wolstech

Unsuspended. Thank you for the information.

It's suspended because we needed more information from you. What do you plan to use this account for?

Custom server processes and daemons are not supported on the free shared hosting, at least not ones that need to open ports like a game server would. You'll need to buy a VPS if you want to do that here. https://heliohost/org/vps/

It's Ricky, not Tommy, for that account, and it failed due to an internal server error. Please check your email for an invite to RIcky to try again.

One thing to keep in mind here: older devices don't support 1.2+ (older phones, anything with Windows XP, etc.). Turning these off means losing these devices entirely (not that XP works with ssl anyway, it can't handle SNI-based SSL connections if i remember right and we rarely if ever have someone buy a dedicated IP for ssl anymore).

You're suspended for sending too many emails. The limit is 50 emails per day. You'll need to wait 24 hours for the mail counter to reset before this can be unsuspended.

It's for high load. Wordpress is notorious for this...it's so badly written that nearly any other CMS you could use is better. It's the number one way people get a high load suspension, and also the leading cause of hacked accounts and accidental bans (it's laughably insecure on its own, and even more so once you add extensions and themes, many of which are filled with backdoors). Please fix or delete Wordpress ASAP. You can try removing your extensions from it, if any, but the best way to fix Wordpress...is to not use Wordpress. Unsuspended.

See https://www.helionet.org/index/topic/40806-solved-suspendedsumitsaw/

I assume the account in question was xitiz on Johnny? If so, it still exists and is active.

It's banned for phishing because WordPress got hacked. That's very common for WP. It's quite possibly the worst CMS software in existence...it's poorly written, and as a result it causes tons of load and is extremely insecure. WP getting hacked is the leading cause of accidental phishing bans here at HelioHost. Just about any other software will be both faster and more secure than WP. An invite for a replacement account has been sent to you. You will need to create a new account and restore your data from any backup you may have. The data cannot be recovered from an account banned for phishing due to the presence of stolen information.

We're already aware of your request for these. Requests for these modules takes 24-48 hours in most cases, sometimes less or more. It depends when Krydos sees it. If you keep asking repeatedly, you'll be suspended for harassing staff and told to find another host.

Please stop asking multiple times. There’s only one person who can install these and it usually take a day or two for him to see the request and do it.

Fixed. Also, quota is now 1000MB like it should be...

@sohamb03: No it's not. That account is broken (Ricky's been doing this lately, he's the third one where our custom stuff says a Ricky account is active when the account is anything but). It's showing an inactive page and it won't unsuspend from the admin tools. WHM says it's active with an unlimited quota somehow... I'm working on it...

To expand on this one a little bit, we automatically ban PUBG sites since 99% of them end up phishing. These accounts are almost always used to host fake game item offers that steal user credentials. GArena "Free Fire" sites are another one we handle similarly. When they get suspended, they will show as phishing, even if they're empty. In fact, it's so common that we explicitly forbid those sorts of sites in the Terms of Service: This particular account is empty at the moment. If the OP would like to explain what he plans to host here, I'd be willing to consider allowing him to have the account assuming he complies with our terms of service.

Huh, as someone who has never used the GFM platform from the organization perspective, that's neat. TIL. Not sure how I missed the sparkie purchased message on it :-/ (something to do with posting at 6am before my coffee probably ) Yeah, we probably should plan on a new fundraiser at some point. Of course, who knows what the pandemic is going to look like come winter...

Basically, people visiting your site isn't going to keep it active, nor is giving us money. It's odd that it didn't catch the login with that link, as that's the suggested way of doing it...

To my knowledge there's no limit aside from the 1GB space limit. You can use your entire account for a single DB if you wanted. If you need remote access you do have to request that though.

How are you logging into the account? There's only two links that count for activity: https://heliohost.org/login/ or https://ricky.heliohost.org.org:2083/ (with nothing after the slash). Traffic to your site won't keep an account active, nor will a donation unless you donate and request activity immunity in exchange for the donation.

That go fund me ended long ago at this point. Since you donated to the go fund me, Krydos will need to manually verify it and send you an invite for an account For others who find this, the correct place to get a tommy account is https://heliohost.org/tommy/ (it sends the invite automatically if you use that page and don't already have an account). @Krydos: This seems to happen now and again, can we update the GFM to stop collecting? Perhaps put a message saying we've already purchased sparkie and future donations should go to https://heliohost.org/donate/ ?

The email address you made the request from is not associated with a hosting account, so there is nothing to cancel. If you have an account under a different email address, please delete your account here: http://heliohost.org/classic/support/scripts/delete

This is a known limitation. I believe it's quote marks and spaces that are the major issues, though I wouldn't be surprised if others cause problems as well.

What is the account username?

Sent. Please let us know if you still don't get it and we can try another email address.

Please check your email for a new password.