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Everything posted by Krydos
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You can renew it yourself. Log in to Plesk and go to Websites & Domains > SSL/TLS Certificates > Reissue Certificate > Install > Check everything except wildcard > Get it free. But you probably don't need to do any of that because this is what Plesk says So your certificate has over 2 months left on it, and it should renew on its own when it gets to about October 23rd or so.
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It uses the same login as the shared hosting. Your Plesk account uses your Hotmail address so if you login with that you will get the shared hosting dashboard. Your VPS uses the Gmail address so if you login with that you will get your VPS dashboard. https://heliohost.org/login/
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Updated. You will now get your invitation email to your yahoo address when it's your turn to create a new account.
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Is email support down or does it just take some time?
Krydos replied to c2itnow's topic in Customer Service
I was considering that, but I ended up editing my mail to forum bot to scan the spam box in addition to the inbox and if a message gets sent to spam I get a notification instantly and I can go manually mark it as not spam. I think this is a better compromise than having a ton of spam posted on our forum. Do you think I should send an auto-reply to people who end up in spam letting them know that Gmail flagged their email as spam and it will be manually reviewed soon? -
Creating a filter like that is a good idea, and hopefully it helps people get our emails.
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Inactivity monitoring is partially implemented. We are tracking logins, and it's updating the database, but we haven't actually started moving any accounts to the inactive state yet. We will make a news post at least a week in advance of the first account getting taken offline due to inactivity. The main reason we enforce activity is to prevent overcrowding due to unused accounts, but we aren't any where near overcrowded yet so it's not a top priority when there are so many other things that need to be taken care of. During fundraisers we frequently give out 1 month of inactivity immunity for each $5 that you donate. We can allow you to do that now if you want to. Also if you haven't heard about it we are planning on releasing a new server named Morty with Plesk eventually that won't have any inactivity suspensions at all. The amount you pay each month will scale based on how much load you cause, and as long as your account has a balance you won't need to log in at all. The other thing you can consider, but it might be a bit of overkill for you, is VPS have no inactivity monitoring either. For $4 per month you get root access and don't have to login ever if you don't want to. As long as the payment goes through it stays active.
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You can read my responses here and here
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Yes, to elaborate a bit further, editing the DNS records wouldn't stop your account from sending emails like Wolstech already said, and your account would still get suspended for sending too many emails if a spammer got a hold of your account. Turning off the mail system entirely like OP is the best way to stop mail if you don't need it.
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Is email support down or does it just take some time?
Krydos replied to c2itnow's topic in Customer Service
Nope, the bot hasn't gotten stuck in like 6 months. We use Gmail to handle our support@heliohost.org email address and pretty much everything anyone sends to us gets flagged as spam, and then I have to remember to go in there and flag it as good content. Maybe I should try to disable the spam box entirely or something, Gmail is so annoying. I should also mention that if you email us you should receive a confirmation email within seconds letting you know that it worked. If you don't get a confirmation at all it means it went to spam. -
[Solved] can't access my postgresql database
Krydos replied to pyepezc's topic in Escalated Requests
Remote access enabled. -
We no longer offer .heliohost.org subdomains because Facebook and some other internet companies are too dumb to differentiate between paypalphishing.heliohost.org and heliohost.org so our main domain got banned from a lot of places. We managed to get it all cleaned up and then we bought heliohost.us to prevent that from happening to our main domain again. I created 900m.heliohost.us for you and pointed it at the 900m directory.
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I have added you to the waitlist. You can see your position in line by typing your email address into this page https://heliohost.org/eta/ Right now we have temporarily paused invites because there are some issues that need to be fixed, but we hope to start sending invites soon. Once new account creation is well tested we will be able to send a lot more invites per day.
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Mail has been disabled on your domains. This is a great idea if you never need to send any emails because it will prevent spammers from using your account too if they somehow manage to get access.
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Yes, go ahead and do that, and then let us know when the new address is in place and we can copy it into the database for your hosting account too. That way when your turn arrives your invite will go to the new address.
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Yeah, I'm not very fond of Yahoo mail either, but we haven't had any reports of them deleting our emails. You're currently #133 to receive your invite and it will be sent to your yahoo.com address. We'll keep testing Gmail and when it starts working again we'll let you know so you can switch back to it. What we did is we have access to a google workspace account and we contacted support via logging in at admin.google.com. If any users report any other way to contact Gmail support we'll update everyone how it was done.
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Your invitation email was originally send on August 8th. I have resent it just now. Let us know if you still haven't received it.
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We've had a lot of reports from users with Gmail addresses that our invitation emails aren't being delivered to them. If you're interested in getting moved to Plesk or creating a new account you have two options: 1) Contact Gmail support and ask them to deliver emails from heliohost.org domains to your inbox. 2) Use literally any other email address other than Gmail. We've contacted Gmail support ourselves regarding this issue and they helped us fix a few issues that might be causing problems, but we haven't seen any actual progress yet and our emails are still being deleted rather than delivered. If we send our invitation email to your Gmail address and they delete it instead of letting you see it we will just pass over you and invite the next person in line. If you want to change your contact email address please let us know so we can get an email address on file that actually works. We plan on starting to send out invites again soon so it would be great to have people actually receive the invites.
