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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    PHP 7.x is available. You can select what version is used for each domain on your account here: https://tommy.heliohost.org:2083/frontend/paper_lantern/multiphp_manager/index.html You can change your main domain through the Heliohost.org website (note that it's in the "Heliohost tools", not in cPanel. Alternately, post your username and domain and I'll change it for you. The uptime information isn't always accurate, and Tommy was down for a few minutes once or twice yesterday. Johnny is a little faster right now because he is freshly rebuilt and only has a few accounts compared to Tommy. However, Johnny has fewer restrictions, allows more resources per account, and is on much older hardware. It's more prone to downtime from overloading and abuse than Tommy. Johnny also does not support any version of PHP other than 5.6. Load and uptime history can be seen at: http://heliohost.grd.net.pl/monitor/ The 65.19.143.x address is our website and management server. It's normal, especially if you use https://heliohost.org/ to log in. You can also log in directly: https://tommy.heliohost.org:2083/
  2. wolstech
    The account information has been updated. You should also change your cPanel contact email to match. The cPanel contact email can be changed here: https://tommy.heliohost.org:2083/frontend/paper_lantern/contact/index.html Your domain is also now working.
  3. wolstech
    You can't change the email address used to sign in. We'd have to change it for you. As for the domain, what is your username and the domain you want. I can change it for you.
  4. wolstech
    The accounts that were in "new Johnny" were deleted. When Johnny crashed for the second time, it was disk failure like Stevie. Because the server had only been around for two or three weeks since the first repair, we didn't offer backups for those accounts. You need to signup again.
  5. wolstech
    https://tommy.heliohost.org:2083/frontend/paper_lantern/contact/index.html is for your cPanel notifications, password resets, etc. You also need to change it on the forum if you want them to match. If you're on Johnny, it's https://johnny.heliohost.org:2083/frontend/paper_lantern/contact/index.html
  6. wolstech
    You can delete the hosting account by signing into https://www.heliohost.org/ and clicking Delete Account. I've removed the extra forum account for you. If you have trouble deleting the hosting account, let me know and I'll remove that as well.
  7. wolstech
    You can drop JSP files in your public_html folder and they'll work if Java is enabled on your account. There is no way for a user to deploy a war file by themselves.
  8. wolstech
    The postgres server is not configured for remote access. I remember Krydos having to do something on Tommy to make it work. Escalating...
  9. wolstech
    Upload the war file to your home directory and post in customer service asking for it to be deployed. Please include your username and the name of the war file to deploy.
  10. wolstech
    This post will do. Escalating.
  11. wolstech
    Not in its current form, no. When we do fix him, all the accounts will be gone. Because of some changes, there's a good chance he'll have a different name too.
  12. wolstech
    Escalating.
  13. wolstech
    You got suspended because it shows you created both mng4 and abhijit4. Abhijit4 has been unsuspended.
  14. wolstech
    Have you tried clearing your cache? Does it appear if you use the editor in another browser?
  15. wolstech
    Glad to see you got it working Feel free to let us know if you need anything else.
  16. wolstech
    FTPS doesn't work properly on Johnny or on tommy. We don't know why. SFTP is supported on both servers though and is more secure anyway. For Johnny, the port number is 1373. Tommy is different. If you look for a recent topic on Tommy FTP, you'll find setup instructions from krydos (I'd copy paste them for you but I'm on mobile). They're identical other than the port number and host name.
  17. wolstech
    You'll receive an invite within 24 hours to register. Krydos sends them manually, so they take some time to come.
  18. wolstech
    It's likely your .htaccess file. Rename the .htaccess file in your public_html folder to something else so it's ignored and try it again (make sure to type in the URL, don't just refresh since that will use the HTTPS already in the address bar)
  19. wolstech
    Domain changed. Be aware that your site is currently redirecting to SSL, but because SSL is not configured on your account it's showing a random website. You will need to remove your SSL redirect or obtain a certificate and configure SSL before your content will be visible.
  20. wolstech
    Unsolved and escalated.
  21. wolstech
    Blazeweb has it. We do not offer SSH access.
  22. wolstech

    wolstech replied to Dtc's topic in Customer Service

    Last I was told, there is no cPanel plugin for Lets Encrypt, only a WHM plugin. There's a major difference. A WHM plugin is managed by root admins, and is global to everybody on the server. The WHM plugin issues a certificate for every single account and domain on the server. It has a stupidly low limit of I believe 20 certs a week that we'd go over in a single day...we have way too many new accounts per day for it. In addition, SSL adds extra load to our (and LE's, for issuing the certs) servers, and many domains hosted here probably wouldn't use SSL even if we made it standard on all accounts. As of right now, due to the lack of available software and LE's restrictions, there is no way for normal users to properly automate Lets Encrypt on our service. You can however manually generate a certificate for your domain every 90 days and install it. See this guide for that: http://wiki.helionet.org/Installing_an_SSL_Certificate_with_ZeroSSL
  23. wolstech
    The domain wildsidedivers.tk is correct already: http://bybyron.net/php/tools/dns_records.php?domain=wildsidedivers.tk&rec=NS Have you tried adding it? The domain iot-sa.tk is incorrectly configured though. You need to select Custom DNS and enter the nameservers ns1.heliohost.org and ns2.heliohost.org. Your domain's NS records: http://bybyron.net/php/tools/dns_records.php?domain=iot-sa.tk&rec=NS (We do not support using an A record with Tommy's IP address, which is what it appears you've done).
  24. wolstech
    That's actually not bad...especially for the free price. Here's an example of a PHP mail package that should work with it: https://github.com/PHPMailer/PHPMailer/ They have an example for doing SMTP with it right in the readme.
  25. wolstech
    All Stevie and Johnny domains should have already been released. You should just be able to add them. Is there an error you're getting?
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