wolstech

Try again now. You were blocked for too many failed sftp logins.

Weird. The connection issue and round cube error is something Krydos will need to look at. Also, there are bounced emails showing in plesk for you because of spf and dkim needing to be set back up...I'd set these up for you but can't due to being on mobile, so Krydos will need to do that as well.

It takes up to two hours for the domains to work. Give it some time, and please let me know in a little while if it still doesn't work.

Krydos can do this for you.

For the MX you can put johnny.heliohost.org as the mail server hostname. For A and AAAA and records, please use the IPs shown in Plesk (refrain from posting them as it makes it easier for bots and attackers to scrape them from the forum), or you can perform a lookup on johnny.heliohost.org to get them.

Please make sure the MX record for the orcagroup.top domain is pointed to us for email (MX set to johnny.heliohost.org), otherwise the domain and all subs will get disabled during domain cleanup. I'll configure this shortly for you.

This does not appear to be supported on Plesk (though it technically is possible in mariadb). It's generally considered to be poor practice anyway, insomuch that mysql/mariadb is one of the only major engines that even supports it. Postgres and SQL Server expressly refuse to support this (in Postgres you can do it between schemas but not databases, and sql server simply has no support at all, you need to use triggers). Allowing this actually causes all sorts of issues with database integrity too, for example, what happens if one of the two databases goes missing or is rolled back to a backup?

If you aren't hosting it here, it would be best if we not add it as it will result in the subdomains being incorrectly disabled. If you want it added for email only, then Krydos has to make an exception in the system so it doesn't disable the domain for not being hosted here. Do you want us to have it set up for email or would you rather just have subdomains added?

Unsuspended. It may take a few minutes to work again.

We had this happen with another users archive. If you view the damaged tzst file in a hex editor , you’ll likely see an error message right at the top. Remove that so the magic bytes (28 B5 2F FD if Wikipedia is right) are the first bytes in the file, save, and open in 7zip.

Krydos can set this back up for you.

Krydos can reinstall these for you.

Krydos will need to check this for you. Can you please post the transaction ID of the donation in the meantime?

Python versions have changed on the new Johnny. If it was using 3.10 you probably need to update your shebang lines to use 3.12 or 3.9 #!/usr/bin/python3.12 or #!/usr/bin/python3.9

The software on your account is simply too heavy for Tommy. As soon as you start to see a lot of traffic (which could be both users or bots), your load spikes and you're getting suspended. The good news is Morty will be out soon and that server doesn't have load limits. You may want to consider that plan as soon as it's released, as it will solve this issue for you. Morty will be a paid offering with a monthly fee that varies based on your load. Instead of getting suspended, you'll just owe us more money when your site uses a lot of resources. For the time being, I've unsuspended you again. Please check for and block bots with tools like htaccess, as this will help control your load for the time being.

Oh, and to finally answer the original question about Johnny being down, it's back up. In the past, this would've taken months to recover, but we've managed to restore the server in about 2 weeks this time around, and that was because we had to finish Morty first. Rebuilding Johnny took like three days since we now have a new method of doing it.

The internals of our system is written mostly in shell scripts. I don't even really work with that part, that's Krydos. There's also some Python and php internally. The UI is just regular PHP.

I've removed Laravel from app.ppblk.space for you. If you need any of the data from that domain, a backup of the account from before the deletion can be downloaded at https://heliohost.org/backup/ I didn't need to remove the learn.ppblk.space content as the disk space went below 1000MB from removing the app.ppblk.space files. If you want to uninstall Wordpress on this yourself, you're welcome to do so. I did reissue the SSL certificate since that wasn't working. Since I had to change the document root on the app subdomain back to its default after removing laravel, it may take up to 2 hours for everything to work normally.

Both root admins are in the USA, so when you were asking for this, we were asleep. Support requests can take 24 hours or longer in many cases. As for actually removing this, I'm working on it. It's a bit more involved than just deleting the files since you look to have used laravel toolkit and git. Laravel toolkit messes with the document root for the domain (so I have to change that back), and git will break your domain if the repo folder goes missing due to manual deletion.

So you would like us to delete all content inside of the app and learn subdomains, but leave the empty domains so you can reuse them? Correct?

You'll need to be more specific as to what you want deleted. There wasn't any meaningful amount of logs to remove. The bulk of your space is used in the app.ppblk.space and learn.ppblk.space domains. You can also purchase more space if you want. $5 for an extra 1000MB, one time charge. The max is 6000MB per user. Also, you have a bunch of unused domains (ml, lms, social, chat). While removing these aren't going to solve your space issue, do you plan to use these empty domains (you don't have any space for content...) or can we remove them to improve performance?

Krydos can set this up for you.

You do realize we only have about ~5 continuously active staff total to handle several thousand users right (Krydos, myself, Moneybroz, Kazvee, Unknown025)? Two of us have root access (Krydos, me). There's also Ashoat (our founder), but he is rarely active on the forum or support channels. We also have other moderators who help out from time to time but aren't as active as the 5 above. The staff group is a lot smaller than you think, and we rarely come across people who: Don't have ulterior motives Have the skills to actually handle this line of work. The moderator position is mostly a customer service job that understands how websites and servers work, but a root admin has to be capable of understanding the inner workings of the server, be able to program in several languages such as PHP, SQL, Shell Script, and Python, know how to administer linux, be able to tolerate abusive users and identify lying ones, etc. Are willing to work for free. Don't leave. Only #2 is reasonably easy to determine (can be tested for and/or taught). #1 is why we have the policy about not asking for promotions, very few people are willing to do #3 (most who ask for promotions expect something in return, whether it be special treatment, money, or otherwise), and #4 happens quite a bit if we manage to find someone who qualifies for the first three. We also don't have a large pool to pick from. More than half of our users never even look at the support offerings because they didn't need them, let alone help out on them. Others can barely figure out how to build a website without using Wordpress, let alone qualify to support the platform its running on. Another chunk is cybercriminals who come here looking for abuse hosting and get banned, and we often have moderators who end up leaving after a few months because of real life getting in the way. I wouldn't be surprised if we pick up an additional moderator or two over time as Morty rolls out, especially if there ends up being the demand we expect. If we do, odds are it'll be someone from the discord support channel.

I have a feeling you hadn't waited the full 2 hours for the domain to set up after you created the account. The 404 errors are normal for the cgi-bin folder on new accounts until the domain finishes configuring and Apache restarts. This is working for me and https://pyknite.helioho.st/cgi-bin/test.py is showing the expected result now.

Oops...I must've sent that from the dev environment (I have both bookmarked and hadn't had coffee yet this morning when I responded to this)...yeah that won't work. Sorry about that. The new invite Moneybroz sent you should work.