wolstech
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Posts
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Everything posted by wolstech
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Split topic. @lafl: See here: http://www.helionet.org/index/topic/26800-tommy-account-creation-failed/ for your password issue.
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That account has something wrong with it. The domain returns NXDOMAIN and I can't reset the password, even though it shows in the admin tools. It probably failed to create for some reason (if I had to guess, it's because the first character of the username was a number). Escalating.
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While I'd normally agree, with so few accounts it should be nowhere near capacity. If I had to guess, it's likely either a malfunction, a ddos attack or abuse. Looks consistently down now. Escalating.
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It resets everyday at midnight UTC. Today it filled in under 10 minutes due to the number of people looking to migrate.
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You can't use Johnny if they're already listed in our system as being used by a Stevie account. He's just going to rename the Stevie account and delete the DNS for your domain so you can sign up again with the same information.
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Escalating to have the domains and username removed.
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Skrill. This was the one I was literally just looking at. Looks decent and seems to be recommended by many as a Paypal alternative. Oddly though, they say in several places that they support over 200 countries but don't seem to list which ones anywhere...can anyone find the list? Bitcoin could also work...there's the risks associated with it's value changing with the market though unless we sell it (and eat any associated fees) as soon as we get it.
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The server crashed: http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ We got 6 years of near-flawless service from Stevie, then he up and crashed with zero warning I lost my account too...had to move to Tommy and restore a month-old backup... You need to move to Johnny or Tommy. Johnny signups open at midnight UTC daily and fill quickly (like Stevie used to). Tommy is by invite only. You can donate to get one (as little as $1 will get you one), or just hope you get one of the randomly distributed free ones. If you want to reuse your username and domain, please let us know and we can remove them for you. Also, since your forum username is the same as your hosting account username, we will need to rename your forum account if you want to reuse your username on the new server. EDIT: bdistler posted while I was writing my reply. His links are the best places to look for more details.
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[Solved] Perl Modules (Especially Dbd/dbi) On Johnny?
wolstech replied to cfbfan's topic in Escalated Requests
This support request is being escalated to our root admin. -
I just tried resetting the cPanel password for you and the one I changed it to didn't work either :-\ Might be blocked for too many attempts... Escalating.
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You're welcome to sign up on Johnny, registrations open at midnight UTC every day and fill quickly. If you want to use Tommy, you can donate to get one, or hope you receive one for free at random. If you want to reuse your username and domains, please let us know so we can remove them for you. Also, be aware that if your hosting account and forum account use the same username, we will need to rename your forum account in order for you to reuse the username on Johnny.
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Stevie is beyond (remote) repair, so he has to wait until a root admin can visit the server in person to fix it, likely January or February. While it's unfortunate that he failed, Stevie ran great for over 6 years before failing (a long time for any server to go without needing some form of repairs). You need to move to Johnny when his signups reset, or donate to get an invite for Tommy (if you do this, be aware that the invite will be sent to the email address used to donate). If you want to reuse your username and domains, let us know and we'll remove them for you so you can sign up on Johnny. Be aware that you will need to restore your site using whatever backups you have, since we do not have any way of retrieving data on Stevie at this time.
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Your Johnny account is working for me: http://cryofy.com It says it was created today and is active. I see an empty directory listing on your site. Can you log in now?
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If the main domain always points to public_html, all the addon domain and subdomain content can be accessed through it unless you use some creative htaccess or other code to redirect/block it.
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If you had this forum account back in 2015, it's probably the forum account already existing. Lets have Krydos check what exactly happened though before we have you try again.
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That account does not exist. Was that domain previously used on another server? Also, did you create your forum account with the same name before creating the hosting account (I've seen the hosting account fail to create if the forum user exists since it tries to create the forum user during signup)?
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Got it. Thank you
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Krydos, When you get a chance can you restore the Johnny backup for my old sacred92 account onto my new rax1 if you have it? It should just be a bunch of files, there were no databases on that account (at least not that mattered). Thanks.
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This support request is being escalated to our root admin.
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Split from http://www.helionet.org/index/topic/26723-solved-howto-transfer-subdomain-between-stevie-and-tommy/ Seeing the same results for me. Not sure if it just hasn't caught up syncing yet or if something is actually wrong...
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[Solved] Howto Transfer Subdomain Between Stevie And Tommy?
wolstech replied to dl5ark1's topic in Customer Service
Split topic. http://www.helionet.org/index/topic/26739-nameservers-out-of-sync/ -
Yeah, the one I was thinking of is the first one you pictured. That one's an extremely easy addition on my end too (one line of code in the globalTemplate...) if Krydos is good with it. As for our main website, I don't know where it'd be best put. I agree it should be in that menu somewhere though. As it stands, there's only the one button in About Us, and no option on the other pages of the site.
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That account no longer works because it is on Stevie, which has finally failed after 6 years of great performance. You need to move to Johnny or donate for an invite to Tommy. If you want to reuse your domain, please let me know and I can have a root admin remove it for you so you can sign up again.
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Gone.
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Not a bad idea. If Krydos is good with it, I'd be happy to add it... Let's see what he thinks.
