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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Yes, I did catch the part about not having a Mastercard number right now. That's why I was saying you could pay with your routing number and account number. Here is a payment link that will allow you to pay $21.60 with your routing number and account number for a Mercury VPS for 6 months with a 10% discount off our normal price. Please be aware that it will probably take 4-14 days for the money to get to us with this payment method. https://buy.stripe.com/5kAaEWf8t68GeKkdQQ Let us know if you have any trouble with the link.
  2. If you purchased a VPS right now the next available number is VPS96 and the IPv4 is 65.19.166.235. This IPv4 address is listed in UCEPROTECTL3 just like every other IPv4 our ISP can sell to us, and there is no way to remove it. This IPv4 is dedicated only to you for as long as you pay for the VPS. The IPv4 price is included in the price of the VPS. Yes, Hestia can be installed for you. Sure. Like Wolstech said we recently set up a Stripe account, but it hasn't been integrated into the VPS signup page yet. I created this payment link for you though. https://buy.stripe.com/5kAaEWf8t68GeKkdQQ It will charge $21.60 every 6 months. Like Wolstech said we require at least 6 months for all payments that require manual verification. We're not going to sit here and manually update the expiration date of 100 VPS every month. It's too much work. People get hacked all the time, and then bots send out spam emails from their account. Like Wolstech said, you just need to monitor the situation and shut it down quickly if it happens.
  3. If you want to signup for 6 months or more at a time we can give you a 10% discount. So the Mercury VPS is $21.60 for 6 months, or $43.20 for 12 months. Yes, you would have root SSH access, and we can install a free cPanel type control panel called Hestia. Actual cPanel is very expensive, but Hestia is an open-source free alternative. I checked one of your domains and it looks like it is registered with namesrs.com? Do you recognize that website? In order to host your domains, you'll need to find a way to change the NS records. Right now they're pointed at stablehost.com but you would need to change them to ns1.heliohost.org and ns2.heliohost.org and then we can take care of everything else. If you have an account on the website namesrs.com you should be able to login and change the NS records. As far as routing number and account number go, first of all, don't email them to us. Once we have decided which plan you want to go with, and for how long we will give you a link to pay. I just checked with our financial processor and it looks like we can accept payments through routing number and account number, but it may take up to 4 days to verify. If you wait for your debit card to arrive you can pay and it can be verified instantly.
  4. It looks like you have about 4 GB of data right now, so I would recommend either trying Morty or a Mercury VPS. Morty is shared hosting with Plesk control panel which starts at $1 per month and scales to your needs so if your website has very little traffic it will bill the minimum, but if you have a lot more traffic for a few days it will bill more for those days. The maximum storage for this plan is 7 GB so your 4 GB of data would fit. This plan doesn't come with any SSH access though. It would cost $21 up front to start a Morty account with 4 GB storage, and then you would get up to 6 months of credit depending on how much load your website caused each day and how much traffic you get. After that you can add another 6 months for $5. The billing for Morty can be a little confusing for people because it scales like that so maybe too much of a headache for you to think about. If your websites have a lot of traffic the $5 wouldn't last a full 6 months, for instance. Another option is the Mercury VPS plan which bills a constant $4 per month no matter how much traffic your websites get. It doesn't come with Plesk control panel though unless you pay an additional $15.50 per month for a total of $19.50 per month, but we can install a free control panel called Hestia, or you can just use SSH to install stuff from the command line. The Mercury plan comes with a dedicated 1 GB memory so we can see how well your 5 Wordpress sites perform. Then if they are too slow or the load is too high we can upgrade to a faster VPS easily. Either way, you'll be paying far less than $195 per year with either of the above options. Also we can help you get your websites transferred over if you're having trouble with it. Just let us know how we can help.
  5. Sounds like you've been through a lot. I'm glad you're still trying to keep your websites online, despite all the difficulties you've endured. I agree completely $195 per year for 5 websites seems like a lot. We offer free shared hosting, paid shared hosting, and cheap VPS service. I can say that Wordpress tends to cause quite a bit of load so we see people get suspended for high load all the time on our free hosting with just a single Wordpress site, so that's really not going to be an option for 5 Wordpress sites. So that leaves the paid shared hosting, or cheap VPS options. How much storage space do you need for these websites? How many megabytes of images and files do all 5 sites have combined?
  6. The requested modules have been installed. You can see the current list of installed modules for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py
  7. Sounds good. I marked this as solved. Let us know if you need help with anything else.
  8. Let us know if you run into any issues.
  9. One thing I noticed that can cause confusion for some people is you used the same email address for the Tommy account and the VPS. That means if you go to https://heliohost.org and login with your email address you'll get the Tommy account. If you use the username robertiii you'll get the VPS. If you use the username robertrpickettii you'll get the Tommy account. Hopefully that helps.
