Krydos

The pending suspension for the account nathanielcaimoso has been canceled.

That's probably what happened. It's interesting that no one is showing this IP as a VPN, but it seems like it definitely has a VPN running on it.

The IP that got your account flagged is not a VPN, but a T-Mobile phone line from the US. Do you know anything about this?

Generally we require people to request forum account deletion by logging in to the forum account you want deleted and making a post like "delete this forum account, please". The reason for this is so people can't just request deletion of random other people's forum accounts. For instance, Krydos says, "Delete my extra MoneyBroz forum account that I no longer have access to." Why don't you have access to that forum account anymore? Have you tried resetting the password?

Thanks for getting back to us. Your account has been unsuspended.

Did you request DKIM, SPF, and DMARC to be set up on your domain? https://wiki.helionet.org/Mail_Delivery_Problems

The 965 MB .csv file has been deleted. If you're having trouble staying under the 1000 MB limit don't forget that you can upgrade your storage at https://heliohost.org/dashboard/storage/

I have credited your account with $6.00 and started moving you back to Morty. Thanks for increasing your Morty balance.

I found this large .zip filein the littlebosses.co.ke directory -rw-r--r--. 1 hostmysiteplease psacln 259M Jul 5 23:49 this.zip removing that was enough to barely get you under the 3000 MB limit. Can you login now?

Sure.

Your Helionet username has been changed to match your Plesk hosting account.

That account was created on cPanel. We haven't used cPanel for years. There is no way to even restore it because it requires a cPanel server to restore it. Why didn't you move your account to Plesk when we emailed you about it on 2023-02-05?

What happened to the email address?

I found a 965 MB .csv file -rw-r--r--. 1 milosvtsl psacln 965M Sep 1 18:55 plastenik.csv Would you like me to delete that for you?

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Did you ever get a backup made? Are you ready to have Hestia installed?

Your main domain has been changed to janisv03.heliohost.us, and it should start working in about 70-80 minutes. Let us know if you are able to access your site from China after that.

You have to be a staff member to use a heliohost.org subdomain, by the way. helioho.st and heliohost.us are the free subdomains available to users.

I've never heard of the great firewall of China blocking certain subdomains like janisv03.helioho.st. I've always thought they blocked IPs. The three domains I linked are on Morty, Tommy, and Johnny, and since you say they all work it seems you can have an account on any plan and it should work in China. Do you want to try changing your main domain to janisv03.heliohost.us to see if that works?

Here is your storage space usage: Backups 0 MB Emails 37.18 MB Files 2808.50 MB Trash 0 MB Logs 12.82 MB PSQL 0 MB MySQL 337.61 MB Total 3196.11 MB And here is a closer look at the Files category: 1.2G /home/hostmysiteplease.helioho.st/httpdocs 12K /home/hostmysiteplease.helioho.st/harlemtechnologies.com 263M /home/hostmysiteplease.helioho.st/conarim.com 225M /home/hostmysiteplease.helioho.st/dhamira.co.ke 87M /home/hostmysiteplease.helioho.st/waa.co.ke 12K /home/hostmysiteplease.helioho.st/nilijua.xyz 24K /home/hostmysiteplease.helioho.st/private 12K /home/hostmysiteplease.helioho.st/.composer 109M /home/hostmysiteplease.helioho.st/yourcompanysolutions.online 8.0K /home/hostmysiteplease.helioho.st/mwenendo.xyz 268M /home/hostmysiteplease.helioho.st/mvuke.cloud 4.0K /home/hostmysiteplease.helioho.st/node 0 /home/hostmysiteplease.helioho.st/wordpress-backups 0 /home/hostmysiteplease.helioho.st/.wp-cli 668M /home/hostmysiteplease.helioho.st/littlebosses.co.ke 8.0K /home/hostmysiteplease.helioho.st/.ssh I'm not seeing anything obvious to delete. Let us know what should be removed, or you can increase your storage space some more at https://heliohost.org/dashboard/storage/

Can you access any of these domains? https://krydos1.heliohost.org/ https://krydos2.heliohost.org/ https://krydos3.heliohost.org/

Remote access enabled: host=65.19.154.90 port=5432 user=irinafikh_admin dbname=irinafikh_multigui password=<set in Plesk>

Once again the username annonymous1 was reserved for the email address with a dot . so no one else can steal the username from you. Since the reset went to the email address without a dot the system wouldn't let you use the same username. (Gmail is so annoying.) I have changed the reservation for the username annonymous1 so the email address without the dot can use it again. Try clicking the reset link email again now. Sorry for the inconvenience on this stupid email address not matching.

I rebooted your VPS and it looks like SSH is working again. Let us know if you're still unable to login.

It looks like you never clicked the invite link to recreate your account, so I sent a new link. Let us know if you're having trouble recreating your account.