wolstech

This failed because the domain you entered has DNS entries that need to be removed. Escalating so they can be cleaned up and the invite resent.

Johnny accounts take up to 24 hours to start working.

You should be able to use the username, the domain I don't know if they've all been removed from Ricky yet.

Krydos removed all the Ricky accounts earlier this morning, so the username should be available. The domain may or may not be available. If not, it will be shortly. We have a script running to purge the domains. Go ahead and try signing up on Johnny. Let us know if it gives an error or if the new account "disappears" during creation (which means it failed internally) and we can help you out.

There's something wrong with the way they were imported. I can't see any Ricky backups in the backend either (the links all point to missing files). Your username isn't even on the list. Escalating.

This support request is being escalated to our root admin.

A bunch of links I should see on the backend point to files in a non-existent folder called /0/...something didn't import right I think.

This support request is being escalated to our root admin.

If you're on Johnny, it sometimes lags/restarts itself, so there's a few hiccups on occasion due to the load. As you noted, it's now working.

This function is intentionally disabled for security reasons. Please find another plugin. In addition, WordPress is notorious for terrible security (plugins requiring shell access through exec() are a great example). We ban more hacked accounts for compromised WordPress than for any other reason (the hackers usually send spam or set up phishing on such accounts). I would recommend finding another CMS entirely.

This support request is being escalated to our root admin.

That server has crashed. We're in the process of backing up all the accounts and making the backups available for you to download. An announcement will be made when any backups become available. Moved to customer service.

Ricky is down. We currently cannot access, move, or delete accounts on Ricky. Backups will hopefully be made available at some point, but we currently have no timeline for this. In the meantime, you can sign up on Johnny or Tommy if you wish. Please note you will need to use a different domain/username/email address.

There should be an announcement in the News forum when/if backups become available. There won't really be a "repair", it'll be a "download the backup we provide, and move to another server" sort of thing.

Yes. In the meantime, if you wish to sign up on Johnny or Tommy, feel free to do so. Please be aware you wont be able to reuse your username or email address until after we've backed up and removed the Ricky accounts. If you need your domains released before then, please post over in Customer Service and we can have them released so they can be added to the new account.

It's not online anymore. We got him running, then realised the hard disk was failing and decided to turn him off until we can back it up. I suspect we're going to eventually offer something like what we did for Stevie in terms of backups (assuming it can be backed up), but nothing has been made official yet.

You need to use a different username/domain/email than what was on your Ricky account.

Right now, you can't since it's down and we haven't backed it up yet. If it goes to plan though, there will likely be a backup offering similar to was done with Stevie or old Johnny (either a "we mail a link to a zip file" or we offer FTP access).

The server your account is on is currently down. Logging into a down server will always return an invalid username or password message. http://www.helionet.org/index/topic/28505-2017-06-21/

Manually unsuspended.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Johnny is FAR from stable. His uptime has been ok recently, but Johnny isn't meant to be a production server, and is usually very slow when up. The bad gateway error likely isn't us (I've never seen one in my 6 years here). Ricky does see downtime on occasion, but that's typically due to either Apache restarts or abuse of some form.

You were blocked for too many failed login attempts. If you forgot your password, try using https://johnny.heliohost.org:2083/resetpass?start=1 to reset it. Unblocked.

This account has something wrong with it. It's showing as active on my end, but is clearly suspended when visited. Escalating.

No to both. You need to use either https://heliohost.org/ or https://tommy.heliohost.org:2083/ to log in. FTP, mail, webdisk, and any other links to cPanel pages (especially those ending in .html) do not count for activity.