wolstech

There is no hosting account with that username, but there is a forum account with that username, which is why that username cannot be reused. If that forum account is yours, please post from it to prove you own it, and I can rename it so the username can be reused for a new hosting account.

You're suspended for having more than one account. If I unsuspend this, your other account ibrahem (which you requested be restored here: https://www.helionet.org/index/topic/31428-solved-please-unarchive-my-account/?do=findComment&comment=141970) will be resuspended. Do you want to continue?

Also, be aware that we cannot change the hosting account username. To do that, you have to delete your account and sign up again. Once Krydos moves your account, let us know if you still want to change the username and we'll send you an invite for a replacement account. You'll need to delete the existing account before we can send the invite. The forum account on the other hand we can definitely rename for you if you want.

Mrj pretty much nailed it. We don't recommend Wordpress. It's full of security issues, is bloated, and is poorly written. Load issues are usually caused by broken plugins or too many plugins though, so if you want to keep wordpress anyway, I'd suggest you try removing a bunch of them.

Try the subdomain playcs.jeos2812.heliohost.org instead. Usually the subdomain for an addon domain is in the form <addon without TLD>.subdomain.heliohost.org. When determining this, be sure to also omit the www. If you really want to reset the account, you should delete your account here: http://www.heliohost.org/classic/support/scripts/delete Then wait a few hours and sign up again. Be aware that you won't be able to reuse your username unless I rename your forum account for you. Personally, I'd recommend getting a Ricky account this time around if you don't mind waiting until signups open (we offer a limited number starting at midnight UTC every day). Ricky doesn't have this issue with domains, is faster, and he also has a bunch of other benefits, like SSL that installs and renews itself and multiple versions of PHP. The big things that Ricky doesn't have...Java, ASP.NET, and Ruby on Rails.

We had another user with this issue as well. Johnny's SSL barely even works, and certificate installation frequently fails due to the server's load. Sometimes you can get it to work by trying repeatedly, or trying again later when the load is low. If you're unable to get it working after numerous attempts, the only solution we can recommend is to move to Ricky or Tommy where this problem doesn't occur, or not use SSL. Ricky and Tommy actually install and renew certificates on their own within 24 hours of adding a domain too, so you don't even need to get a certificate and install it.

Done. You should now be able to log in and your website should start working within 12 hours.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

Moving so this can be deployed.

Done. You should now be able to log in and your website should start working within 12 hours.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Please check the email address associated with your account for an email with a new password. I have verified that the password in that email is working on cPanel's login interface at https://johnny.heliohost.org:2083/ The other system should have updated as well because they both check against the password on the hosting server and thus can't be changed independently. I agree that our system should enforce the same requirements. I'll see if Krydos can do some additional testing and perhaps add a max password length check. You're only the second user in my 7 years to ever have a password that's too long though. As for having a limit to begin with, yeah, cP is behind on quite a few things, and actually surprisingly up to date on others. The password limit I'm unsure why this exists (and oddly, the actual password was stored correctly because our system could verify it). The former username actually was a limitation of MySQL based on my reading...cPanel just enforced it so MySQL would work properly.

Assuming what I can find from 2014 is still true with today's versions, cPanel's maximum on passwords is 18 characters, which would explain why your ridiculously long password won't work. Can you try changing the password to something 18 characters long and see if that one works correctly?

Remove your forced HTTPS redirect. You may also need to disable CloudFlare.

Try changing your password to something <20 characters, no symbols. While there shouldn't be an issue, I did run into an issue a little while back on here that turned out to be caused by a password being too long. Also, be aware that the "additional accounts" options don't work with SFTP (you need to use plain unencrypted FTP on port 21 for these). We also limit our usernames to 8 characters...(though this one there's no longer any reason for technically...it's a legacy thing from old cPanel versions).

If it'll allow you to donate on the gofundme, go ahead We're always accepting donations, so even if it's not letting you, donate via Paypal and post here so we can count it for you.

OK, that's unblocked (you may need to give it up to 10 minutes to take effect). You're correct that cPanel didn't work because of the block (when blocked, nothing on the server you're blocked from will work for you). I'm not sure what's up with the SFTP...you're using the same username and password as cPanel correct? If so, it just might be load, but I'll move this so Krydos can double check for you.

Er, yes they do. Chrome leads by 47% over the second most popular choice: https://netmarketshare.com/browser-market-share.aspx

The IP you're posting from isn't blocked. Try going to https://heliohost.org/login/ and logging in. If it's blocked, that will tell you the exact IP that's blocked on our end, and why it got blocked. Once we know that, I can unblock you. Also, be aware that if you're on Johnny, he's down a lot due to load. Login failures due to load generally just show up as invalid logins (they time out), and you can resolve it by just trying again later. (You can see load history for your server here: http://heliohost.grd.net.pl/monitor/)

You're actually blocked for failed SMTP attempts, which means you have a mail client that's misconfigured somewhere. Unblocked. It may take up to 10 minutes to be effective.

Done. You should now be able to log in and your website should start working within 12 hours.

Are you aware that you're only allowed one account? Please delete either vivekks or viveks within 24 hours. If you do not, the account viveks (the one you did NOT deploy your servlet on) will be suspended. You can delete an account here: http://www.heliohost.org/classic/support/scripts/delete

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Most common issue is #1 in mrj's list. Once added, they can take 12 hours to start working.