wolstech

Sent. The old account failed to delete though, probably because Tommy is down. Please try deleting it again once Tommy comes back up.

We're not going out of business. You may have misread the donation message we've posted a few times. It's just a donation request. If we don't meet goal each month, we're that much closer to going bust. We have funds to operate for over a year, even if we made absolutely nothing from ads or donations starting today. We come very close to goal each month though. We've got more than 10 years behind us, and we believe there's another 10 in front of us. That issue is likely one of a few things. First, we've been down a lot due to DDoS attacks in the past day or so. It could also be an IP ban (you're not blocked that I can see), or your internet connection is broken (possible, try another internet connection like a cell phone data plan).

It's that redirect that broke it I bet. He'll fix it eventually.

This support request is being escalated to our root admin.

I think that's due to the fact we now require HTTPS on the forums. The monitor probably needs to be fixed...

Yeah, those results show that the domain tuneitlouder.tk got taken back by freenom (they're infamous for it).

It's not Tommy specifically. We're being hit by DDoS attacks, which knock all of our servers including the forums offline. You can see the big red bands here, notice Johnny and our website go down too, and the nameservers struggle under the load: http://heliohost.grd.net.pl/monitor/ Unfortunately, for a small company like us, there's very little that can really be done to mitigate such an attack other than intentionally taking the target offline (which has limited effectiveness anyway since they can just change the IP they're targeting). As a result, we usually opt to just wait them out. As for the cause of the attacks, we don't have any concrete reasons, however past experience suggests a link between us banning phishing accounts, and us getting attacked shortly afterwards as retaliation for removing their phishing. There's also brief 30s lags where things load really slowly on Tommy. These are caused by Apache restarting and usually correct themselves within a minute once the restart completes. Apache restarts a lot more often on Tommy than on Johnny (or Ricky when he was up) since Tommy restarts it every time a domain is added or modified, as opposed to whenever load is low enough (this is basically a trade off, we think it's nice offering a server where domains work instantly, but sites lag during the restarts. The alternative is what Johnny does...fewer restarts, but domains can take 24 hours to start working).

The existing account can be deleted here: http://www.heliohost.org/classic/support/scripts/delete Please let me know once you've deleted it and I can resend the invite. Also, be aware that you can change the email address and domains without deleting it, so unless you really want to change the username, you could just reuse your account.

It got archived because it was inactive for too long. Only Krydos can unarchive accounts, so you'll have to wait.

I've had this happen before. The server says one folder is required, but your client goes looking for the other and creates it when it doesn't exist. End result is two that are effectively impossible to delete...server always creates one, client always creates the other. Solution for me was to use a different mail client, though some clients might let you set the junk/spam folder's name in the client so it uses the folder name the server expects it to use.

It resuspended itself for inactivity. Unsuspended again. It might take up to 24 hours for that page to go away since it sometimes requires an Apache restart. Also, based on your domain, you might be planning to host copies of TV shows. If this is what you're planning to do, be aware that it's against our TOS and will get you suspended for copyright infringement (piracy). FInally, your username is just saiyyan.

That error is basically saying the application requires PHP 5.x and that you're using 7.1. Try changing the PHP version for the installation folder before installing it: https://tommy.heliohost.org:2083/frontend/paper_lantern/multiphp_manager/index.html

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Your main vamdesign.tk keeps redirecting to a domain called tuneitlouder.tk that appears to no longer be valid. Your account is not suspended or anything. If its not suppose to redirect to that domain, your software is hacked or broken. If it is supposed to redirect, you'll need to figure out why tuneitlouder.tk doesn't resolve anymore (possibly because freenom cancelled it in an effort to extort money out of you, they're infamous for this). It doesn't return any dns entries when I check it, so it appears to be an issue at the registrar (normally I'd see the NS records).

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

You're good then. The lensoft account will eventually archive and delete on its own since its suspended. The account mabaomsi will be left unsuspended.

That account cannot be unsuspended. A root symlink is where someone creates a folder symlink pointed to / (basically a virtual folder that shows the entire server's contents). It's very common on accounts that get hacked and is generally used to attempt to compromise the server. Please create a new account.

WAY too many resources....309% more than the second heaviest user. WordPress is infamous for being both resource hungry and insecure. I'd recommend replacing it entirely with something else... Escalating to see if Krydos can give us any more information...I don't want to unsuspend this until we know how to fix it. This sort of load can cause downtime for thousands of websites that share your server...

Lensoft is suspended for multiple accounts because you have an account called mabaomsi already. You're only allowed one active account at a time. In addition, your IP was blocked for too many failed logins. I've unblocked your IP address. Would you rather me suspend mabaomsi and unsuspend lensoft?

This support request is being escalated to our root admin.

The username for that email address is pkfhml

You're suspended for inactivity. Unsuspended.