wolstech

Since you donated $2, I'll add 400MB (2/5th) of the normal increase for you. The full 1GB extra space is only available to those who donate $5 or more. Please send an additional $3 so we receive $5 total, and I'll add the rest of the space for you.

You have an account called danyfar3. You need to delete that before creating another account because our Terms of Service only allow you to have one account. If you're unaware, you can host more than one domain on an account by using the Addon domains feature. You don't need a separate account for each domain. Have you tried adding the domain to your existing account? Are you getting any error messages?

Use this link: https://tommy.heliohost.org:2083/ (with nothing after the / ) and it will count. Links ending in .html will never count, and I've noticed that the scripts on https://heliohost.org/ are broken for Tommy. The inactivity renewal script has a weird issue where it doesn't always unsuspend the website on Tommy, just the cPanel account. I've gone ahead and unsuspended you, give it a few hours to unsuspend completely. The domain change script often doesn't work for users on Tommy either, and the login form sometimes doesn't count logins. Your contact email should not be hosted on a domain attached to the account. If the account became inaccessible, needs a password reset or a backup sent due to a crash, etc. you won't be able to receive the email, effectively causing you to lose your data. Use an email address that's not hosted on your account. You can change the email address here: https://tommy.heliohost.org:2083/frontend/paper_lantern/contact/index.html (it may take several hours to reflect across all of our systems). As described above, if the account becomes unavailable and you need to request a password reset or backup, if your email address is hosted on your account, we will be unable to assist you, as passwords and backups are only sent to the address on file for security reasons. Your particular mail client base64's your message before sending. If we get these, we just decode them manually and read them. If you want it to send without this issue, use a different mail client.

USD $5 or more will get you 1GB of extra disk space on your account. Maximum for any user is 2GB (1GB you normally get, plus the donation for the extra GB). Also, you have 2 accounts. Having 2 accounts violates our Terms of Service and will get you suspended. Please delete one of your two accounts within 24 hours or both accounts will be suspended.

Unsuspended. It may take several hours for the suspended page to go away. If it does not, let us know and we'll look into it further.

Dang, that topic is 4 years old... Anyway, I'm not seeing that domain in our system. What is your username? I'll just change it for you.

See if you can access cpanel now to back it up yourself. It was half suspended...the system said it was active but it quite clearly wasn't when I looked at it... If not, let me know and I'll back it up and email a link to you.

The account has been moved to Tommy. Krydos needs to enable the ASP.NET support for you now. @Krydos: Johnny failed to clean up httpd.conf for his account during the move. Not sure if this will be an issue or not. The account did move to Tommy though. User: loretojr Domain: loretojr.heliohost.org Failed to lock httpd.conf and associated files: Cpanel::Exception::Timeout/(XID nv4s8m) The system failed to lock the file “/etc/apache2/conf/httpd.conf” after 301 seconds. at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336. Cpanel::Exception::create("Timeout", "The system failed to lock the file \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} after [quant,_2"..., ARRAY(0x2bb01a0)) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 729 Cpanel::SafeFile::_timeout_exception("/etc/apache2/conf/httpd.conf", 301) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 761 Cpanel::SafeFile::_die_if_file_is_flocked_cuz_already_waited_a_while("/etc/apache2/conf/httpd.conf", 301) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 829 Cpanel::SafeFile::_lock_wait("/etc/apache2/conf/httpd.conf") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 355 Cpanel::SafeFile::_safelock("/etc/apache2/conf/httpd.conf") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 558 Cpanel::SafeFile::_safe_open(undef, 66, "/etc/apache2/conf/httpd.conf", CODE(0x2b83950), "safesysopen") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 208 eval {...} called at /usr/local/cpanel/Cpanel/SafeFile.pm line 207 Cpanel::SafeFile::safesysopen(undef, "/etc/apache2/conf/httpd.conf", 66, 384) called at /usr/local/cpanel/Cpanel/SafeFile.pm line 121 Cpanel::SafeFile::safesysopen_no_warn_on_fail(undef, "/etc/apache2/conf/httpd.conf", 66, 384) called at /usr/local/cpanel/Cpanel/Transaction/File/Base.pm line 137 Cpanel::Transaction::File::Base::new("Cpanel::Transaction::File::Raw", "path", "/etc/apache2/conf/httpd.conf") called at /usr/local/cpanel/Cpanel/Transaction.pm line 20 eval {...} called at /usr/local/cpanel/Cpanel/Transaction.pm line 20 Cpanel::Transaction::get_httpd_conf() called at /usr/local/cpanel/Cpanel/HttpUtils/Config/Apache.pm line 73 Cpanel::HttpUtils::Config::Apache::new("Cpanel::HttpUtils::Config::Apache") called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 706 Whostmgr::Accounts::Remove::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 97 eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90 Try::Tiny::try(CODE(0x14be128), Try::Tiny::Catch=REF(0x2b6de98)) called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 707 Whostmgr::Accounts::Remove::_remove_httpd_vhosts("loretojr", "loretojr.heliohost.org", "loretogutierrezjr.loretojr.heliohost.org", "loretogutierrezjr.com") called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 398 Whostmgr::Accounts::Remove::_killacct("user", "loretojr", "killdns", 1) called at /usr/local/cpanel/Whostmgr/Accounts/Remove.pm line 914 Whostmgr::Accounts::Remove::_removeaccount("user", "loretojr", "keepdns", undef, "force", 1) called at bin/removeacct.pl line 72

