wolstech

Changed. Give it a few hours to update. Our name servers are ns1.heliohost.org and ns2.heliohost.org

You can check on your load here: https://ricky.heliohost.org:2083/frontend/paper_lantern/load/index.live.php

You're suspended for high load because your software is either broken or too heavy to run here. The file that caused your suspension is /home/billelil/public_html/cgi-bin/_kernel/parse_site.pl. Please fix or remove this file as soon as possible. Unsuspended.

That's typical for WordPress. WP is notorious for high load and many other issues we see around here. It's very badly written and also insecure to boot. Our typical suggestion for this issue is to not use WordPress. There's tons of other CMSes out there, and none of them have the issues that WP has. If you're curious how bad WP is for load, all but 2 of our current high load suspensions are a result of using WP. The poorly written extensions that are often full of malware also don't help things. Many of our users have found Joomla to be a great alternative for their sites. Please fix or remove WordPress quickly. Unsuspended.

This is normal. If you upload over SFTP, you'll have to change the permissions after uploading.

In that case, it's probably a bug in the old version of cPanel that Tommy is running. We did discuss updates in a recent meeting, but as of now, those won't come until after the Sparkie fundraiser makes goal since we need the new hardware first (we have to have a server where we can put the Tommy accounts while Tommy is rebuilt).

@flazepe: I would suggest adding an exception for the .well-known folder so AutoSSL doesn't break. RewriteCond %{REQUEST_URI} !^/.well-known

Does it do that if you use a PC instead of a mobile device?

Oh, I didn't realize there was still a way to even get the old X3 theme. That isn't supported anymore. We removed the option for it, but if you're somehow still on that theme anyway, you'll need to change it to paper_lantern for it to work.

It's got to be a browser or computer issue on his end. It works fine for me... If you can't get it to work, this can also be set using an .htaccess file. I can post instructions for that method if needed. Please let me know.

We haven't supported Rails in years. Krydos might be able to manually set up a rails app for you, but any options for rails that may be in cpanel stopped working long ago (you shouldn't see any such options).

Done. You should now be able to log in and your website should be working again.

Unarchiving...

Wordpress is horribly insecure and rather notorious for being hacked. The numerous dubious extensions containing backdoors make it even worse. In your case, they did indeed hack your wordpress installation to set up phishing. The best way to keep Wordpress secure is to not use Wordpress. Many of our users including myself have had success using Joomla as a replacement. It has nearly as many features, but it's well written and more secure. It's also easier to maintain in my experience, faster, and malware for it is much less prevalent. The bad news is we don't unsuspend hacked accounts that have been used for phishing. The good news is we can send you an invite for a new account. Please check your email.

@Luigi: The delete button doesn't work for Johnny accounts, so they didn't actually delete. I'll remove them later.

The domain ggfiles.cf has been cleaned up. Try adding it now. I'll remove your old accounts when I'm at a computer.

How long ago did you change it? It takes up to 24 hours for it to generate after changing or adding a domain. If it has been more than 24 hours, you probably have a forced ssl redirect or .htaccess file that is preventing it from working. Make sure the .well-known folder is accessible over PLAIN HTTP so the domain verification can work. Redirects or forcing SSL connections on your website will break autossl.

@Luigi He can't delete them because they're suspended. I'll clean this up later or tomorrow when I have a moment.

We often see registro.br users with this issue as well. This is caused by your registrar not following the industry standard practice of configuring the domain end first, and is a problem for any hosting company that uses cPanel. The best solution is to find another registrar, however if you really want to use your current one... You need to choose one of the following methods: Set the domain in question as your main domain: http://heliohost.org/classic/support/scripts/domainWait a few hours for DNS to update.Log into cPanel and check in the right column to confirm your domain has changed. If it does not, let me know and I'll change it manually.Tell the registrar to configure the domain's name servers.(Optional) Change the main domain back to it's original setting.(Optional) Add the domain as an alias or addon domain.OR: Transfer the domain to a registrar that actually follows industry standard practices.Set the name servers at your new registrar.Configure the domain normally.

Installed: http://lbs-philippinebookkeeping.ga/ Please check your PMs for credentials. Version information: ASP.NET 4.5 on IIS 10. OS is Windows Server 2016 with SQL Server Express 2017.

You're using WordPress. WordPress is notorious for being bloated and poorly written, and extensions make it even worse. WP is #1 cause of suspensions here at HelioHost. High load is most common (in fact, I just looked through our suspension list, and all but 3 of the current high load suspensions in our system are due to WordPress), though we also have a bunch of malware, spam, and phishing bans due to WP as well (WP is one of the most insecure PHP programs out there, it gets hacked regularly due to the large number of infected or poorly written extensions that get exploited to hack sites). The recommended solution is to not use WordPress. Many of our users (including myself) have had success using Joomla as a replacement for WordPress. It's significantly better internally, uses fewer resources, is more secure, and malware for it is much less prevalent than for WP.

It wa indeed caused by high load in WP's admin pages. Unsuspended. Please note that WP is the leading cause of high load suspensions here though. We usually recommend that people avoid Wordpress because it's so badly coded.

I just realized /var is full on Tommy. That's actually why your session isn't saving... Krydos needs to fix that.

Tommy cPanel is currently down because /var is full. Krydos needs to fix this again.

If your sessions aren't keeping data between pages, your code is broken. Just about every php program out there these days uses sessions for something. Yes they're supported, and yes they should retain data between pages and refreshes. For database users, yes you can share the same database with two database users. Make sure to take this into consideration when designing software though (e.g. lock tables when they're being modified, etc.), otherwise more than one user might try changing the same data at the same time.