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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Log in via SFTP and create a new file in /home/hwalker/filename.txt with the email address you want it to be changed to. It doesn't really matter what the filename is. Don't put the file in public_html because then anyone could read it. Reply back here once the file is created.
  2. It looks like there are some reverse DNS issues for sending emails. Fixing that now. EDIT: It looks like I might have to contact Hurricane Electric to fix it.
  3. Counted. Originally I was just planning on moving everyone all at once, but now that we're moving some people and letting some people stay on cPanel longer I'm using your account to test the website where you choose whether you move or not.
  4. Alright, I created your VPS, installed Hestia, restored your Johnny backup, moved your domains over to the VPS, and your domains are now back online. https://perchoir.heliohost.org/ and https://domaineduperchoir.com/ Please be aware that since your Johnny account was hacked phishing content and other illegal files were uploaded to your account. Therefore I restored an older backup from before the account was hacked. If you have changed any files since the backup please let us know and as long as it is only a few files we can access your hacked Johnny account to recover the newest version of the files. Since we have to inspect each file for malicious code injection, etc. it's not feasible for us to check thousands of files by hand, but as long as it's just a few files it's not a problem. Also be aware that you may have received an email from Hestia that has an incorrect password in it. That was a temporary password and it has been changed to the password you chose while signing up for the VPS. Let us know if you have any other questions.
  5. Yes, I see both payments in the system. It looks like you already canceled the second one so I issued a full refund for the canceled subscription. I am building your VPS now. You'll receive another email once it's done.
  6. There you go https://www.sslshopper.com/ssl-checker.html#hostname=helium.hiker.rocks and https://www.sslshopper.com/ssl-checker.html#hostname=hiker.rocks
  7. Yes, eventually there will be scripts for both of those. In the beginning though we'll just have an admin change the main domain or delete it for you manually.
  8. The quickest way to get your website back online is to submit a username, password, and pay $4 through paypal with this link: https://www.heliohost.org/vps/username/?mem=1&cpu=2&hdd=50&os=ubuntu20&sub=1month We'll install the Hestia control panel, restore your backup, move both of your domains over, and get your website back online as quickly as possible. Sorry for the downtime.
  9. Unfortunately we were forced to take Johnny offline. You can read the news post at: https://www.helionet.org/index/topic/52691-johnny-accounts-hacked/ Let us know if you have any further questions after reading the news.
  10. Counted. Yes to both. You can create as many username@yourdomain.com type email addresses as you want, and mailing lists are supported as well.
  11. Alright, I see the subscription in the system and it has been linked with your VPS. Everything appears to be good to go now. Thanks for getting this fixed.
  12. I need the private key. If you look at the contents of the file it should start with -----BEGIN RSA PRIVATE KEY-----
  13. There you go https://www.sslshopper.com/ssl-checker.html#hostname=luan.eng.br
  14. Thanks for voting.
  15. There you go https://www.heliohost.org/vps/pay/?code=c9Km7txBEUd4Xp2p
  16. Counted. Thanks for the feedback.
  17. Your database has been backed up and you can download it from https://www.heliohost.org/backup/
  18. Unfortunately we can't turn on SFTP, nor can we do an automatic full backup because many files on accounts have been altered and phishing pages uploaded. If we were to provide full backups of hacked accounts we could very well be providing stolen credit card numbers, passwords, and other phished data to you which is just as illegal as doing the phishing ourselves. However, if you just need a couple files I can check them manually for illegal data, and if they're clean I can add it to the backup system for you. I'm not going to check 10,000 files by hand, but if it's just a few files it won't be a problem.
  19. Counted.
  20. Alright, hopefully it works next month. The one time payment has been credited to your account and your new expiration date is 2022-05-18. Thanks.
  21. Counted.
  22. Generally we don't like to do one month one time payments because it causes a lot of extra work for our staff to verify each payment. Imagine having to log into paypal and copy/paste in 80 email addresses to verify VPS by hand. So if you're unable to do a recurring subscription it would be best if you could do 6 months and save yourself 10% off too. It would be $27.00 for six months including the discount. If you really think you can figure out how to get the subscription to work again within the next 30 days then you can do one month again, but that is what you were supposed to be solving for the last month. Anyways, I powered your VPS back on since you're making an attempt.
  23. Counted. Thanks for the feedback.
  24. For people who want to vote for features you can just reply to this thread, and then I'll edit the second post.
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