wolstech

This has been requested numerous times. We have no plans to upgrade Stevie or Johnny. Our new server will eventually offer 5.6, however it will likely be several months before the new server becomes available.

CentOS 5. The problem is that you probably hit your process limit when doing it via cron, so it fails. Nothing you can do about that unfortunately. Make a script that runs the first command, then renames it perhaps? Users do not have SSH, so no way to really test why its failing. That command has nothing wrong with it (I omitted the -P, you may or may not need that -P argument) when I run it though. rax@rax.heliohost.org [~]# mysqldump -u rax rax_si3sys > backupfile`date +%y%m%d`.sql rax@rax.heliohost.org [~]# ls access-logs@ cpbackup-exclude.conf mail/ public_ftp/ skmaildb/ ssl/ www@ backupfile160421.sql etc/ perl5/ public_html/ softaculous_backups/ tmp/ rax@rax.heliohost.org [~]# The backupfile160421.sql is a proper dump of the database.

I get an NXDOMAIN. I don't see any DNS records for that domain, so I'm not surprised it doesn't resolve. You should have two NS records pointed to NS1.nehliohost.org and NS2.heliohost.org. This is what I'm seeing: http://bybyron.net/php/tools/dns_records.php?domain=studentmanifesto.to&rec=ALL (Notice how there's nothing listed). A working domain looks like: http://bybyron.net/php/tools/dns_records.php?domain=raxsoft.com&rec=ALL

We have no way of resetting an account. Our recommendation is that you delete your account: http://www.heliohost.org/home/support/scripts/delete After that, wait 24 hours, then sign up again.

Yep, if its a remote MySQL connection, it needs to be added in cpanel to work remotely. If you want, you can use a % sign so every IP is allowed (meaning you won't need to change it if your IP changes).

You should already be able to do this. Be aware that you must use your website domain, not Stevie's IP, to access your site, so take this into consideration when configuring the game server. Also, while outbound connections on custom ports (heliohost to game server) are allowed upon request, in your case 51990, inbound connections on custom ports (game server to heliohost) are not supported. The game server must support connecting to heliohost on port 80 if it needs to reach your website.

The user accounts for accessing databases can be created in cPanel. @Tjoene: Localhost no longer works on Johnny after a crash 3 weeks ago. You have to use 127.0.0.1 on Johnny. Database host/IP for both servers is 127.0.0.1 You can also use localhost if on Stevie). We don't know why it doesn't work either, since it resolves correctly on Johnny in every piece of software he has except MySQL.

The proper fix is to delete your Wordpress installation because it is infected. After that, you need to either reinstall Wordpress avoiding free themes and extensions from dubious sites, or (my recommendation) use a different program. When you're ready to fix it, let me know and I'll unsuspend you.

Whatever program you install on your account will ask for it during installation. When it asks for the database server or host name, just enter 127.0.0.1

Try another browser and a different internet connection (e.g. cell phone data plan) and let us know. Either your PC or your ISP has cached the Queued page. That site is working fine for me.

The cpanel monitor for it is broken. Be sure to use 127.0.0.1 as your host name for MySQL and it works fine. (The alias localhost is broken for MySQL on Johnny, so shows as failed when its actually up). It happened when Johnny crashed 3 weeks ago.

Another account in the system that was created about a month ago is responsible for the error. Byron or Krydos need to fix it though. Escalating.

Do you have another account?

You need to tell sourcebans that you have a game server hosted 24.76.231.65 on port 51990. I'm not sure if that's done in the config or through its interface since I don't use it. Wherever you had to enter that 192.168.0.17 and 27015 into sourcebans originally, is where you need to enter the IP and port above.

51990 is open for tcp...I use it for my Minecraft server. Didn't know you needed UDP. Let's see what Krydos says.

What is your account username? Also, if you are on Johnny, you will need to change the database server hostname to 127.0.0.1 since localhost no longer works.

Is there a specific error you're receiving?

As of now, likely several months. It's whenever the new server comes online is when it becomes available. As I said above though, sourcebans does not require it, so there's no reason to wait. Sourcebans' docs say it will run on 5.2 and up (and I've seen others run it on Stevie), so it should be compatible with Stevie's 5.3.8.

You can use either. Self signed one will make your visitors see security warnings though, so you're better off buying it. It's installed in cpanel by copy and pasting the contents of the files if I remember right.

5.6 can run 5.5 software, but you'll be waiting until our new server comes online to get 5.6. And yes, you can go back to Johnny. Same process as before...delete, wait, sign up again, wait again. Your best bet though for performance reasons is to just get an older version of sourcebans if you need to, so you can keep your account on Stevie until the new server becomes available. When that happens, you would move to the new server, then update sourcebans. Also, why do you need 5.4? Sourcebans runs on 5.2 and newer based on the manual, so Stevie is compatible: http://docs.sourcebans.net/guide/2.0/en/installation

We do not support PHP 5.5 at this time. The new server is supposed to have 5.6 whenever it finally comes online, but that may be months. For now, the only versions of PHP you can get here are 5.3.8 on Stevie, or 5.4.41 on Johnny.

Seems to have recovered after ~6 hours of acting up.

Is something wrong with Apache on Johnny? Based on http://heliohost.grd.net.pl/monitor/, something quit around 7AM EDT...load looks good in the mid-1.xx's (numbers from top, cPanel's load meter was blank). cPanel/FTP seem to be working and are actually fast right now though, which is unusual since they normally go down at the same time as, if not before, HTTP does when he bogs down under load.

This support request is being escalated to our root admin.

They likely didn't create any email accounts (most of these spammers use PHP's mail() to send the spam), but to be sure, check in your cPanel mail accounts settings. As for WP, the files are kept in three folders: wp-content, wp-includes, and wp-admin. Remove all 3 folders and their contents to get rid of it. Only other thing to do would be to drop the database. Also, since I missed it earlier: We don't send emails for suspended accounts, only for ones that have gone inactive (and even then, many people have said it these often get sent to spam). Real people who actively use their accounts will see the notice and ask about their suspensions anyway.