wolstech

We don't offer any way to obtain additional disk space unfortunately. You'll need to find different software if it doesn't fit. Magento (and more specifically, its themes) are known for being bloated by the way, I'd recommend other software purely on that, even if it does fit.

You have to wait until we can get Stevie backups. No new account necessary.

You have to set them up again on a new account. If you want to do that now, post the domains and username in question and a root admin can delete them for you (the account on Stevie won't be deleted, just the DNS records will, and the username will change so you can reuse it. You can get your data later).

Try ~2.5 weeks...and counting. ... See the links in post #2.

Because its resource heavy, It works like Java used to on johnny. It has to be requested. It supports 4.6 I believe. If you need it, let me know and I can have krydos enable it for your account.

MySQL DBs that used the MyISAM engine and your files should be available once the hardware we sent to the datacenter arrives and HE hooks it up for us. The backups will probably be something you'll request from us, then we then PM a link to download it. I don't think Krydos plans to set up FTP like we had for Johnny. I won't be surprised if the InnoDB databases are lost though. Getting a different installation of MySQL to read them is extremely difficult, and that's if they're not corrupt from all the crashes/hard shutdowns.

The home directories are still there, as well as likely MySQL data. Not sure on Postgres. Take a look at http://www.helionet.org/index/topic/26860-stevie-progress/

This support request is being escalated to our root admin.

That also takes 24 hours. Any domain change or addition on johnny takes up to 24 hours.

Johnny can take up to 24 hours to configure a domain. If you just added it, you'll need to wait.

I see an empty directory listing, which means the domain is configured properly. Did you upload files into the public_html folder? The park/alias function automatically points your domain to public_html, so if you put your files elsewhere, you'll need to move them.

This support request is being escalated to our root admin.

This is probably the big one here. It hasn't happened on Tommy yet since he's in private beta, but as a former Stevie user of 5 years, there was more than one instance on that server where I was down due to a shared IP null route caused by Phishing that HE reported and we didn't get cleaned up fast enough. The SSL benefit is sort of moot now as Krydos explained. You've gotten 6 years out of a 1 year dedicated IP rental. If you want/need your dedicated IP, you're welcome to send us $12 and you'll get a Tommy account with a dedicated IP. Odds are you'll get several years out of that payment too since as Krydos said, we rarely charge for subsequent years. If you just want the Tommy account on the shared IP, any amount $1 or more will do (and that's a one-time donation, the Tommy account never expires as long as you keep it active).

We currently do not sadly. Paypal is free though, so you could create one, fund it with one of those Visa gift cards (contrary to what they try to push, a bank account is not required to send money), then send the money from the gift card through it. We're also discussing the possibility of supporting a second service (Skrill) in the near future, but that's mainly going to be for countries where Paypal doesn't operate.

I've noticed some oddities with the new site as well. My rax2 account doesn't always log in properly through it. The classic site has never given a problem for me either the few times I've used it to log in. You can also always log into Tommy directly: https://tommy.heliohost.org:2083/ Escalating to get atto.bg removed.

It should be available. His message says he cleared the -old one though, so it's possible he didn't fully clear it. Hopefully he'll see this and check on it for you. We can always change your domain later too if you want to just set up with a different one for now so you can at least start rebuilding your site.

It's because the account creation software changed to now create a forum account with the same name during sign up. If the forum account fails to create due to it already existing, the hosting account also fails to create. It was a change that was implemented with the release of our new website.

The disk just stops responding and disappears entirely from the OS and hypervisor (Johnny is actually a VM on Charlie, which is running ESXi). Rebooting the server sometimes wakes it up, other times it needs to be fully powered off and on again (in which case we have to wait for a technician to do that for us since we're on the other side of the country from the server) in order for the server to see the disk again. The short periods of downtime seen in the past few days were not crashes, but excessive load just bogging him down to the point where he stopped responding to requests. Only the 12 hour downtime from last night was a disk issue.

Johnny crashed last night (the July failure that killed the old Johnny has reared its head again). He's up again.

You're on Stevie, which has crashed. Please see http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ for details.

You're on Stevie, which has crashed. Please see http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ for details.

Johnny crashed last night. Krydos is working on it.

Stevie crashed a few weeks ago, and Johnny crashed yesterday. The only option right now is to move to Tommy, which requires an invite. You can donate to get one (any amount $1 or more is appreciated and will get you a Tommy invite sent to your paypal email address), or hope you receive a free one (odds of 1 in ~20,000). If you need your email/domain/username removed so you can reuse them, please let us know and we can do that for you. Also, if you decide to donate and your paypal email address is the same as your Stevie account email, the email address on the Stevie account will need to be changed, and if your Stevie username and forum username match, the forum username will need to be renamed if you want to reuse your username.

We're waiving that right now since two of the servers are down (reports suggest hard disk issues). At some point, you'll likely either be asked to post if you want a backup sent to you, or if we get cPanel or FTP running again, an opportunity to log into it and back it up yourself. In the meantime, if you want to reuse your domain/username/email address, post your account's username and a root admin can rename the account and remove the email address and DNS entries for you so you can sign up again. Note that we currently only have Tommy available by invitation since Johnny seems to have died again last night. You can donate to get one (any amount $1 or more is appreciated and will get you an invite sent to your paypal email address), or hope you receive a random one (odds are 1 in ~20,000).

Escalating so the Tommy invite can be sent and your email address/domain/username can be removed from Johnny. Your forum account will also need to be renamed since it's the same as your Johnny account username. Is there a specific name you want, or should we just add a 1 to the end of it (wotsup1)?