Krydos

The first thing to do is take a look at your logs. Go to Login > Continue to Plesk > Websites & Domains > [domain] > Logs It should have some helpful information in there. If you post some of the errors from the log we can probably help you more than guessing randomly. A random guess though is you might have some issue with your .htaccess files. You could try renaming them to something like .htaccess-old to see if the error goes away.

The useless domains have been deleted and the two new domains have been added.

Remote access enabled.

Does your app support SFTP? If so use the following Protocol: SFTP Host: 65.19.141.77 Port: 1373 Logon type: Normal User: gvr590 Password: <same as you use to login to Plesk> The other thing you can try is changing your password. Like Kairion already mentioned it might be possible that your FTP password and your Plesk password got out of sync, so changing the password to something else should sync them up again.

I moved the domains over. Are you alright continuing with yoefie.helioho.st or would you like to switch back to yoe06.heliohost.us?

Has your FTP app worked since you were moved to Plesk?

Before we add any more domains, are there any of these 21 domains that you don't use? Part of the reason Tommy is so full and the uptime isn't better is because there are way too many domains on the server. One thing we can do for you is delete any unused subdomains. On cPanel if you created an addon domain it would make a useless subdomain like addon.maindomain.com. Plesk doesn't need these extra subdomains so if you're not using them we can clean them up and make the server run faster. I see 10 such subdomains on your account. Can I delete them all? After we clean this up a bit I'll add your two new domains.

VPS85 is rebuilding right now and you'll receive an email when it's done.

No problem. We'll let you know if we notice any other issues.

SPF, DKIM, and DMARC have been set up on your niraj-stha.com.np domain. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly now. If the score is less than 10/10 link the report so we can fix any other issues that there may be.

A password reset link has been emailed to you.

SPF, DKIM, and DMARC have been set up for you. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If your score isn't 10/10 link the report so we can help you further.

Based on topics like this one https://stackoverflow.com/questions/60151640/kdevtmpfsi-using-the-entire-cpu it sounds like you forgot to set a password for your PostgreSQL Docker. Your VPS will be rebuilt shortly and you'll receive an email when it's done.

Canceled. Thanks for using our VPS service.

The domain has been added, but like Kairion already said it won't work until you fix your DNS.

Thanks in advance.

HelioHost is raising funds to buy a new server! Each $5 or more donation increases your Johnny or Tommy storage by 1000 MB up to a maximum of 6000 MB. Each $30 or more donation will receive an early access beta invite for Morty including 42 to 730 days prepaid with no inactivity and no load suspensions. It's been a tough couple of years. After losing our cPanel licenses it looked like that was going to be the end, but it takes more than that to kill HelioHost. We're coming back stronger and better than ever. The transition to the new Plesk control panel is almost done, and we're getting a steady stream of new users daily. We need more server space so we can provide hosting to even more people. To make this happen we need to buy a new server. The one we have picked out has 192 GB of memory, dual Xeon processors with 20 cores, and 8.1 TB of hard drive space. We will also be putting Morty on an SSD raid array for the best combination of speed and reliability. Click the link below to check out the fundraiser and see more details. https://www.gofundme.com/f/heliohosts-morty-server

Your invite to move to Plesk was sent on 2023-02-09. I have just resent it. Let us know if you still can't find it or if you run into any problems transferring your account over.

Your diskspace has been set back to 5000 MB.

Your invite to move to Plesk was sent on 2022-10-03 and is only good for one week. I have sent you a new invite separately from this email. Let us know if you have any problems recreating your account.

There you go root@tommy2 [/home/krydos]# dig +noall +answer -x 64.71.153.124 124.153.71.64.in-addr.arpa. 86400 IN CNAME 124.subnet112.153.71.64.in-addr.arpa. 124.subnet112.153.71.64.in-addr.arpa. 14400 IN PTR mail.eason.email. root@tommy2 [/home/krydos]# dig +noall +answer -x 2001:470:1:1ee::60 0.6.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400IN PTR mail.eason.email.

Yes, your VPS has been changed to 1 GB memory, 4 CPUs, and 100 GB storage.

I see your request in the system. My guess is you should receive the invite email within 24-72 hours or so. It's kind of hard to guess how many people will accept their invite and how many people will cancel their VPS in the next few days so it's not a guaranteed timeframe. As far as enabling remote connections to PostgreSQL on a Ubuntu 22 VPS this guide should help you https://tecadmin.net/postgresql-allow-remote-connections/ I would use scram-sha-256 instead of MD5 like the guide says though. MD5 has been obsolete for about 6 years now so people should really update their guides.

Added. Keep in mind that I work on escalated posts by oldest first. So each time you bump your post it moves it to the bottom of my todo list.

A link to recreate your Johnny account has been emailed to you.