Jump to content

Krydos

Chief Executive Officer
  • Posts

    26430
  • Joined

  • Last visited

  • Days Won

    944

Everything posted by Krydos

  1. Same thing as the last time you asked this The main domain orcagroup.top isn't hosted by us and the mail isn't hosted by us either so it gets disabled, and when a main domain gets disabled it takes all the subdomains offline too regardless of whether they are hosted by us or hosting mail with us. The last time you asked about this I removed the main domain and just added the subdomain that is actually hosting mail with us so it wouldn't get disabled. Since you re-added the main domain which isn't hosted by us they all get disabled again.
  2. It looks like you forgot to update the port in /etc/systemd/system/sockets.target.wants/ssh.socket and then run systemctl daemon-reload before restarting SSH. SSH should now be running on port 212. Let us know if you need help with anything else.
  3. Rebooted.
  4. For anyone who searches and finds this, rather than being vexed you can cancel your own subscriptions by going to this page https://www.paypal.com/myaccount/autopay/ It is kind of hard to find that page on your own, so I understand. If you cancel this way you don't even have to talk to us, and we will keep your VPS on until you run out of prepaid time. When your VPS expires we will send you 1 email with a link to renew if you want, and if we don't hear back from your within 1 day we will power off your VPS and eventually delete it a month later without bothering you again. Contacting support isn't required if you're an extremely antisocial person, but we'd love to hear from you anyways. We are planning on adding the ability to cancel your own subscription and delete your own VPS through the dashboard on our own website, but since we're a small non-profit powered by donations and volunteers we don't have a massive full time workforce to implement all of these features quickly. If you're interested in helping us implement features like this, please let us know because we would love to have more volunteers. The ability to cancel your own VPS is one of the higher priority things we have on our todo list right now, so thanks for the feedback letting us know we have our priorities straight. We haven't added this feature yet, because we're understaffed and overworked, but it definitely could be worse. A lot of companies intentionally make it extremely difficult to cancel on purpose in the hopes that they will be able to continue billing you for something you don't need or want anyone or may not even realize you're still paying for it. For instance, I recently moved and I wanted to cancel my Spectrum internet. I called, and over the next 52 minutes had to talk to 4 different people, and was put on hold at least a dozen times, and just hassled relentlessly trying to convince me to keep paying them before they finally canceled it for me. That is a terrible way to do business, and we will definitely never do anything like that. Anyways, your subscription has been canceled, and you won't be billed again. Thanks for using our VPS service.
  5. Glad you got it working. Let us know if you need help with anything else.
  6. Here's your error on production App 3001142 output: Error: The application encountered the following error: Missing `secret_key_base` for 'production' environment, set this string with `bin/rails credentials:edit` (ArgumentError) Maybe this will help? https://stackoverflow.com/a/51467308
  7. If another family member or friend that uses the same computer or internet connection wants to make their own account just let us know in advance to avoid suspension.
  8. Thanks for letting us know the situation. Yes, it's fine for you and your wife to each have your own account. The accounts mespinoza00 and ingelance have been unsuspended.
  9. Is you email address supposed to have a dash - or not?
  10. It says your last login is today, so the way you logged in was correct.
  11. All of the posts for Bartek2004 have been merged into the account tata2676, the Bartek2004 account has been removed, and your email address for both the hosting account and the forum account have a . in them now.
  12. 504 or 502 errors can currently last 1 minute to 30 minutes on Johnny. We have reduced the free signups to help get the server less crowded. 504 or 502 errors can currently last 1 minute to 13 minutes on Tommy. We are hoping that more Tommy people will move to Morty to make this server less crowded, but it's kind of hard to close signups and tell people they can't donate to us. 504 or 502 errors have never happened on Morty yet, but if the server gets as crowded as Johnny or Tommy it can happen too. 504 or 502 errors never happen on a VPS unless you own like 1000 domains yourself. You can move yourself to Morty with this link https://heliohost.org/dashboard/move/?move=morty-prepay You can signup for a VPS with this link https://heliohost.org/vps/
