Krydos

Johnny is still fully free. Are you saying we shouldn't ask for donations or have a VPS service? Did you know that from 2015 to 2019 we lost $11,247.69? The only reason we're still able to offer any free hosting is because we started asking for donations, and finding ways to offer extremely affordable hosting. I guess you'd rather us stay FuLLy fReE and have gone out of business years ago, huh? Go ahead and start your own free webhosting company that loses almost $3000 per year. See how well that goes. Ok, so someone walks up to you and says, "I want the keys to the safe. I'm your new employee." You just hand over all the passwords and bank accounts? People need help. Who are going to help them other than the admins? If we had a whole staff of admins that never helped anyone do you know how bad HelioHost would be? The stuff in this topic makes zero sense to me.

The Johnny backups should be ready to go. If you created your account before 2024-03-08, and you were on the Johnny server you should be able to go to https://heliohost.org/backup/ to download the best backup we could recover for you. Like we mentioned in a previous news post, anyone who created their account after 2024-03-08 will have to use whatever personal backups you created yourself. Please let us know if anything is missing from your backup, because the server is still powered on so we may be able to find something more for you.

Yep literally everyone else has noticed it too. That's why we mentioned it in a news post.

Since you created your account after March 8th there is no data for you on the server. You'll have to rely on the backups that you made yourself.

Since you haven't read any of our news posts, it's probably safe to assume that you haven't read the first sentence on our homepage either. HelioHost is a non-profit powered by volunteers. That means we all have full time jobs, and lives outside of HelioHost. We're all volunteers which means we don't get paid for the work we do here to keep this hosting service running. We volunteer our time because we believe in HelioHost's mission to provide free hosting. Personally, over the last two weeks since we took Johnny offline to try to repair the raid array I've volunteered over 70 hours trying to fix HelioHost. Several days in there I got only 3-4 hours of sleep trying to get it fixed as quickly as possible. This is on top of having a full time job, and family, and life outside of HelioHost. Plus on top of all that I'm moving to a new house, and I need to have the old place empty and clean before August 1st. My life is insanely busy right now, so it really offends me for you to impatiently say The other staff members have been super helpful too helping out any way they can, but I don't know exactly how many hours they've volunteered, but it's all a lot more than usual. We volunteer because of the people who appreciate our hosting service, not people like you.

Too bad there's not a place where users can go to read all the news about Johnny to let everyone know what is going on, and keep them updated on what the next steps will be. Oh wait, there is! https://helionet.org/index/forum/1-news/ I'm so disappointed that you didn't know about the news that is posted on our forum, RSS feed, one our homepage, on the signup page, on Facebook, on Twitter, on Discord, and on our status page. We've had some people complain that we post too much news, but we told them that even though we post so much news and let everyone know what is going on constantly, people like @djnevilmorgan still refuse to read it. You created your account on 2024-06-28 and we already posted in the news that we couldn't get backups of anyone who created their account after March 8th, so you'll have to use the backups that you created yourself. If your time is so "valueble" and you are depending on your data you should know that you should take frequent backups yourself. Any backup system, no matter how redundant, can fail. I mean our datacenter could catch on fire and burn down, and any number of redundant backups could all be destroyed. That's why we have it in our terms of service that you are responsible for creating your own backups.

We will be rebuilding Johnny, and then you can restore your backup on to the new Johnny. If you don't want to wait for that to happen you can donate $1 to immediately get an account on Tommy, or you can get a VPS immediately for $4 per month. We will also be releasing the Morty server soon as well. After Johnny is rebuilt, if you try to login or reset the password of an account that was on Johnny, but was deleted due to the rollback or the rebuild, you will be sent an invite to recreate your account without needing to contact an admin, or wait until the free signup period at midnight or noon UTC.

Johnny will remain online and in his current state for at least a few days while we continue the work to rebuild him. There is no exact shutdown date right now, but there is still a lot of work that needs to be done.

No. Tommy is already overloaded, and very slow. Moving several thousand more people to an overloaded server sounds like a terrible idea to me. What's the point if the uptime is 20% and each page takes 2 minutes to load?

It looks like during the raid rebuild the Johnny server data rolled back to March 8th, so we'll only be able to provide backups from data prior to that date. You'll need to rely on your own personal backups that you made over the last few months for any changes since that date. After we're done backing up the data that is available we'll be wiping the server, and rebuilding Johnny.

Verified and sent. Keep in mind that the Tommy server is very slow right now due to being extremely overloaded with people jumping ship from Johnny, but at least he's online.

The extremely time consuming raid rebuild process has finished and Sparkie is back online. All of the VPS on Sparkie seem to have booted up just fine, but Johnny is another story. The widespread filesystem corruption that occurred right before we took him offline cannot be undone, and even though the hardware is operating normally now, Johnny will never be the same again. The databases all seem to be ok, but Apache won't boot up do to thousands of errors in the configuration. The next step will be to try to make backups of everyone's accounts.

Remote access enabled.

If cryptocurrency is legal in your country you could use any of the wallets listed at https://heliohost.org/donate/ Make sure you donate at least $1 USD after fees. If you make a donation with crypto make a new post with this link https://helionet.org/index/forum/45-customer-service/?do=add and tell us the cryptocurrency used, the amount sent, and the time of the transaction. Most of the cryptocurrencies listed take 1-2 hours to verify, but Monero (XMR) and Aeon could take 24+ hours so they're not recommended. If you have another cryptocurrency that you would like to donate that isn't listed we may be able to create a wallet for you. Just let us know.

Closing due to inactivity.

Yeah, that would make sense.

I tried for 15 minutes to create a mail.ru email address, and it never would send me the SMS code. Maybe the US has some digital embargo on Russian text messages or something? I'll try it again tomorrow.

Thanks for the feedback, and thanks for the donations. I may try creating a mail.ru account to see why our emails aren't being delivered to the inbox. We have 13 accounts with a mail.ru email address, one was registered just a few weeks ago, so it seems like our emails get delivered to some people.

We're still working on getting access to the Johnny hard drive, and we're still hopeful that we can get everyone's data off of there. It's just going to take some more time. We haven't given up yet. Some good news though, is we're getting closer to releasing the Morty server. We should be able to get the first beta testers moved over in the next week.

Resent. Please be aware that if you find both emails now only the link in the second email will work, as the link in the first email was invalidated by resending it. Obviously, make sure you check your spam box and promotions tab or whatever else place your email provider may try to hide it from you.

WSGI control access has been enabled on the domain mvt-capital.com. To restart your Flask app and load new code changes in simply edit /home/mvt-capital.com/httpdocs/mvtcapital/mvtcapital/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

I also added the email address from this forum account to your VPS account so you can request support from either.

Your VPS rebuild has been started, and you will get an email in a bit when it finishes. Your next free rebuild will b available on 2024-08-19. If you need another rebuild prior to that date they can be purchased for $1 each. Let us know if you need help with anything else.

That VPS was purchased with an email address that doesn't match the email address on this forum account. Since this action permanently deletes data we need to verify your identity first. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is to send an email to support@heliohost.org with your rebuild request from the email address you used to purchase the VPS.

We're going to be rebooting Sparkie soon to hopefully speed up the raid array rebuild for Johnny. Our main website will remain online, but you won't be able to do some functions like logging in, or resetting a password. The forum will be completely unaffected, and will continue operating as usual. Tommy users will be unable to login through heliohost.org, but will still be able to login directly at tommy2.heliohost.org. Some of our VPS customers located on Sparkie will be rebooted as well. We're still hopeful that we will be able to get Johnny back online and running soon.