Krydos

According to your username it looks like you're on the Johnny server. I checked MariaDB and saw Uptime: 2 hours 57 min 6 sec Which means that MariaDB on Johnny restarted about 3 hours ago, and you sent this email right around 3 hours ago too. When MariaDB is restarting you won't be able to login. The best option is to make sure you have your towel, and DON'T PANIC, and then try logging in again in a bit when the MariaDB restart has finished. On Johnny MariaDB has a tendency to restart daily around this same time. On Morty and Tommy MariaDB can run for several weeks or a month without restarting. If you'd like better MariaDB uptime you can upgrade your account at https://heliohost.org/dashboard/move/ Obviously upgrading isn't required if you're happy with the free plan. We have one user who has been using our free plan since 2007 without upgrading or ever donating a cent and that's perfectly fine with us, but when people complain about errors or downtime upgrading is a possible solution that you may not be aware of yet. Let us know if you need help with anything else.

In PostgreSQL you can't have a database username that is the same as a database name. Can you double check that this is the correct database username?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I could try creating a PostgreSQL database for you if you let me know a database name. MariaDB is also available, and is the recommended database type to use as long as there isn't a specific feature of PostgreSQL, such as PostGIS, that you need.

Sorry for the delay responding to this email, because Google decided to put it in spam. It looks like this has already been solved at https://helionet.org/index/topic/65656-solved-clarification-regarding-account-ownership/

It looks like there may be a bug in the latest version of Plesk which blocks users from creating PostgreSQL databases. I've tried a few things to get it working again, but they have all been unsuccessful. We may need to wait for Plesk to fix the bug and release an update.

I have started your account reset. In a little bit you'll receive an email from no-reply@heliohost.org (not this email) with a link to click to take the next step in the reset process.

Try it now.

You can change the document root yourself by using the Laravel button in the left menu. This is the recommended way to install Laravel.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Added.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Remote access enabled. host=64.62.151.106 port=5432 user=mhqwang_master dbname=mhqwang_cb password=<set in Plesk>

Like Wolstech said, Tommy doesn't have Redis, so I'm not entirely sure what the point of installing this module is. You can install Redis on a VPS though. https://heliohost.org/vps/ If you really are planning on connecting to an external Redis server from Tommy let us know, and I can take a look at whether installing the Python module is possible.

The pending suspension for the account nathanielcaimoso has been canceled.

That's probably what happened. It's interesting that no one is showing this IP as a VPN, but it seems like it definitely has a VPN running on it.

The IP that got your account flagged is not a VPN, but a T-Mobile phone line from the US. Do you know anything about this?

Generally we require people to request forum account deletion by logging in to the forum account you want deleted and making a post like "delete this forum account, please". The reason for this is so people can't just request deletion of random other people's forum accounts. For instance, Krydos says, "Delete my extra MoneyBroz forum account that I no longer have access to." Why don't you have access to that forum account anymore? Have you tried resetting the password?

Thanks for getting back to us. Your account has been unsuspended.

Did you request DKIM, SPF, and DMARC to be set up on your domain? https://wiki.helionet.org/Mail_Delivery_Problems

The 965 MB .csv file has been deleted. If you're having trouble staying under the 1000 MB limit don't forget that you can upgrade your storage at https://heliohost.org/dashboard/storage/

I have credited your account with $6.00 and started moving you back to Morty. Thanks for increasing your Morty balance.

I found this large .zip filein the littlebosses.co.ke directory -rw-r--r--. 1 hostmysiteplease psacln 259M Jul 5 23:49 this.zip removing that was enough to barely get you under the 3000 MB limit. Can you login now?

Sure.

Your Helionet username has been changed to match your Plesk hosting account.