Krydos

Your site is loading fine for me. Maybe you need to clear your browser cache? FTP is working fine for me too. In fact I can see that you have two FTP connections currently open...

Yeah, it's working fine for me too. Based on the IP address in the screenshots his website is on Stevie. @princer134, are those screenshots all taken from the same computer indicating that the issue comes and goes, or are they from different users indicating that some users can always connect and some cannot?

I've never used tuberculosis ... err ... thunderbird before, but maybe it's having an issue with Stevie's self-signed ssl certificate. Have you tried connecting without ssl to mail.yourdomain.extension? Most mail clients just pop up a warning message the first time you try to connect to a self-signed ssl certificate and once you approve it it works forever, but maybe "TB" doesn't work that way.

Don't know what else to tell you then. Djbob (one of the administrators) has a trip planned to perform a hardware upgrade that should help reduce the load the next time he's in the same state as the servers. Some days on Johnny are better than others. It all just depends on how much load everyone is causing.

You know you're only allowed to have one account unless you request permission to have one account on Stevie and one account on Johnny and have a good reason for needing them both, right? I don't see any requests in your post history... This downtime was caused by a malicious user named Eduardoh, and a perl script that he wrote to try to crash the server. You can thank him yourself.

Fixed.

I was waiting for your to answer Shinryuu's questions, but since you were taking so long to get back with the info I decided to check your account status. That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.

Your account was suspended for the following reason: Malware. 1 file(s). HTML.Iframe-63 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

You tried logging in with the wrong password so many times that the system locked you out for several weeks. I have reset the brute force protection on your account, but it won't matter if you continue using the wrong password to log in over and over. A common cause of wrong password login attempts is saving your password into an FTP client, and then changing your password but not updating the saved password. A lot of the popular FTP clients just keep trying to log in over and over even though it isn't working and you can get locked out like this fairly quickly. Let us know if you're still unable to log in.

Basically the Johnny server is our more experimental server. That's why there are the all the warnings on the creation page. And we also put the server uptime right there too, which Stevie is currently 99.93% uptime, and Johnny is 89% uptime. Before we had Johnny available Stevie was just as unstable as Johnny is now, but by buying another server we can have one fast server that focuses on uptime and stability and another server that focuses on offering all available services no matter the consequences. It should also be noted that users on Stevie have a much higher chance of being suspended because if one account is hogging all the resources it slows everything down for everyone else. On Johnny you're allowed a lot more leniency and only the most severe cases get suspended. If you decide you want to move to Stevie here are the instructions. http://wiki.helionet.org/Moving_your_account

It might be related to http://www.helionet.org/index/topic/14446-solved-stevie-mail-server-down/ Is it working now?

Alright, is it working for everyone now?

CPanel loads slowly when the server is experiencing high load. Johnny has had high load on and off all day so that definitely explains that.

It's loading as fast as ever for me, and there hasn't been any high load on Stevie today. Could you post a traceroute to the server to rule out network latency?

It might be a good idea to send an email to the user when an account is deleted I think. It seems most people who queue their account for deletion would like to know once it's deleted. We'll have to look into that.

Your old account probably hasn't been deleted yet. The 48 hours is just an upper end estimate of how long it could take. Since everything is fully automated and based on keeping the load balanced it's hard to predict when something will occur exactly, but I'd say that probably 95% of accounts will be deleted within 48 hours, 75% are deleted within 24 hours, 50% are deleted within 12 hours, etc. Obviously, if a server is experiencing high load then it will only take longer for an account to be created/deleted. What is the username you're trying to delete/recreate?

Since you prefaced your questions with this condition I figured you wanted someone to respond who knows what they are talking about. I'll be the first to admit that I have no clue what I'm talking about so I abstained from commenting. No clue. Don't know the answer to that either. Beats me. Probably guardmed.heliohost.org/appname, but that's just a guess. Ah yes, now I qualify! How about this: If you can create me a .war file of your servlet and upload it to /home/guardmed I can play around with it and see if I can get it to work. No promises though, because I've never done any of this stuff either. Just let me know once it's uploaded.

Is your emulator trying to connect to MySQL? If so you should read http://wiki.helionet.org/MySQL_Databases#Connecting_Remotely

Your account was suspended for inactivity, because the last time you logged in was November 20th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

It sounds like you're running asp of some sort perhaps? Most dll's you can just upload yourself. For instance I have an asp page that connects to mysql so I put MySql.Data.dll into the bin directory. Most of the junk in the public_html folder is just frontpage spam anyways, and next to no one needs it or uses it. It shouldn't cause a .dll missing error unless you originally uploaded the the .dll and then after you recreated the public_html folder you didn't upload it again.

That ip isn't blocked. Neither is this one.

I'm sure it does not.

Even if a Heliohost staff member helps you to reset your account the only way to do it is to delete your current account before you can create a new one. There is no other way to "reset" an account other than deleting and recreating. Furthermore, we can't manually delete your account until we verify that you are actually the owner of the account. Verification is required to prevent random people from claiming that they own an account and having us delete it. So, by the time a staff member sends an email to the address that created the account, and you respond verifying that you are the owner of the account and you do indeed want to delete and remake the account it will take way longer than just using the automatic account deletion script http://www.heliohost.org/home/support/scripts/delete Then after all of that a staff member isn't going to be able to create your account for you anyways. You will always need to create your own account, and there isn't anything that can be done about that. The worst part is it's been 7.5 hours since you created your four topics requesting an account reset, but if you had just started the deletion/recreation process yourself instead of asking on the forums your old account would probably already have been deleted, and you could have created a new account today before Stevie signups had closed for the day. Instead you'll have to wait until at least midnight PST tomorrow to create your new account, assuming you get your current account queued for deletion sometime today.

Try creating your addon domain now. Let us know if you're still having problems adding that domain.

To host your site with us the easiest way is to log into the registrar that you bought that domain from and set the nameservers to ns1.heliohost.org and ns2.heliohost.org Then when you go to that domain you will see the files that you put on your Heliohost account.