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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. @Luigi: Going forward, please do not delete the accounts a user chooses to not keep.
  2. That's actually why you're suspended. Our Terms of Service only allow users to have one account, you have 7 (svrus, svrusaf, svrusa, svrusaf1, bella121, bella122, bella08g). Please pick ONE of the 7 in that list (except svrusaf, which is banned) to have unsuspended. In addition, if we see you create any additional accounts, you will not be welcome here any longer.
  3. There was a domain cleanup a few days ago that probably ate your zone file. You should be able to fix it by unparking the domain, then reparking it. If that doesn't work, let me know and I'll take a deeper look.
  4. The .htaccess file can do it, but it isn't straight forward unless you understand .htaccess and mod_rewrite. Most people just don't block it. I don't block any of mine. Some of my programs have redirects built into their code, but the ones that have that are a result of how the program works, not an intentional block on my part. For instance: http://raxsoft.com/raxdev/ and http://rax2.heliohost.org/raxdev/ and http://raxdev.raxsoft.com/ on my site are all the same. Only the last one is actually used.
  5. That's what the alias option is for when adding a domain. The rax2.heliohost.org is my main domain, raxsoft.com is just an alias on top of rax2.heliohost.org.
  6. Only donors are eligible to receive invites to those servers. Users who donate $1 or more receive an invite within 24 hours (if they don't have an account), or can request that an existing account be moved to Tommy (if they already have an account). 5:30AM is actually not terrible for registration, especially considering I had to get my account at 3AM back when I first came around.
  7. Yes it will automatically reuse your email address. Invite sent. Please check your email.
  8. There's no way to reset an account. You have to delete it and sign up again. We can send an invite if you want to do that so you can skip the registration wait though. Delete your account here: http://heliohost.org/classic/support/scripts/delete and let us know once it's been deleted so it can be sent.
  9. Krydos has to set this up for you...
  10. It's either your script, or you're receiving too much concurrent traffic. I see this error quite a bit with the HelioMine/RGS API that I run, and it's caused by too many clients hitting it at once (in my case the occasional failure from too many connections is acceptable since the clients retry on their own). You mentioned closing your connections in __destruct()...does your script open more than one though? Just because it's closing them doesn't mean it won't run out of connections while running. Open a single connection at startup, and reuse that connection throughout the entire program. Close it on exit. Avoid doing things like opening a new connection for each instance of a class and closing it when the object is destroyed. If it's the second issue, it means you've outgrown shared hosting (very easy to do if you're receiving a decent amount of traffic and use heavy software) and should consider buying a VPS instead. While it's not free, you get full root access to do whatever you please, so running out of connections won't be an issue.
  11. I don't think that's going to run here. From the looks of it, it requires Chrome itself be present, and just lets Python talk to Chrome. Our servers have no user interface, so a web browser can't run on them (not to mention the massive memory usage that we don't have the resources for, even if it could run). You can sort of emulate a browser session with something like cURL though, if your goal is to automate accessing a website.
  12. You're using Wordpress...Johnny isn't fast enough for WP to work well. Even Tommy struggles with it at times due to how badly it's written. Adding extensions to it (wordfence and woo commerce are two notorious ones...) makes it even worse. Moving to tommy will help some, but the proper fix is to replace WP with something else. A lot of our users have had success with joomla as a replacement for wordpress.
  13. That domain works for me. Please clear your cache. If that doesn’t fix it for you, please use a different internet connection (like a cell phone data plan) to access your site and see if that works. Some ISPs have really weird cache issues with our service,
  14. Tommy was a bit slow for a few minutes: http://heliohost.grd.net.pl/monitor/ (Note the blue and orange lines). If you think its load, you can check for yourself here: https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php Your account is not suspended. I did unblock your IP address for failed SFTP logins though.
  15. @konalga: Your account cannot be unsuspended because your WordPress installation got hacked and used for phishing. An invite for a new account has been sent to you.
  16. Weird. Not sure what happened there, but it's been manually unsuspended. If you can't log in, please reset your password and try again.
  17. Krydos can set this up for you. Let's see...
  18. I don't know what in the world happened to your old account. It looks like the server tried archiving it, failed miserably, then tried deleting the account after thinking it backed it up into an archive, and failed miserably at that too. Our account management system thought it was archived, WHM thought it was suspended for inactivity, and in reality it was half-deleted. It wouldn't unsuspend or let me log into it (cP kept throwing errors). The remnants of engrchk have been removed and the domains engrishcheck.com and engrishcheck.me have been cleaned up. Try it now. EDIT: I just went ahead and parked them for you. You're good
  19. WordPress is infamous for this...as is typical for WP, it's probably either broken, hacked, has malware, or you have too many extensions installed. WP is a leading cause of load and malware suspensions, as well as phishing bans. We highly recommend that you don't use WordPress for these and many other reasons. It's just horribly written, inefficient, easily abused software. I've put a deny from all in the .htaccess for this particular WP installation and unsuspended you. Please fix or remove that WP installation ASAP.
  20. You're suspended for copyright infringement. Please refer to the DMCA notice seen here: https://www.helionet.org/index/topic/35720-hh476509-copyright-infringement-claims/ Can you explain?
  21. Done. You should now be able to log in and your website should start working within 2 hours.
  22. That account cannot be unarchived because the archive is missing. An invite has been sent for a replacement account.
  23. WP is our number one cause of high load suspensions, as well as hacked accounts (many of the themes and extensions for it are disguised backdoors, which hackers use to either set up a phishing site or send spam, both of which can lead to a permanent suspension). It's laughably insecure, very high maintenance, and horribly coded, so much so that just about anything else available is better than WP. We highly recommend avoiding WP if you can. A lot of our users who don't end up frustrated when some hacker uses a backdoor in their theme, which almost invariably results in them ending up banned for spam or phishing... Most of our users have found Joomla to be a good alternative that doesn't have these issues.
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