Krydos

Your account is showing up as clean now. Thank you for taking care of this.

Your account is showing up as clean now. Thank you for taking care of this.

The new domain is actually http://gprra.cz.cc/ and it is working fine for me. Please clear your cache.

You should be able to create addon and parked domains on your stevie account now, but you won't be able to use a domain that is already associated with another account. Are you able to log into your Johnny account? If so use the link that Shinryuu posted to delete the Johnny account. If the password reset email on your Johnny still won't work let us know and we can manually reset the password.

Why not? If it's because it was registered under someone else's email address why don't you ask them to help you reset the password and/or delete the account?

This link http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=elbaz.me&rec=NS will say ns1.heliohost.org and ns2.heliohost.org when it is changed. It may take up to 24 hours to show up though. If you're having trouble getting it set you might have to contact your registrar for help.

Try creating your parked domain now. Let us know if you'e still having any issues.

There is no account with that username or domain in the system. When an account is successfully created you get two emails. The first says that you signed up and the second says that your account has been created. Sometimes there is a problem creating the account in which case you would usually get an email saying that there was a problem creating your account and possibly an error message to explain why. Anyways, feel free to try creating your account again http://www.heliohost.org/home/signup

You need to change it to something temporary such as rx14.heliohost.org first and once that change has gone through then you can change it to rx14.co.uk

/home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/b054a7ad27a73131e5d914ace6e7f975.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/246aae6708b7e04fc19053736e7929f4.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/a6c575bbc7fe5ef844d9d96059d6a6fb.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/9ebc6e2951385fc633d8ed624008c427.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/7ab6f1b5ca4227f2c9ae3631883a1864.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/cfa22c096745e2d78fd1054a38320b2f.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/f0b19d5964582251dbe9e7c9bfa8698e.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/incs.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/22ce3f5fa5fe28657a4034e150622aa4.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/d7a891568426e7ff9bd810b86db57cb9.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/17efcaf5d75a6e8068051bcf4ec0fd83.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/4116445b9d434b062ba79330b3ba43b3.php /home1/monyooow/public_html/clueslearning.net/wp-content/themes/newoffer/cache/1cae8feb0ef500eb04eaf027153175a4.php

Try adding your parked/addon domains now. Let us know if you're still having any issues.

Please clear your cache.

You can register using this link http://www.heliohost.org/home/signup Keep in mind that each person is allowed one account. It can take up to 48 hours for an account to be fully deleted once it's queued for deletion so you probably just need to be patient.

That's kind of odd. Does it work now?

Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Try adding your parked domain now. Let us know if you're still having any issues.

The other thing to mention is that probably 90% of the "malware" that we've found since we began scanning user files a week or so ago has been the exact thing described above, hidden back doors in themes that would give hackers free reign to change files or gain control of the account. When we find a known back door like that the account is suspended to protect the data from attackers and it notifies the account owner that something is wrong. Then we give the account owner 24 hours to get their account fixed on their own, and if they fail to get it fixed themselves we even delete those back door access for hackers to get in for the (possibly) clueless account owner. It can be slightly annoying for an account to suddenly get suspended like that, but hopefully it will help reduce the number of hacked accounts and lost data since if an account is suspended it locks out the hackers as well as everyone else, and then when the owner is ready to clean things up they can do so. It might actually be useful to monitor that database and if we see one of our IPs get hacked we can suspend those accounts too until the owner can take are of it. Interesting find anyways.

There is no account with that domain.

Your account has been created successfully. Unless you used different data the second time it must have just been a fluke the first time that it failed.

You used up the entire 24 hour period to take care of this yourself so the infected files have already been removed. To prevent your account from being suspended again you can make sure your files are all clean before uploading them.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Try deleting or renaming your .htaccess file for that subdomain to see if that fixes the 500 error.