Krydos

Looks good. I linked the new 6 month subscription to your VPS. Yes, your VPS will remain the same. We don't need to rebuild or anything unless you want to.

So, we finally got the donations. The August donation of 1000 just disappeared entirely. The 5000 point donation gave us 10 cents, and the 3000 point donation gave us 5 cents for a grand total of 15 cents. I'm not sure Microsoft can claim we're getting $1 USD for each 1000 points unless they're just literally scamming people, or maybe there are some insane fees eating all of the actual donation away? $9.00 donation minus $8.85 fees? Seems bizarre. and here is the money that was actually deposited into our bank account. I'm going to go ahead and just move you to Tommy for trying, but if anyone else wants to donate Microsoft points to move servers or get increased storage space they're going to have to actually donate enough points that we get the full $1. I'm not sure how the math works out that 5000 points is 10 cents and 3000 points is 5 cents, but it looks like people would have to donate at least 60,000 Microsoft points for us to maybe get $1. Thanks for helping us test this new donation thing out.

You can use this link to save 10% buy purchasing 6 months at a time https://heliohost.org/vps/pay/?code=DkpWaeUP7esr78br Let us know once you have the new subscription set up so we can make sure to cancel the old 1 month subscription. The old subscription should bill on the 31st so make sure you use the new link before then.

Your account has been reset. Click the link in the email I just sent you to take the next step in the reset process.

You say, "Reset my account please" and we create a full backup, and then reset your account back to the default empty state. Be careful restoring files from your backup though because they could include backdoors that the hacker could use to gain access again.

If your account has been hacked we recommend doing a full reset. Just deleting a few files that the hacker uploaded is unlikely to fix whatever vulnerability they used to upload the files in the first place.

Your subscription has been canceled and you won't be charged again. Thanks for using our VPS service.

Part of the reason we don't allow multiple accounts is because the first 1000 MB of storage is free and then you can donate to increase the storage space, but some people think they're clever by creating 6 accounts to get 6000 MB for free instead of donating to increase the storage on their 1 account to 6000 MB.

If you're managing a website for someone else it would make the most sense to add it to your 1 account. You can add up to 10 completely separate domains to your 1 account for free.

It looks like you donated $1 in 2017-02-05. When we lost our cPanel licenses in 2021 we started rebuilding Tommy with Plesk first and then started moving our largest donors over first. Our plan was obviously to put all the donors back on the donor server, but as we moved more and more people we ran into a dilemma: Johnny, our free server, had 100% uptime and barely anyone on it, and was much faster than Tommy. Meanwhile Tommy was completely overloaded, slow, had really high load, and the uptime was dropping down to 97% or lower. I guess it's a good problem to have so many donors that we can't even fit them onto one server, but it's a terrible idea to punish donors with terrible service and slow servers and give the fastest best servers to our free users. So the choice was to continue packing all of our donors onto our slowest most overloaded server, or put the remaining donors on the fastest server with barely any accounts on it. I believe the cut off was $1 or higher donations made after 2020-07-15 or so ended up on Tommy, and $1 donors prior to that date went to Johnny instead. At the time we told all of the remaining donors that we would allow them to move back to Tommy someday after the servers were balanced better. Anyways, Johnny still has better uptime right now, but you're welcome to move back to Tommy for free now if you wish.

Your domain has been added. Delete the micahlindstrom.com/index.html file and upload your files there to get your site set up.

Your subscription has been canceled and you won't be billed again. Thanks for using our VPS hosting.

Good bots check your robots.txt file and abide by the rules in it. We received 785401 page hits to our website on 2024-10-22 and 25 of them were from Google when we have a properly configured robots.txt file published. There is no reason Google should need to visit your website 46230 times in a single day unless you've got something seriously misconfigured. Create the file and put it in httdocs.

Here is our wiki article explaining how to check your error logs, if you don't already know how to do that https://wiki.helionet.org/tutorials/plesk/view-error-logs

What does the error log say?

Remote access enabled. host=65.19.154.90 port=5432 username=spanishbibivan_test_db_user dbname=spanishbibivan_test_db password=<set in Plesk>

Still waiting...

Your VPS has been rebuilt and Hestia has been installed. You should be able to login to Hestia at https://vps29.heliohost.us:8083/ using the username admin and the password you use for SSH. Let us know if you need help with anything else.

Here's your disk space breakdown right now. Backups 39.21 MB Emails 0 MB Files 548.13 MB Trash 0 MB Logs 4.33 MB PSQL 0 MB MySQL 12.97 MB Total 604.64 MB 273M ./httpdocs 12K ./.composer 0 ./.pki 20K ./.ssh 0 ./.trash 15M ./.wp-cli 0 ./.wp-toolkit 0 ./dBot 241M ./wordpress-backups 12K ./private 20M ./git 24K ./.nodenv 4.0K ./.phpenv 52K ./.rbenv 8.0K ./.npm 0 ./tmp

Yep, one of your PHP processes was running for over 22 hours. Thanks for helping us figure out what was wrong.

Your forum account has been deleted as well.

Over the last few weeks we've seen a lot of cases of previously low load accounts suddenly getting suspended for high memory usage. Of course, quite a few people have accused us of having inaccurate load monitoring, and we have wasted a great deal of time testing the load monitoring over and over and over and over again. As far as we could see the load monitoring was working perfectly. Since we're going to be launching Morty soon it is very important to us to have accurate load monitoring. Well, we finally figured out the problem. The load monitoring is working perfectly, and since it works so well, it helped us find the actual issue: People's PHP processes aren't always exiting like they should. Normally PHP processes fire up, spit out some website after a few milliseconds, and then hang around for a maximum of 30 seconds or so before their memory is reclaimed by the OS. We've been seeing some PHP processes lock up and continue using memory for over 22 hours. We have already devised and implemented a fix that should make sure this high memory usage doesn't continue, but as always we recommend keeping an eye on your load chart at https://heliohost.org/dashboard/load/ and let us know if anything abnormal is happening. We also recommend taking a look at your web statistics, and blocking any abusive IPs you find. We're also seeing a lot of accounts with 10k to 100k page hits per day from hacker bots, etc. Obviously no human has visited your site ten thousand times in a single day so just block them with .htaccess. We can't block IPs for you because there are legitimate reasons for you to have tons of page hits from a single IP, such as running an API. Let us know if you need help.

Your forum account has been deleted.

Remote access enabled. host=65.19.154.90 port=5432 username=jasperfuelle_admin dbname=jasperfuelle_coindb password=<set in Plesk>

Maybe the confusion here is what you mean by "completely disabled access to the service domains". If you do something like this <?php echo "Go away!"; It's still going to load the PHP script and use some memory, but since the script is so simple it will use very little CPU. If you do something like this in .htaccess Deny from all Then the PHP script won't even load at all and there will truly be zero load.