Krydos

That's the message you get if you try to activate an account that is already active.

Your account was suspended for inactivity, because the last time you logged in was November 28th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Here's a hint: /home1/wwb/public_html/downloads/schoolit/SchooLIT_ALL.rar You have about two hours left to get that file cleaned or removed or your account will be resuspended.

Your account was created less than an hour ago. Log in at http://heliohost.org/ if you want to, and wait another 23 hours or so for your site be viewable through a browser.

Just edit your post then.

Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.5146727 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

No problem. Why? Most of the benefit of having a forum for customer service is that future users can search for similar issues and find a resolution without even needing to make their own post. Deleting this thread would make the effort I put into creating my above post wasted.

I pinned this topic since it contains information that most users of Heliohost service will find useful. Thanks for keeping it up to date.

Your account is showing up as clean now. Thank you for taking care of this.

Your account was suspended for the following reason: Malware. 1 file(s). Win.Hacktool.Crack.Win7 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

For some reason you've got a Johnny IP set as your A record on that domain which isn't going to work because your account is on Stevie. You can see your current A record with this link http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=izelnakri.com+&rec=A To find your account's shared IP address you just need to log in http://heliohost.org/ Then along the left side of the screen there is a box labeled stats. Click "expand stats" if you haven't already, and locate the header "shared IP address". The number next to that is what you need to use for your A record which your account is set by default to use unless you change it. You can use this link http://stevie.heliohost.org:2082/frontend/x3/zoneedit/advanced.html to delete the invalid records, and make sure all of your A records (except for localhost) have the IP address that matches what you found as your shared IP address, and localhost will be 127.0.0.1 Let us know if you're having trouble getting the IP addresses straightened out.

Your domain, and your cPanel are working fine. If you can be any more descriptive of what happens when you try to view your domain, or log in we could probably be more helpful.

You had four instances of index.php and one of shoutbox.php running for the past three hours or so.

This account was suspended for being involved in illegal activity. There are no second chances for this type of suspension, nor can you recover any data. It may not have been you specifically that was involved in the illegal activity, but you are responsible for everything your account does.

It looks like your domain change went through ok, but for some reason cPanel never created the relevant nameserver data that it should have. I went ahead and had it create the data again, and everything looks good now. Your domain should start working within 24 hours. Let us know if you're still having issues hosting the nafti.ir domain.

Ok, it looks like you tried to change your domain to "http://www.mandytw.com" Can you try using http://www.heliohost.org/home/support/scripts/domain again and this time type "mandytw.com" as your domain. Cpanel automatically creates a CNAME record for www. and http:// isn't actually part of your domain name; it's just the protocol. Let us know if you're still having issues changing your main domain.

That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.

Sure. We don't create the account for you. The point of asking for permission first is so that we have a record of you being allowed to have two accounts so they won't get suspended. You can delete it yourself if you want to http://www.heliohost.org/home/support/scripts/delete

I think the common misconception is that unsuspension is an instant thing that is either on or off like a light switch. In reality it's a script that goes through all aspects of an account, such as, MySQL access, PostgreSQL access, rewriting .htaccess for each domain, cPanel password, all created FTP account passwords, each mail account, etc allowing or removing access. If the server has high load at the time it prioritizes what is most important to do which is usually serve active pages, and less important processes get paused or move really slowly until the load decreases. Anyways, long story short it can take a while to unsuspend depending on the account and the load at the time.

I don't know if this will help, but I've always used MySqlConnection() instead of SqlConnection() to connect to MySql databases through VB/C#.

Your account is showing up as clean now. Thank you for taking care of this. If you want to change your username you will need to backup all of your data, then delete your account http://www.heliohost.org/home/support/scripts/delete Once your account is fully deleted you can then create a new account http://www.heliohost.org/home/signup with the username you wish to use and restore your backed up data.

I made it work because I have more access as an administrator than a regular user does. I'm considering setting up an automated way for Johnny accounts with java enabled to deploy their own .war files, but for now users can just drop their .war in their home directory like /home/username/Project.war and I can deploy it for them.

You can create as many ftp accounts as you wish, but the username of them all will all be of the form "username@main.domain" except for your main default ftp account which will have the same username as you log into cPanel with. The host that you connect with can be ftp.addondomain and it should work fine though. I'm guessing that the brute force and the failure to log in was because you weren't using the correct username. I also checked the brute force protection and I don't see anything listed for your account or for your IP address. It generally clears on it's own pretty quickly unless you go nuts on the incorrect login attempts. I just tested a ftp account on an addon domain and it worked just fine for me. The ftp root was the addon domain, and I couldn't navigate back to the public_html directory below it as expected. Let us know if you're still having problems logging in or connecting with ftp.

Your account doesn't seem to be suspended at all; not even partially. The only problem I see is your main domain hasn't been purchased yet from a registrar. Keep in mind that you don't have to have a functioning domain to log into your account because you can log in at http://heliohost.org/ It looks like the last time you actually logged in was November 12th, and your account was reactivated on December 29th. Let us know if you're still having trouble logging into your account.

"mandytw" isn't a valid domain. Do you mean mandytw.heliohost.org, mandytw.tk, mandytw.cu.cc, mandytw.com, or what?