wolstech

The subdomain can be removed in cPanel. If it's not showing for some reason, an admin can remove it for you. I've got nothing on the SMTP problem. I'll escalate this. Also, for the future, we try to work the oldest topics with no replies first, so bumping makes you last in line if there were other topics with 0 replies awaiting responses.

Backups are the user's responsibility. We do not keep backups, so we have nothing to provide. "In Use" is how InnoDB tables show up since we no longer support that storage engine on Stevie. When and if we'll support it again, I don't know. The last time we restored it, the server would crash every time someone tried to modify one. Your only choice for those tables (short of waiting and hoping we restore InnoDB, which may or may not happen) is to drop them.

It was indeed for cron. Your account has been unsuspended.

You're still in line for it. Krydos would be able to tell you more as to when you're likely to get it. As long as you're not suspended or inactive, you will get it eventually.

Change your cPanel password to fix PHPMyAdmin. You can do that here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html To fix your website, you need to change the database user password. You do that here at the bottom: http://stevie.heliohost.org:2082/frontend/x3/sql/index.html (Verify the new password matches what's in your website software's config file).

Your account was inactive. I'm not sure why it wouldn't reactivate for you, but your account has been manually unsuspended. If you still cannot reset your password, please let us know and we can email a new password to the address on file for that account.

You're welcome to host it here so long as the products being sold are legal. If you're planning to take payments through the site, I'd recommend you either send users to a payment service to collect payment information, or get the SSL option though (our normal service is not encrypted).

You need to change your cPanel password, not the database user passwords, to fix PHPMyAdmin. You can do that here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html The unsupported version message on the MySQL page can be safely ignored.

You were suspended for running 3 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.

Krydos must have missed you. He should see your post now that it's back on the first page.

What is your account's username?

Yeah I see it now as well. It's probably due to the fact cPanel was updated again to 11.44. That version likely isn't supposed to be used with 5.1.x. I don't know if it will actually be updated or not. It seems to function just fine, though it's extremely old.

You need to delete and re-add your hosts for remote access. The server is up and remote access is working fine for me.

When you say inaccessible, do you mean your software can't use them? If so, change the password for the database user your software is using. If PHPMyAdmin does not work, change your cPanel password. If they disappeared entirely, let me know and I'll escalate it so they can be assigned back to your mysql root account. If you mean their tables are showing as "in use", there's nothing that can be done since we dropped our InnoDB support entirely. You'd have to wait until we restore that (there's no information on when or if this will happen).

Where did you get that message? We do run version 5.1.

While I don't know the specifics of the activity, it was likely either sending spam, hosting a botnet C&C, DDoS/attack scripts, or distributing malware of some form. If it were copyright infringement or phishing, it would be labeled as such. Many times, the illegal activity results from malware infections on your account that came in through insecure software. Unfortunately, there is no safe way to give you access to repair this because the activity resumes as soon as it's unsuspended. The account may contain stolen information and other data, as well as evidence that might be wanted by law enforcement. You're welcome to create a new account, though you will need to use a different domain and username.

XRumer is a mass forum and blog spam tool, not SEO software. We here at Heliohost do not condone spam of any form, including blog spam and forum spam, as a method of advertising. Use of this product to promote a website hosted on our service may result in a suspension. In addition, any user providing links to this software is subject to being warned or banned for promoting spam.

You will need to be patient. I've seen escalated issues take a week or more to be fixed. Waiting for 3 days is completely normal. This particular issue is system-wide, affecting all users on Stevie that became inactive after the cPanel upgrade.

The system does not support it, so we cannot add a second one for you. You can change it, but doing so will replace the old one with the new one.

You can only have one *.heliohost.org subdomain, so no.

Yeah, that's what others are having trouble with as well. The renew script isn't working properly. We'll have to wait for an admin to unsuspend you.

See http://www.helionet.org/index/topic/21832-suspended-marlesus/

Did it get suspended for inactivity and you renewed it? We've been having trouble with that. Either way, it says it's active in the system but is quite clearly suspended when visited. Escalating.

I suspect 5.4 will come at some point. In the mean time, Johnny already has it.

You can change that yourself once you're unsuspended: http://www.heliohost.org/home/support/scripts/domain