Krydos

It looks like you have 3 Wordpress installs on your account. Even 1 Wordpress install is enough to easily get some people suspended, so 3 is definitely not recommended. Wordpress is so bloated and causes so much load that we have a wiki page dedicated to how bad it is located at https://wiki.helionet.org/misc/wordpress In the last month you've had 181.1 MB of bandwidth usage, which isn't much, but given how inefficient Wordpress is you still got suspended. We have several websites that push 100 GB of bandwidth every month and don't even come close to getting suspended because they are running much better software. I took a look at your access logs, and found that the casa- domain has 16,333 page hits from the IP 51.79.151.106 in the last month. Clearly that is no human. Some options for you: Move your Wordpress sites to a VPS which start at $4 per month so your load doesn't slow down other users. Reset your account back to the default empty state to clean up any potentially hacked or insecure Wordpress installs. Delete the Wordpress installs yourself and switch to better software. Convert your sites to static Wordpress sites, which are much faster and cause much less load. Let us know how you plan to fix your high load.

Your daily email sending limit has been increased to 250.

Our forums and our main website will be down for a bit for scheduled maintenance. We expect the downtime to only last 30-60 minutes. During the maintenance you won't be able to access heliohost.org or helionet.org. Websites on Johnny or Tommy plans won't be affected. If you need to login during the downtime you can do so directly at johnny.heliohost.org or tommy2.heliohost.org depending on which server you are on.

Your storage space has been upgraded to 6000 MB. Thanks for the donation.

You were suspended for high load on 2024-05-28 and then again for high load on 2024-06-23 and then high load again on 2024-08-14 What have you done so far to reduce your load?

Here are the standard questions we need an answer to before we can increase your send limit: How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get? Post an example of the messages being sent. You've already provided the answer to question 8.

Remote access enabled.

The DNS records have been updated.

Remote access enabled. host=65.19.154.94 port=5432 username=pyepezc1_pabloDB dbname=pyepezc1_EnsayoDB password=<set in Plesk>

@dahuhunter Since your customer service request has nothing to do with this news post, I have moved it. You can find it at

Yes. You can send 50 emails to 1 person at a time, or you can send 25 emails to 2 people at a time, or you can send 1 email to 50 people, etc.

To all the people asking for support on this news post, I suspect issues are probably getting lost in the spam, and very few things here have anything to do with this news post anyways. I'm going to close this thread to further responses, and if you still need help with something please click this link https://helionet.org/index/forum/45-customer-service/?do=add and let us know what you need help with. If we keep all the separate issues that have nothing to do with each other on their own thread, it is much less likely that things will get missed.

Your email service was disabled for trying to send 84 emails on 2024-08-13. To prevent spam the default sending limit is 50 per day. I have re-enabled your email service, but try to keep your sent emails below 50 to avoid having email service disabled again. If you need to send more than 50 emails per day the limit can be raised, but we will need some additional information from you about the emails you intend to send.

Which username needs access to which database?

Glad it's working for you now. Let us know if you need help with anything else.

Remote access enabled. host=64.62.151.106 port=5432 username=tiger74_admin dbname=tiger74_portfolio password=<set in Plesk>

Since Johnny has been rebuilt and seems to be working fairly well, we will be opening free signups once again beginning at midnight UTC tonight, which is roughly 8 hours from now. Sorry again for the long downtime, and be assured we have taken steps to prevent something like this from happening again. Thanks for your patience during this unexpected rebuild.

What does the error log say?

AlmaLinux 9 doesn't come with Italian installed by default. Try the code now that it's been installed.

Your website is working for me I don't see any files with the name starting with 10mia4 though. Are you aware that accounts on Johnny rolled back to March 8th data, so if you uploaded that file between March 8th and July 15th it won't be there and you need to reupload it?

I created a temporary krydos@yourdomain.com address and it seems to work just fine for me. Is it still not working for you? Perhaps you could try deleting the email addresses and recreating them? All of the emails should be in your backup that you can download from https://heliohost.org/backup/ in case you need any of them. DKIM, SPF, and DMARC have been set up for you.

Remote access enabled. host=65.19.154.94 port=5432 username=prkduarte_prkd dbname=prkduarte_VetNet password=<set in Plesk>

Installed. You can see the list of installed modules on Johnny's Python 3.12 and their current versions at https://krydos2.heliohost.org/pyinfo/info3.12.py Installed. You can see the list of installed modules on Johnny's Python 3.9 and their current versions at https://krydos2.heliohost.org/pyinfo/info3.9.py

Does it work now? Note: During my testing I changed the password of mail2ftp@mail2ftp.heliohost.org email address so I could look at the inbox. You can change it back to what it was before now.

We are a 501(c)3 non-profit organization run by volunteers, and the way we recruit new volunteers is by promoting people in the community who are helpful. The very first sentence on our homepage is "Community powered hosting for everyone." How would the community help or get promoted if they weren't able to see anyone else's questions? All of our volunteers, including myself, originally started as regular users like yourself, and then when we started helping out on the forums the admins promoted us to have more access to suspend/unsuspend and stuff like that. We're all volunteers so that means we don't get paid for helping out, so we rely on the community to help us out. Normal for-profit hosting companies have a full staff of employees that work 40+ hours per week answering emails and questions, but we don't because we're a non-profit. I have a full time job, and a very busy life outside of HelioHost, so I don't have time to work 80+ hours a week at two full time jobs, so I appreciate all the help that the other volunteers and community members give. The main reason we don't put ads on your construction page, and other scummy tactics is because we aren't a for-profit company like you're used to dealing with. Anyways, I've deleted your account as requested, hidden your emails, and given you a full refund for your donation.