wolstech

You have to remove CloudFlare to add a domain to our system.

That was fast, I literally banned him 10 minutes ago...he had phishing for the Royal Bank of Scotland on his account.

That account is suspended for multiple accounts. You're only allowed one. Because the account seen here: https://www.helionet.org/index/topic/31602-suspended-josemi05/ was already unsuspended, this account cannot be unsuspended unless that one is suspended again.

You're suspended for creating 7 accounts. You're only allowed one. The account josemi5 has been unsuspended.

As Bailey said, it doesn't even exist yet because we haven't raised enough money to buy it, let alone the time to install it (which will likely take a month or more after we buy it). When it does become available, we likely won't support account moves anyway, because the platforms are dissimilar (Lily is supposed to have Windows).

@Krydos: Can you check the content when done restoring it? The domain makes me wonder something....

Unblocked.

It is not. They have to be created by cpanel. Cpanel does have an api though...

That account cannot be unsuspended.

That account cannot be unsuspended.

The malware file attached to your post has been deleted. Also, your account cannot be unsuspended.

There's irony in this one...we usually recommend a VPN or proxy as a solution for this. It's especially helpful for people on mobile because cell phone data plan IPs change very frequently (tower to tower, or even just if the time between communications is long enough).

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Maicol pretty much has it. If it's AutoSSL, it didn't renew because it was inactive during the time when it would attempt renewal and when it expired. It should renew itself now that you've restored your account, but it may take 24-48 hours for AutoSSL to realize its expired and renew it for you.

Unblocked. It was for failed SFTP logins, so make sure you have the right password set in your FTP client.

Unblocked.

Nothing wrong here, that error is the session hijack prevention working as designed. That error is actually caused by your ISP, not us. You need to find out why your ISP keeps changing your IP address, or use a vpn or proxy so it stays the same. Note that this is very normal if you're using a cell phone data plan and moving around.

Glad to see you figured it out. Let us know if you need anything else

You need to change the nameservers for those domains to ns1.heliohost.org and ns2.heliohost.org. You can do that in Freenom's website.

That account cannot be restored because it was deleted for disk space. A Tommy invitation has been sent to the address associated with that account so you can create a new one. We apologize for any inconvenience this may cause.

Done. You should now be able to log in and your website should start working within 2 hours.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

That account cannot be restored because it was deleted for disk space. A Tommy invitation has been sent to the email address associated with that account so you can make a new one.

What error are you getting, and what domain is giving you trouble?

Odd that it didn't work when I renamed it earlier Glad to hear you got it fixed though Let us know if you need anything else.