wolstech

Unarchived.

Your username is just labrecqv for SFTP. The password is your cPanel password. The FTP accounts you create in cPanel will NOT work with SFTP. For those, you need to use "plain (unencrypted) FTP" on port 21 instead.

Unblocked. SFTP should be the same username and password as cpanel. Note that the username for SFTP is your actual username (NOT your email address).

We don't support the use of A records for addon domains. Based on the issue, I'm guessing this is either a .br domain, or eu.org. These two are the only two we know of that are noncompliant with industry standards regarding hosting setup, and as a result require a workaround. To handle these noncompliant domains that require the host be set up first, the process to configure the domain is this: 1. Change your main domain to the new domain you want to configure: http://heliohost.org/classic/support/scripts/domain 2. Configure the name servers on your registrar. Wait until your site comes online. 3. Change your main domain back to its original value using the same link as number 1. 4. Add the new domain as an addon domain. This tricks the registrar into thinking the host is set up so you can set NS records before adding the addon domain.

Sent. Thank you for the donation. Please keep in mind that the invitation sometimes goes to spam, so you may need to check in there to find it.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Unblocked. It was for failed SFTP logins, so you should check that your credentials are correct.

Can you please provide the transaction ID of the donation?

You can change your primary domain here: http://heliohost.org/classic/support/scripts/domain

Use a zip file. Zip up your entire website, upload the zip file where you want the files to go, then right click on it in file manager and extract it.

Unblocked.

Bitcoin donations have to be verified by Krydos, then we'll get your account moved for you

Please check your PMs on the forums for account information.

Yes. I would give him today, since he usually does read the email support, but if he doesn't respond, I would suggest posting on our forums about it. When he responds, he will probably do so by email since it's a vps and he'll need to send you credentials and other information. We can't escalate the email support tickets because of how it works, but we can escalate forum topics and we also specifically tag forum topics for him.

You're seeing that message because of a misconfiguration in Cloudflare. Please remove cloudflare and set your name servers to ns1.heliohost.org and ns2.heliohost.org.

Sounds like snake oil to me. I've never heard of such causing an impact (unless the site is down due to being overloaded by them...). The only time I really see bot blocking scripts used is on phishing and other illegal sites...and that's generally done to hide from automated anti-abuse services (ironically, implementing a block like this actually makes abuse easier to identify).

@BlueyEmperor: It won't. There's a flag on the user profile that will remember it. It appears to work because it logs you out when you dump the cookies as part of the cache clear. If you log back in, it will come back. The issue is usually triggered by replying to PMs on mobile.

We don't recommend WordPress for exactly this reason. It's really badly written internally, and as a result is notorious for high load (among other things...it also loves to get hacked, which usually leads to a ban for malware or phishing when the hacker sets up illegal content). The best solution to WordPress issues? Don't use WordPress.

If you still see that at this point, please clear your cache.

This was answered as part of this one: https://www.helionet.org/index/topic/40461-hh389017-urgent-installing-ssl/

That account is already active. If you see a queued page, please clear your cache. As for inactivity, in fairness to others, we are unable to do this for free accounts. It's been offered to donors though, and I know it was also one of the fundraiser gifts last year.

The link you sent still works but is outdated because ZeroSSL works differently and has limits and a registration requirement now. Some others have recommended sites like sslforfree.com to get certificates instead. There's a discussion about ZeroSSL alternatives on our forums that may be of interest: https://www.helionet.org/index/topic/40155-alternatives-for-zerosslcom-getting-lets-encrypt-certificates/?view=getnewpost

@sohamb03: it sounds like you misunderstood (or perhaps I explained badly). The way this works is it suspends accounts *until* the load comes down. It doesn't suspend users who don't make any load, that'd be pointless. Also, an account that's suspended produces no load at all, it just wastes space. If you had a list of accounts and sort them by heaviest use at the top, the logic is (oversimplified): "suspend account at top of list, recheck load, repeat if still too high". I have seen cases where the chart doesn't show a lot of load, but the user gets suspended for it. These are "spike load" suspensions. My understanding is that the chart Krydos shows reflects an *average* of an account's use for the day, so an account that normally doesn't produce much load could spike from nothing to the top (from, say, a bad script executing) and suspend, and it won't look too bad on that chart. @Krydos: How often does that chart update? Is there a sampling rate for that data?

If your system opens a port (which it probably does if it needs a server half running), no it won't work on the shared hosting. You could buy a VPS to run it though. If it doesn't need to open a custom port and only has to be accessed by stuff running on the hosting server, it might work using a cron, but leaving things running infinitely like this is a good way to get suspended too because they contribute to load while they're running.

Space meter sometimes takes a few minutes to update. Also, check in your temp ~/tmp folder, the stats data loves to eat large amounts of space...