What version of Python, and what server? Krydos can install this for you, but we need to know where.

Moving...

Verify that the file permissions are set to 644. That's the number one cause of 500 errors.

It says it's active even though it's showing a suspended page. Suspending and unsuspending it didn't help, so I'm not sure what's wrong with it. Let's have Krydos take a look.

Did you change the file permissions to 644? Files uploaded over SFTP are 664 (note the second six) and need to be changed. The server will not execute scripts with permissions of 664. Also, try renaming your htaccess, file so it's ignored and try again.

I'll process this when I get to a computer. Krydos has to do the Asp.net install though, and we do not support Ruby on Rails anymore.

This is disabled by default and has to be requested for each database, user, and ip that needs it. What database, DB user, and IPs (or you can allow any IP) need remote access?

Forget cloudflare for now and just use our name servers. Add the domain to your account as an alias, and wait 12 hours. After that, clear your cache and verify it works. If you are able to view it via a proxy but not from your normal connection, try a different connection (e.g. a cell phone on using its data plan instead of your home internet). Many ISPs cache our queued pages, and there's nothing you or us can do except wait until those caches expire.

Inactivity accounts sometimes take several hours to unsuspend. If it's still showing suspended in 12 hours, let us know and I'll have Krydos manually unsuspend it.

You were suspended for inactivity. Please make sure you log in once every 30 days. Unsuspended.

$1 minimum, you can donate here: https://www.heliohost.org/donate/ Please post your username and transaction ID if you donate so we can move you.

Two factor authentication has been removed from the account rajdis.

Tommy is meant as a fast production server, whereas Johnny is meant for experimentation and other tasks where uptime and speed are not important. As for features, Tommy and Johnny are similar. The differences in features are primarily just the availability of ASPX support and AutoSSL on Tommy at this point. In the past, Johnny offered older ASPX and Ruby on Rails for those who needed it, but these are no longer offered.

Unblocked. It was for failed SFTP logins, so check the password in your FTP client for mistakes.

The eu.org service has known compatibility issues with cPanel, especially when you're using subdomains more than one level deep. We usually recommend that domains from eu.org be your main domain. Alternately, they must be added by an admin. The system successfully parked (aliased) the domain “distribure.in.eu.org” on top of the domain “distribure.cf”. The domain distribure.in.eu.org has been manually parked to the account rajdis and should start working within the next few minutes.

Pretty much anything else...PHP, Java, Perl, and Python come to mind. Tommy offers free accounts at midnight UTC each day, but they're basically a lottery considering they fill in about 15 seconds due to demand. Donating will get you a Tommy account without the hassle of trying to get a free one. $1 will get you an invite for Tommy, and $6 will get you an invite to Tommy plus double space (2000MB) on the Tommy account. Note that ASPX has to be requested on Tommy, so please post on the forum asking for it after you create the account if you want that.

Last I heard, ASP.net is only available on Tommy now.