended because the server isn't even running. If we manage to fix Johnny, your account should just come back on its own. We don't do inactivity suspensions for a while after such events, so you should just be able to log on when it comes back up to catch the last login date up, and you're good. In the meantime, you're welcome to make a Stevie account, but there's no java support there (which you needed IIRC).
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This support request is being escalated to our root admin.
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You're welcome to create a Stevie account, but unless you want to rebuild your site, not really.
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The hardware failed, so not until at least late August when someone can travel to look at it in person. We don't even know if its repairable or not yet, though we think it might just need a new hard disk.
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It's not suspended, the hardware Johnny lives on kicked the bucket. If you wish, you are welcome to sign up on Stevie. If you do, use a different email, domain, and username, then let me know you signed up. I'll have Krydos or Byron remove your ivanwalls.com domain from your dead Johnny account so you can host it on Stevie.
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The users all got lost a few weeks ago, but cPanel isn't aware that MySQL no longer has a user by that name. Just delete the user in cPanel and recreate it. Then reassign it to the database.
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It's ok to leave the old one. There's nothing you can do about it anyway. A root admin would need to drop it for you. I'd just keep using the new one.
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That website is working normally for me...is there a specific page that doesn't work?
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No problem. Things happen sometimes. Let us know if you need anything else
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Looks like it got caught up in the account database restore...said active but was suspended... It's been unsuspended.
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What is your username?
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We don't keep backups. You need to use your own backups, or if they don't exist, try to fix your wp5555 database instead.
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[Solved] Problems Connecting To Mysql Database.
wolstech replied to luanfrj's topic in Escalated Requests
What's your username and the names of the databases that need restored? -
It should. You can also use http://stevie.heliohost.org:2082/ to log in and it will count.
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Delete your database users, recreate them, and reassign them to the databases. Make sure to use the same password that's in your software's config file.
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You've been unsuspended.
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If it's already parked, they're functionally the same. Just park it in cPanel if it's not already, and use it the same way as you would your main domain (we recommend keeping the .heliohost.org domain anyway...Freenom has been known to randomly cancel domains). Also, with Charlie crashed, there is no way for most of us to change it. A root admin is the only one who can change it. Do you want me to escalate it for you?
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Database Connection Error
wolstech replied to Indexofsociety's topic in Website Management and Coding
Glad to see you got it working -
Yeah, I missed the edit. Surprising to see indexes eat so much space, but if you can drop some of the indexes to make it fit, that works
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Overhead possibly, but that seems excessive. I'm not too sure what's up with this at this point. I didn't realize the 213MB was an uncompressed dump (I thought it was compressed, which would make 840 reasonable)...the dump as you said is nearly always larger than the DB produces. As for another place to host this, I'm not sure...I've always had mine run here or on a local PC.
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Yes, I would drop that database and host it elsewhere. It's far too large to host here. I thought the DB was 213MB uncompressed. That size would be fine, but 843MB is not. Very surprised to see it actually import and not get counted as used space though... Out of curiosity, what is that database used for? I don't know of many websites other than gigantic forums that need databases that large.