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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. What is the database name, and upload your .sql file to /home/qsgt/ and I can try to import it on the command line for you. Sometimes larger databases make phpmyadmin choke.
  2. Remote access enabled.
  3. Remote access enabled.
  4. That account is not suspended. Please clear your browser cache if you're still seeing the suspended page.
  5. Unblocked.
  6. Done. You should now be able to log in and your website should start working within 2 hours.
  7. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  8. Using our nameservers is the supported way to do things. That means we provide support if you do things this way. Using external nameservers is an unsupported way to do things. That means we do not provide support if you insist on doing things this way. That said, I was feeling helpful (and a little bored) so I logged into your account. There was a message something along the lines of "cPanel has detected 3 inactive DKIM domains that have valid configurations so they have been enabled." That's not an exact quote, but I tested your email and it seems to be working now. My guess is cPanel detected that you didn't have DKIM set up on your external nameservers at one point and oh so helpfully deactivated the DKIM on your domain. Anyways, here's the report that shows a valid DKIM https://www.mail-tester.com/test-j23wf I didn't actually do anything other than log in to your account and click the "Email Deliverability" button.
  9. DKIM isn't working because you're not using our nameservers. https://bybyron.net/php/tools/dns_records.php?domain=foti.eu&rec=NS ns1.heliohost.org and ns2.heliohost.org.
  10. The username of the email address you provided has been changed from being blank to itc, and I edited out the email address. This is actually the first time that anyone has ended up with a blank username so whatever bug caused it is pretty rare.
  11. Try sending an email to https://www.mail-tester.com/ with some real looking content and then post the url to the result page. The contents of the email will be publicly visible in the report, so don't include any passwords or anything like that.
  12. Done. You should now be able to log in and your website should start working within 2 hours.
  13. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  14. You've been whitelisted to send up to 500 emails per day again.
  15. Your storage space has been increased.
  16. 3000 MB, haha. If you guys need more though we can probably make it happen.
  17. Changed. What is the email address of the forum account? The script works for most everyone. I'm not sure why it didn't work for you.
  18. The 404 error makes me think that maybe the problem is the url. When our system deploys a .war your username is appended to the front so Hide.war becomes hhdavidh_Hide.war. This causes issues with some applications. Try naming your .war file with your username already on the front so it doesn't get renamed, and deploy that.
  19. I increased your storage to the maximum currently allowed by our system, and you have inactivity immunity until 2029-01-10. I'll set the VPS up for you, and email the credentials if you want it. Just let us know. Thanks again!
  20. The donation is verified. I seriously can't believe my eyes. That is VERY generous of you. When we originally set the goal for the gofundme we all had little to no expectation of actually getting that many donations. It's not a secret that HelioHost has lost money for like 4 years in a row. When we do our taxes in December I guess we'll know for sure, but I have a feeling this is going to be the first year in a long time that we've actually finished the year in the black. It's not easy running a non-profit, and over the years we've had to grow and adapt to the changing world to stay in business. Ashoat started this company back in March 2005, so in just four months we're going to be celebrating our 15th anniversary. What a great way to celebrate by launching the new Sparkie server, fully funding the gofundme, and actually not losing money for a whole year. I'm not going to lie, there have been many times where I've questioned if it was worth all the effort to keep HelioHost running. Dealing with customer support issues we mainly see the worst. People complaining and being unhappy about things and breaking our terms of service are generally the loudest, and get the most attention so it's easy to forget about all of the thousands of people that we help each and every day. It's just amazing to me to see the support from the community for this little project. Donations like this prove that it's not just me that wants to see this non-profit succeed, and it makes me want to carry on and continue improving HelioHost. Maybe someone reading this message is just like you Caleb, they may not be able to afford paid hosting right now, but after using our free service for a while they find themselves in a position financially to make a generous donation of their own. I also want to take this opportunity to thank Roy for his also very generous donation of $300. Between the two of you 31% of the goal was achieved. A big thanks goes out to all the small donors as well. Obviously the biggest donations get most of the attention, but the small donors are where the other 69% of our funding came from. If you're reading this and thinking that there's no way you could donate $550 yourself, just know that when we get hundreds of small $5 donations it all adds up eventually. Every dollar helps. I don't really know what to say other than, "Thank you!"
  21. Which error? You listed two in your original post.
  22. Your account is on Tommy again. Tommy is our flagship server because he's the fastest and has the best uptime.
  23. You probably can't use port 443 because it's already in use by apache, and you probably can't use port 8080 because it's already in use by tomcat.
  24. You added greenvalleyrecording.com as an addon domain which means it's separate from your main domain. If you want greenvalleyrecording.com to show the same content as greenvalleyrecording.heliohost.org you need to delete the addon domain and recreate it as an alias domain.
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