Krydos

Since our Johnny server is scheduled to be upgraded to faster hardware soon, so we've decided to increase the number of free accounts that we allow new users to create each day. After increasing the limits a few days ago we've seen free signups stay open for 10 minutes, 20 minutes, and even as much as 48 minutes. Keep in mind we have no direct control over how long free signups are open. We just monitor the uptime, speed, and load of the Johnny server. Then we take into consideration how many accounts get abandoned and go inactive each day. Finally we use all of that data to give away as many free accounts as we can, while still keeping the Johnny server "usable". Our goal is 97% uptime, and a load level of less than 20, which we consider good enough for a free service. If you need better uptime, or a faster loading website we have several upgrade options available. At times we've seen 20 accounts get reserved in less than a second, so even after raising the limit, it's still possible for signups to fill quickly. It really just depends on how many people are trying to signup each day. We generally don't disclose the exact number of signups available each day, because it can vary from day to day, but since the recent increase has caused free signups to stay open for nearly an hour it may be worth mentioning. If you're not very quick at clicking, this might be a good opportunity to get a free account, but if the uptime and speed of Johnny start dropping we may need to decrease the signups again. Our goal is to have free signups stay open as long as possible each day, but our free service is very popular so it tends to fill quickly. Let us know if you have any questions, or comments.

First of all, you're on the Johnny server which is considered an experimental server. We don't recommend running a business on the free plan, because like you said yourself, your customers are always going to contact you asking about downtime, and frustrate you. We recommend using the free Johnny server to experiment with your website to get it working where you are the only visitor with only test accounts. Once your website is working well, and you're ready to release your business to actual customers we recommend upgrading to the Morty server. Second, the license we use on the Johnny server is a non-profit license, and the terms of the license specifically say that commercial websites cannot be hosted on it. The Morty server is running on a commercial license so it's acceptable to run businesses on it. When we find that people are running businesses on the Johnny or Tommy server we are sometimes forced to suspend them. It's possible we may have to suspend your website if you really are running a commercial business on the free Johnny plan.

Like it says in the auto-reply, our email system does not accept attached files, including images. Can you describe the error in the image in words, or upload the photo to some image hosting site such as imgur.com and post a link here instead of attaching it.

Well, it's been a week and you still haven't figured out how to click a link and delete your own account, so I'll go ahead and delete your account for you. Thanks for using our free hosting service.

WSGI control access has been enabled on the domain atenahub.app.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/atenahub.app.br/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

On 2026-01-16 you created a Morty account with the username ronnievillegas. On 2026-02-08 you paid $2 to move your Morty account to Tommy for some unknown reason. On 2026-02-10 you tried to create a new Morty account using the same email address as your previous account that is now on Tommy.

There is already an account on Tommy using that email address. Are you trying to create a second account, or what exactly are you trying to do?

Your VPS has been expired for nearly a month now. Have you managed to find an internet connection yet?

Installed. You can see the list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

Thank you. I have verified the ETH donation of $9.37. I have applied this amount plus a bonus $1.8740 plus your current balance of $0.0902 for a total of $11.3342 into the account jrcanelon75. Based on your recent usage this should last you until 2027-01-07, but if your memory usage or CPU usage increases it may run out sooner. We'll email occasionally to let you know how your balance is being used. Let us know if you have any other questions.

Which cryptocurrency did you use, and what is the amount?

Let us know once step 3 is finished https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

It usually takes us several days to verify that we have received the Monero. Once we have verified that the money has been received we'll let you know, and add the money to your balance.

You've got over 5 GB of backups. Want us to delete those for you? Backups 5182.81 MB Emails 0 MB Files 1820.77 MB Trash 0 MB Logs 1.25 MB PSQL 0 MB MariaDB 85.31 MB Total 7090.14 MB 579M /home/klinker.com.sv/httpdocs 68K /home/klinker.com.sv/private 0 /home/klinker.com.sv/.wp-toolkit 12K /home/klinker.com.sv/.composer 1.3G /home/klinker.com.sv/wordpress-backups 0 /home/klinker.com.sv/.wp-cli 8.0K /home/klinker.com.sv/.ssh

I checked the server logs, and it looks like MariaDB was restarting when you sent this email. On Johnny MariaDB restarts around this time most days, and during a restart you won't be able to login until the restart finishes. Tommy has better MariaDB uptime than Johnny, and Morty has better MariaDB uptime than Tommy. Now that MariaDB on Johnny is finished restarting you should be able to login now.

If you want to add another year it would be $10.

Here is the instructions on how to add a balance to your Morty account. https://wiki.helionet.org/Morty#Adding_Funds_to_Morty_Account Let us know once you've made the payment, and we can add it to your balance.

I'm not sure why you would want to hide your domain. Most people spend good money to make their domains as visible as possible. The more places your domain is listed the more likely you are to show up on the first page of a search engine when people search for something. It's kind of comical to me that seo bots are constantly spamming us trying to get their domains listed on this forum for a search engine boost, and we ban them. Meanwhile our legitimate users, who are getting a good free seo boost from listing their domains on our site, are asking for them to be removed. If you want your domain to be removed because you're trying to implement some "security by obscurity" it is doomed to failure. Even if you choose a random 100+ character domain name with no dictionary words and never post it anywhere, the bots will find it eventually and spam it anyways, and it will get listed on search engines, or whatever.

This is exactly the behavior we hope for. Since we're a small non-profit powered by donations and run by volunteers we don't have a staff of full time employees writing and maintaining a knowledge base or similar documentation, nor do we have a full time staff of paid employees answering user questions. The whole concept of HelioHost is to be a community of web hosting developers helping each other with questions, and helping each other learn. The most helpful users get offered a promotion to enable them to help others even better. All of our volunteers, myself included, started out as regular users who read other people's questions and decided to start helping others out without being asked to or paid to. If all of our forum posts are hidden and only admins can see them then it defeats the entire process, and would block anyone from learning from each other or even having an opportunity to help each other. Another consideration is since we are a small non-profit powered by donations we don't have enough money to afford advertising, so the only way people will even find us is via free sources such as search engine results, or 5 star reviews. For instance, maybe someone out there had the same issue as you, and stumbles on your solution that was posted on our forum, not only do they find out how to fix the same issue that they're having, but they may start looking around our website and realize that we can host their website for them too, etc. Another thing I want to mention is how the recent obsession with "privacy" hurts the internet as a whole. 10 years ago Reddit used to be a really great resource of community based help for common issues. Fast forward to 2026, and I refuse to even click Reddit links in search engine results because the plague of redaction has made Reddit, not only completely useless, but a frustrating waste of time to even look at, due to everyone constantly deleting our replacing their helpful posts with random gibberish. I understand stuff like "oops I accidentally posted my email address, and now I'm getting tons of spam", but removing helpful information that benefits everyone is just cruel. I honestly think Reddit should start banning people who redact their posts like that.

Did you have any luck reading the error logs? Let us know if you still need help.

Did you encounter some error while trying to delete your account yourself at https://heliohost.org/dashboard/delete/ ? If so please let us know the error message you received or steps to reproduce the issue so we can fix our website. Thanks.

Yes, you can change the username. In order to change the username you must request a full reset. This wipes all of your files and settings and restores your account back to the default state. You are also allowed to choose a new username during the reset. Sometimes people ask about changing their username, but they actually mean they want to change their main domain. If this is the case you can just tell us the new main domain you want, and we can change it for you. Changing the main domain doesn't require a full reset, but we still recommend taking frequent backups and downloading off the server to make sure you don't lose anything important.

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

When did you signup?

Your account has been deleted as requested. Thanks for using our hosting service.