Krydos

Closing due to inactivity.

PostGIS has been enabled on the database yourvick_test

Remote access enabled.

Fixed.

Changed.

Over the past 5 days Tommy's main IP has been getting hit by occasional DDoS attacks. These bursts of traffic can cause our main website, the forums, VPS, and Johnny accounts to be slow or timeout for a bit too. We've been null routing the affected 65.19.141.77 IP as quickly as possible to reduce the downtime for HelioHost services. If your account is located on Tommy and using our nameservers, ns1.heliohost.org and ns2.heliohost.org, we have moved you to another unaffected IP address to keep your website online. If you're using some external DNS service, such as Cloudflare, we have no way of updating your A record so your website will remain on the IP address that is being targeted by the DDoS and you will see much more downtime. If you contact support we can manually move your account to another IP, and you can update your DNS settings yourself. Let us know if you have any questions.

I took a quick look around your account on Ricky and I don't see any malware. Your invite to move to Plesk was sent on 2022-11-14. I have resent the invite. Since you use Gmail it might get delivered to your spam box. If it is in spam please report it as "not spam" so future emails will be delivered to your inbox.

Creating extensions require superuser privileges so we have to create it for you on shared hosting. If you switch to a VPS plan, which start at $4 per month you can create extensions yourself. If you'd like postgis to be enabled on a database please post the database name.

Fixed.

Alright, your VPS has been upgraded. Here is your payment link for 4 GB memory, 8 CPUs, and 100 GB storage is $15.00 per month. https://heliohost.org/vps/pay/?code=6UPEctvrsMto1Qbf

I could upgrade you to 4 GB memory, 8 CPUs, and 100 GB storage immediately if you want.

We currently have -4 GB of memory including the requests that are in front of you. We are going to be setting up a new server with VPS space in late June so maybe sometime in early July we can get you upgraded.

Remote access enabled.

Remote access enabled. The standard method should work. Let us know if it doesn't work.

Remote access enabled.

Installed. You can see the current list of installed modules and their versions at https://johnny.kairion.eu.org/pyinfo/info3.10.py Yes, get a VPS and you can restart Flask whenever you want. They start at $4 per month. For shared hosting the changes can take anywhere from 1 minute to 2 hours, plus changes can revert to old versions depending on if your old code is cached on an Apache process. We only restart Apache every 2 hours to keep the uptime high.

Installed.

A huge thank you goes out to the anonymous donor who just gave $243 to finish the fundraiser today! We couldn't have gotten our fundraiser to 100% without the 78 other donors so thanks to you all as well. We just purchased the new server and it will be delivered to our datacenter in a few days. Ashoat is going to be visiting the datacenter to install the new server in our cabinet later this month. Once we have the new server physically installed we can begin installing Plesk and all the other software. Everyone who donated $30 or more will then be given early beta access to the new server with no high load suspensions and no inactivity suspensions.

VPS plan. On a VPS you have the whole server to yourself so you don't have to worry about other people's load, and you can only restart Nginx/Apache once every 6 months if you want to. How often does the 504 error happen?

Remote access enabled.

I would consider that a success. Most people know to check spam. Spam box is better than deleted without even being delivered.

Done.

It looks like your domain has a valid SSL certificate now so marking this as solved.

Post the link to the report, not a screenshot of it. Based on the screenshot though, I'm pretty sure you just sent a spammy looking email rather than anything being configured wrong. Send a real email and you should get 10/10.

Actually the issue is you didn't log into your account for 4 months. When an account is reactivated after being archived the DKIM, SPF, and DMARC records aren't automatically recreated for you. To prevent this from happening again please remember to log into your account every 30 days, or donate $30+ to our current fundraiser to get early access to Morty which won't have inactivity suspensions. https://www.gofundme.com/f/heliohosts-morty-server SPF, DKIM, and DMARC have been recreated. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is anything less than 10/10 link the report so we can help you fix it.