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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. The account tycoon has been removed and the domain of tycoon59 has been changed to http://tycoon.heliohost.org/ Please give it a few hours for everything to update, and if something still isn't working, please let us know.
  2. The delete failing might be related to this issue: https://www.helionet.org/index/topic/40633-krydos-ricky-apache-restart-stuck/ Please check your email and reply to confirm you want the account above deleted manually and I'll remove it for you. Once I do that, I can make the domain match your old account. We cannot change the username of an account though.
  3. Please follow this topic for information regarding the issue on Ricky: https://www.helionet.org/index/topic/40633-krydos-ricky-apache-restart-stuck/
  4. Can Ricky's apache restart be checked? It's showing 2600 minutes, and at least one user has a domain from yesterday that's still queued. Scan looks stuck as well, but oddly accounts seem to be creating successfully...
  5. Since you have the queued message showing now (I saw a timeout earlier and figured you hadn't set it up), the issue is actually on our end. There's something wrong with Ricky at the moment that's causing that queued page...Apache hasn't restarted in 2 days. It's supposed to restart every 2 hours. Until it restarts, the domain won't finish setting up. I'll pass this on to get that issue fixed, once that happens, you should be able to clear your cache and see your site.
  6. You can make the website itself work by making the domain your account's main domain and setting an A record on CF pointed to the server's shared IP. You'll probably also want to create an MX pointed to the same, and a TXT specifying an appropriate SPF (there's sites online to help you generate one) so you can receive email. Please be aware though that email DKIM, webdisk, addon domains, subdomains, aliases, DNS, AutoSSL (for accounts on a server that's not Johnny) and numerous other features will NOT function in this configuration. For full functionality, you'll need to transfer the domain to a proper registrar and use our name servers. Also, please keep in mind that we do not support any account or domain that does not use our name servers, so we will be unable to provide support for your account if you choose to use it in this configuration. I'm not sure why CF says it's an uncommon requirement to require you use the host's name servers, it's actually the default configuration in cPanel, and a major security risk to allow otherwise (requiring the NS change is how we make you prove you own the domain).
  7. Moved. Thank you for your donation.
  8. What time zone are you in? If you're in India as I believe you are, and observe India standard time, our sign ups will reset at 5:30am for you. They fill quickly, so you may need to get up early to get an account.
  9. The last time someone donated bitcoin for a tommy account then got banned (intentional phishing), he lost his donation. I'm open to giving this user another account, but as per the TOS, illegal activity (ponzi, scams, phishing, fraud, etc.) will earn accounts a permanent ban. As for Nigeria, while I don't like generalizing countries like this, it's sadly an accurate statement. We do get legitimate users ( like you ) from these regions, which is why we continue to serve them, but all the abuse we get gives these countries a bad rap To give you an idea of abuse statistics, the last time I did the numbers a few months back, 96.9% of all abuse accounts in our system at the time had originated from two countries. #1: Indonesia or #2: Nigeria. The other 3% was mostly a mix of VPNs, Morocco, China, and Russia...
  10. Unblocked.
  11. Thanks for catching that. That appears to be a Ponzi scheme. Ponzi schemes are illegal activity and violate our terms of service. Account originated from Nigeria too...I'm not surprised. Suspended.
  12. You must use such a subdomain as your main domain. You can change that here: http://heliohost.org/classic/support/scripts/domain Addon and alias domains require you to use our name servers. Also, please keep in mind that we are unable to provide support for any account that does not use our name servers. Many features of cpanel (mail, webdisk, anything DNS related, etc.) will not function if you use an account this way.
  13. You can't at this point. An invite for a replacement account has been sent to you. Please create a new account and don't use WP. It's laughably insecure and is a leading cause of hacked accounts. Almost every time a hacker gets into a WP site, they either set up a phishing site or send spam or phishing email.
  14. The chart doesn't update instantly, its an average. It'll drop as the day passes, but because of the load spikes today that have already been counted, tomorrow's numbers will be a more accurate reflection since they won't include any load from the Joomla and WP that are now gone.
  15. High load this time around. Please fix it quickly. Unsuspended.
  16. Every time you cause high load like this, you cause thousands of other websites to go offline. This is a well known issue with WP (it's just terribly written, nearly any other software is better) and the only real fix for it is to not use WP. We've had numerous other users go through this. Please delete Wordpress as soon as possible. I'll give you one more chance, just so you have the opportunity to back up/delete your existing site and begin replacing it. If you get suspended for load again, you will not be unsuspended and will need to either buy a VPS (where you have a virtual server to yourself, and load won't impact anyone), or find another host.
  17. Unblocked.
  18. Accounts on Ricky and Johnny can take up to 2 hours to start working. Since you created it 45 minutes ago, I would suggest waiting a bit longer, then clearing your browser cache. If it stays queued for longer than a few hours, please let us know and we'll be glad to take a look
  19. Ok. It should be unsuspended shortly. If you need ASP.NET hosting, we offer that on our windows server Lily. Just let us know if you’re interested and we can get an account set up on that server for you.
  20. Actually it was (for inactivity). His domain just isn't pointed here... Unsuspended.
  21. It's the default setting in cPanel these days, which is why it's turned on. We like to leave things alone when possible to improve security as well as ease of rebuilding the server later (if we change the default, it's one more thing we have to remember to change in rebuilds). It does seem silly that we allow insecure IMAP but not SMTP though. As you said, the passwords are the same in both directions. The insecure webmail is intentional. We also offer insecure cPanel on 2082 (and 80 via the cpanel.domain.heliohost.org subdomain) as well). These are provided for a few reasons: Many enterprise/school networks block SSL on non-standard ports (or block SSL entirely except to approved sites)...we have tons of users who access us from work, or who use our services for educational use at school.We have users in countries where private use of encryption is banned (yes these exist).Some lesser reasons that aren't as important these days (WinXP support comes to mind...we used to have a decent number of users in places like China running XP, not sure if we still do)While I think you've answered your own question (you're admittedly using obsolete software), lets see if Krydos is willing to turn this off considering the fact we already allow a bunch of other insecure email services like IMAP.
  22. Donate here: https://heliohost.org/tommy/ As long as you don't already have an account, you'll receive an email within 24 hours at the address on your paypal account with a link to create a Tommy account. Minimum donation is $1 USD, anything smaller and Paypal eats it all in fees. If you already have an account on Johnny or Ricky, please donate then post your transaction ID and existing account's username and we can move it to Tommy for you.
  23. Can you provide a link to what's not working?
  24. It fills in less than ten seconds every day, so it's not uncommon for this to happen. Read the responses in this topic for more information, especially Krydos's response at the bottom: https://www.helionet.org/index/topic/40538-tommy-server-signup/
  25. It's likely intentional because AUTH PLAIN is a security issue (this is the default setting too). The issue you're seeing is because of this option in WHM that we have turned on: I've actually turned this off briefly a few times to confirm this exact problem was the issue with my apps, but since it's a security issue I turned it back on and found more secure solutions once I knew where the problem was. I'd be looking for newer software. If the software is old enough to need this option turned off, it's old enough to have god knows how many other security issues. I have a PHP mail client from 2011 installed on my account, and even it supports STARTTLS...
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