  10. It looks like you sent this email at 8:43pm, and the VPS finished building automatically and emailed you at 8:54pm. If you didn't receive the email about the VPS build finishing please check your spam box and promotion tab. If you still can't find the email or login to your dashboard let us know.
  11. Yes, we still have your VPS running, and everything looks good. It looks like you signed up for the VPS on 2024-04-17 with the 6 month billing, so it billed a second time on 2024-10-17, and you're paid in full until 2025-04-17 when it is scheduled to bill a third time. If the payment doesn't go through we will email you to let you know, and give you a link to renew if you want. PayPal doesn't really give us any details about which card you're using or which bank account is linked to your PayPal account, so we can't help with that, but the email address is the same gensal.com one you listed above. Maybe you can try logging in to the PayPal account to see what is going on with it. I have started your VPS rebuilding as requested, and you'll get an email in a bit when it is finished. Yes, you can host as many domains as you want on your VPS. The plan you have has 100 GB storage, so after the OS and web server software you will probably have about 90 GB of space for websites. You can use our nameservers if you want, which are ns1.heliohost.org and ns2.heliohost.org, but there is currently no way for you to edit records directly. You would need to email us each time you wanted to make a DNS change. We also support any external DNS, Cloudflare is a popular free choice, which would allow you to edit DNS yourself. Let us know how we can help, and welcome back.
  12. Some spammer was abusing it earlier so we shut it down temporarily. It should be working again now.
  13. Oh, I assumed 198.45.114.194 was the IPv4 for the domain host-57141772.bakop.com. I have added 74.50.48.21 as well now.
  14. Yes, like Wolstech already said, you should be able to do that with CGI. You can even use Ruby CGI if you prefer that language, but any scripting language should work.
  15. The old IPs have been removed and the new IP has been added. Does FTP to an external backup work now?
  16. Most binaries need to be able to access system libraries to run. I've never tested the rails binary personally, but it likely wouldn't work. You would probably have to statically compile it with all of the needed libraries inside the binary since it wouldn't be able to access /var/lib etc from inside the chroot.
  17. Same thing as the last time you asked this The main domain orcagroup.top isn't hosted by us and the mail isn't hosted by us either so it gets disabled, and when a main domain gets disabled it takes all the subdomains offline too regardless of whether they are hosted by us or hosting mail with us. The last time you asked about this I removed the main domain and just added the subdomain that is actually hosting mail with us so it wouldn't get disabled. Since you re-added the main domain which isn't hosted by us they all get disabled again.
  18. It looks like you forgot to update the port in /etc/systemd/system/sockets.target.wants/ssh.socket and then run systemctl daemon-reload before restarting SSH. SSH should now be running on port 212. Let us know if you need help with anything else.
  19. Rebooted.
  20. For anyone who searches and finds this, rather than being vexed you can cancel your own subscriptions by going to this page https://www.paypal.com/myaccount/autopay/ It is kind of hard to find that page on your own, so I understand. If you cancel this way you don't even have to talk to us, and we will keep your VPS on until you run out of prepaid time. When your VPS expires we will send you 1 email with a link to renew if you want, and if we don't hear back from your within 1 day we will power off your VPS and eventually delete it a month later without bothering you again. Contacting support isn't required if you're an extremely antisocial person, but we'd love to hear from you anyways. We are planning on adding the ability to cancel your own subscription and delete your own VPS through the dashboard on our own website, but since we're a small non-profit powered by donations and volunteers we don't have a massive full time workforce to implement all of these features quickly. If you're interested in helping us implement features like this, please let us know because we would love to have more volunteers. The ability to cancel your own VPS is one of the higher priority things we have on our todo list right now, so thanks for the feedback letting us know we have our priorities straight. We haven't added this feature yet, because we're understaffed and overworked, but it definitely could be worse. A lot of companies intentionally make it extremely difficult to cancel on purpose in the hopes that they will be able to continue billing you for something you don't need or want anyone or may not even realize you're still paying for it. For instance, I recently moved and I wanted to cancel my Spectrum internet. I called, and over the next 52 minutes had to talk to 4 different people, and was put on hold at least a dozen times, and just hassled relentlessly trying to convince me to keep paying them before they finally canceled it for me. That is a terrible way to do business, and we will definitely never do anything like that. Anyways, your subscription has been canceled, and you won't be billed again. Thanks for using our VPS service.
  21. Glad you got it working. Let us know if you need help with anything else.
  22. Here's your error on production App 3001142 output: Error: The application encountered the following error: Missing `secret_key_base` for 'production' environment, set this string with `bin/rails credentials:edit` (ArgumentError) Maybe this will help? https://stackoverflow.com/a/51467308
  23. If another family member or friend that uses the same computer or internet connection wants to make their own account just let us know in advance to avoid suspension.
  24. Thanks for letting us know the situation. Yes, it's fine for you and your wife to each have your own account. The accounts mespinoza00 and ingelance have been unsuspended.
  25. Is you email address supposed to have a dash - or not?
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