  13. For anyone who searches and has the same issue, the problem was the plugin was passing the scope via the URL like this ...&scope=userinfo.profile+... and mod_security was blocking it because it contained the string .profile. The solution is either to disable that mod_security rule on the domain, or change the plugin so it doesn't pass that particular scope variable via the URL.
  14. Since Trump took office we're not allowed to use diplomacy anymore, so I installed deport-children 0.0.1 instead. Good luck! Here's the list of currently installed Python 3.12 modules on Johnny https://krydos2.heliohost.org/pyinfo/info3.12.py
  15. I just posted in the staff channel that maybe I should leave the "thank you gift" task to another volunteer. Haha.
  16. Yeah, sorry about that. Haha.
  17. No, we don't have any servers old enough to run that anymore. We have discussed setting up a server specifically for running ancient software like PHP 4 and FrontPage, but there isn't very much demand for it.
  18. I transferred your $10 Morty payment to a Mars VPS, so you'll get an email on 2025-03-27 asking you if you'd like to set up a subscription to keep the VPS active. You should have just received an email with the IPv4, IPv6, and other information in it. I moved your Morty account back to Tommy, and you should get an email in a bit when it's done. Since you want to keep both your VPS and your Tommy account they have to have unique usernames, so your VPS username is spforsomvps, and your Tommy username is spforsom. Since they both use the same email address if you try to login at https://heliohost.org with your email address it will default to the Tommy account. If you want to login to the VPS use the username spforsomvps instead of your email address. Let us know if you'd like to have a free control panel installed on your VPS. As it is now it's just a blank OS with nothing preinstalled, not even Apache or Nginx, or MySQL, etc.
  19. See https://helionet.org/index/topic/63426-krydos-need-to-change-morty-to-vps/
  20. Thanks for the donation! I have reset your account. Click the link in the email I just sent you to take the next step.
  21. Sounds good. Thanks again for the donation. I'm guessing you are VPS114, and it was set up by thefgfseagle?
  22. Yeah, donating to our normal PayPal account on our website is fine too. We intentionally set up a Stripe account for the fundraiser because we have heard from a lot of people that they can't use PayPal for one reason or another. We're hoping that by offering Stripe payment in addition to PayPal payments we can allow a larger number of people to be able to donate.
  23. Yes, you can donate for the new Stevie server whenever. The fundraiser started roughly 24 hours ago.
  24. Here is our guide for extracting the backup https://wiki.helionet.org/Account_Backups
  25. I have increased your storage space to 3000 MB. Thanks for the donation! However you feel most comfortable donating is fine with us, as long as the money makes it to us. We've always used GoFundMe for our past fundraisers which is definitely a more well-known name, and people probably trust them more than some unknown DonorBox. The problem is we always love to give thank you gifts in exchange for donations. We find people are far more likely to donate to a fundraiser if they get something in exchange, such as a storage space increase, or early access to a new server. GoFundMe suspended our last fundraiser because we said we would give extra storage space or Morty access to donors. We had already raised about $1800 when they suspended it and were threatening to return the money to all of our donors and ban us. It was very scary to think that all the hard work we had done raising the money would have been wasted. We removed all mentions of thank you gifts from our fundraiser, and appealed the decision and they were nice enough to allow us to keep the money, but it was still a very bad situation. We vowed to never use GoFundMe again because of their "No thank you gifts" policy. We contacted DonorBox prior to setting up this fundraiser to make absolutely sure that thank you gifts were allowed. Now that we've gone through the whole process we're really happy with DonorBox because it is so much better than GoFundMe in every way. DonorBox never actually has any of your credit card info other than the last 4 digits, and neither do we. We created a Stripe account to do the card processing for us. Stripe is a pretty well known and trustworthy company even if you've never heard of DonorBox. Anyways, thanks again for the donation!
×
×
  • Create New...