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Maybe someday, but not anytime soon. Is there any particular reason why you need this?
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Need IPs opened for Google Data Studio connection
Krydos replied to bee1's topic in Technology and the Internet
Oh, weird. Here are your tables on cPanel: postgres=# \c bee1_sensor_data You are now connected to database "bee1_sensor_data" as user "postgres". bee1_sensor_data=# \dt+ List of relations Schema | Name | Type | Owner | Size | Description --------+----------------+-------+------------------+-------+------------- public | bee_data_table | table | bee1_sensor_data | 12 MB | public | beekeepers | table | bee1_sensor_data | 40 kB | (2 rows) And here are your tables on Plesk: postgres=# \c bee1_sensor_data You are now connected to database "bee1_sensor_data" as user "postgres". bee1_sensor_data=# \dt+ List of relations Schema | Name | Type | Owner | Persistence | Size | Des cription --------+------------+-------+------------------+-------------+------------+---- --------- public | beekeepers | table | bee1_sensor_user | permanent | 8192 bytes | public | data | table | bee1_sensor_user | permanent | 11 MB | (2 rows) For some reason the table seems to have been renamed from "bee_data_table" to just "data", but they both seem to have a similar amount of data in them 11 MB and 12 MB. I have no idea why a table would get renamed. Can you insert into data? You probably have permissions to rename the table back to what it was now if you need to. -
Your 36 domains have been deleted, and the domain https://mipaso.tk/ has been added. Let us know if you need help with anything else.
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Need IPs opened for Google Data Studio connection
Krydos replied to bee1's topic in Technology and the Internet
We've discovered that the transfer script doesn't transfer permissions correctly for postgresql databases. The data is there, but you can't see it until I fix the permissions. Can you insert data now? -
[Solved] install request, django and web admin (cpanel?)
Krydos replied to tschmidt's topic in Escalated Requests
Each VPS also comes with a free domain that you can use if you want that is listed in the welcome email. Yours is vps57.heliohost.us. If you don't want to use it for anything you don't have to though and you can just ignore it. I have installed Hestia control panel for you. I emailed the url and credentials to log in to you. The domain rf5.co has been added to ns1.heliohost.org and ns2.heliohost.org and the correct A record has been created. If you need any changes to your DNS just let us know. There is no way for you to edit yourself at this time, but that's a feature we hope to add some day. We actually changed that recently. The welcome email comes from support@heliohost.org now so if they reply to that email it goes to the forum anyways. Django isn't installed on Plesk yet, but it will be before much longer. I did install Python 3.10, Python 3.6, and Python 2.7 though so shared hosting users can do Python cgi and bots and whatnot already. Flask and Django will come soon. There is only one VPS customer that insisted on using cPanel despite my best arguments that he should use literally anything else. Everyone else that has asked about it I have convinced to use something else. It may not be much, but I'll do everything in my power to hasten cPanel's demise until they go out of business. Welcome to HelioHost! I added your domain to Hestia, installed SSL, installed Django, and set up a sample Django app on your domain. You can see it running at https://rf5.co/ Your SSH username is tschmidt like you chose during signup, but your Hestia has 2 usernames. The system administrator username is admin, and I created a Hestia user for you as well. The Hestia user and the SSH user can't be the same so I named the Hestia user tony. If you need to run some SSH commands such as installing something log in to SSH as tschmidt. If you need to edit the files on your domain you can do so through Hestia control panel as tony. I know it's a little confusing with all the different usernames. Django is running on port 8000 currently in a screen. To stop Django log in to SSH as tschmidt, run "sudo su" command which will ask your for your password that you picked during signup on our website. Then once you're root you can run the command "screen -Dr django" to access the running Django app, and hit Ctrl-C to stop it. Let us know if you have any problems with any of this. For the Hestia login I have emailed you your starting password which you can use to login to Hestia at the url https://vps57.heliohost.us:8083/ I recommend changing the default password because email isn't very secure. Let us know if you have any questions about anything or if you need help with anything. -
Hestia has been installed, and the credentials to login have been emailed to you.
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Plesk is an additional $11 per month on top of the current price of your VPS. Like Wolstech already said most of our users prefer to go with the free Hestia CP which we can install for you. If you're alright with paying $16 per month for your VPS we can install Plesk for you. Also keep in mind that a VPS must be in a brand new clean state in order to install any control panel. So if you've already installed anything we would need to wipe the VPS, reinstall the OS, and then install the control panel. You get 1 free rebuild per month so reinstalling the OS wouldn't cost you, but you'd need to make a backup of anything you have on the VPS because it will all be deleted. Since the VPS aren't managed by us I don't think the non-profit discount would apply to them, nor am I going to ask. We might be able to get a reseller discount though. That might be worth looking in to if enough people want to use Plesk on their VPS.