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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Try it again now. You were half-suspended I think...I suspended then unsuspended you, and the password I sent earlier is now working. It's working for me: https://www.dropbox.com/s/yrxmm5wtpwausoo/Screenshot%202015-10-09%2023.35.10.png?dl=0
  2. wolstech
    We just updated it a month ago on Stevie, and a few months before that on Johnny. I don't think it'll be updated again for a while... Besides, there's more pressing things, like Stevie's MySQL, which doesn't work right (and is outdated). Johnny probably wouldn't cope well with extra stuff seeing it's already severely overloaded and down half the time.
  3. wolstech
    I'm always surprised too. I've definitely seen people register stevie.heliohost.org and johnny.heliohost.org before as well... It's actually a valid (albeit empty) account on Johnny when visited. The result is sporadic though. Sometimes queued, sometimes an Index of /. I removed the domain from the account by changing it to ns1.heliohost.invalid, so we'll see if it fixes itself or if Krydos will need to fix this manually.
  4. wolstech
    Your account has been manually unsuspended.
  5. wolstech
    You need to fix the user not the database itself. The relevant tools are at the bottom of this page: http://stevie.heliohost.org:2082/frontend/x3/sql/index.html You should not need to touch any database tables, or even open PHPMyAdmin to fix this.
  6. wolstech
    A new password has been emailed to the address on file for the account smartdog.
  7. wolstech
    This support request is being escalated to our root admin.
  8. wolstech
    Ns1 is supposed to be on Stevie IIRC. 64.62.211.131 is Johnny's shared IP...I'm not surprised it won't resolve dns, there's no nameserver there. The johnny account kuroneko has registered the ns1.heliohost.org as its main domain, which is why this happened. Escalating.
  9. wolstech
    Here you go.
  10. wolstech
    You can't reset your password when your account is inactive. You need to renew it first using this script: http://www.heliohost.org/home/support/scripts/renew
  11. wolstech
    It's time since midnight. 21 would be 2100 hours PDT. 9 21 * * * would run your job at 9:09PM PDT every day...since you're in Germany, that's 6:09AM local time for you. I have a cron on my account that runs at 4:18PM EDT daily. It looks like this in cPanel (Item order: Minute, Hour, Day, Month, Weekday, Command): 18 13 * * * php -q /home1/rax/public_html/si3/webcron/cron.php
  12. wolstech
    Not the database itself, the user for the database. You shouldn't need to use PHPMyAdmin at all. You should be able to everything needed to fix your using the tools at the bottom of this page: http://stevie.heliohost.org:2082/frontend/x3/sql/index.html
  13. wolstech
    Try changing your database user's password to match what's in the config file for your website. If it doesn't work, delete and recreate the user for your database. When recreating it, make sure the password matches and that the new user is assigned to the database.
  14. wolstech
    We're only -7 in the summer since we observe DST. We're GMT -8 in the off season. That cron would be wget dk.heliohost.org > /dev/null 2>&1 PHP is the command, since you're using wget instead, you don't need PHP. I'll be honest that your command is useless though. All that does is make your site download a copy of itself. Try changing your password for the PHPMyAdmin issue, if it doesn't help, it's caused by high load.
  15. wolstech
    Check that your database contains expected tables in phpmyadmin. If the tables say "in use", you won't be able to use them and will need to either wait until innodb is fixed, or drop them and reinstall Wordpress (which will delete your content).
  16. wolstech
    Is this still an issue?
  17. wolstech
    The domain in question is now attached to a Stevie account with your email address hosting an empty WordPress install. Solved.
  18. wolstech
    This seems to be working now for me. Please clear your cache and try it again if you're still having trouble. I've also noticed that since the update, old IE and Firefox don't work with the new PHPMyAdmin...
  19. wolstech
    You need to change the database user password. You do that here at the bottom: http://stevie.helioh.../sql/index.html After changing it, verify the new password matches what's in your website's config file (wp-config.php in your case).
  20. wolstech
    Your account is not suspended. The database issues are because mysql broke. You need to change the password for your database users and update the configuration file for your software to match the new password you set.
  21. wolstech
    It's disabled intentionally for security reasons. You can turn off cron emails for a job by editing the cron's command to redirect its output to /dev/null (use something like php -q /home/account/public_html/mycronscript.php > /dev/null 2>&1 ). A cron with no output will not email you. All server times are in U.S. Pacific Time unless specified otherwise.
  22. wolstech
    You were suspended for 3 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.
  23. wolstech
    There's no way to change name servers on a heliohost.org subdomain, so you can't.
  24. wolstech

    Stevie Mysql

    wolstech replied to HelioHost's topic in News

    Change the password for database user named shali_wacc, then update your software's config file and it will work again.
  25. wolstech
    They probably need to be assigned back to you then. Escalating.
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