MoneyBroz
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Posts
1,108 -
Joined
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Last visited
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41
Everything posted by MoneyBroz
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Unsuspended. it may take several minutes to start working.
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You were suspended for having more than one account. which one would you like to keep?
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MariaDB was restarting on Tommy, try again and let us know if the issue persists.
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This support request is being escalated to our root admins.
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[Solved] WP importing succeseeded but I get error 500
MoneyBroz replied to devashraf's topic in Escalated Requests
What does the error logs say? -
This support request is being escalated to our root admins.
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Krydos can do this for you
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Configuring DNS on your own isn't implemented yet. Let us know what DNS records you would like configured and a root admin can set them up for you.
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This support request is being escalated to our root admins.
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No problem
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You can switch to Morty here: https://heliohost.org/dashboard/move/ Only the prepay option is available right now. the monthly one is coming soon.
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Tommy had some issues a few days ago. refer to this guide to fix the DB issue https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied
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Domain added. it may take up to 2 hours to start working.
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[Solved] Add domain names and Set Up SPF, DKIM, and DMARC Records
MoneyBroz replied to gebu8f's topic in Escalated Requests
Domain added. it may take up to 2 hours to start working. Escalating so a root admin can setup the records for you. -
You were suspended for trying to access files outside of your home directory. a root admin can assist with this further.
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Domains added. it may take up to 2 hours for them to start working.
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Yes that is expected. you would need to have it pointed to Johnny before the certificate can be issued from Plesk.
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What is your username?
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Domain deleted. since removing domains deletes the files associated with it, i made a backup of your account before removing the domain, which can be downloaded from https://heliohost.org/backup/ Let us know if you need anything else.
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[Solved] Suspended due to high load
MoneyBroz replied to raicho's topic in Suspended and Queued Accounts
You were indeed suspended for high server load. i unsuspended your account. it may take a few minutes to start working. -
Krydos can do this for you
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Castopod causes Internal Server Error in a specific domain
MoneyBroz replied to devashraf's topic in Customer Service
Make sure this is unchecked in Domains > yourdomain.com > Hosting & DNS > Apache & nginx Settings.
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This support request is being escalated to our root admins.
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Done. it may take up to 2 hours for the new domain to start working.
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A root admin will need to assist with this since the accounts files are inaccessible while over the storage limit. Escalating....
