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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2020-12-10. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  2. No, it shouldn't have any effect. You're on Johnny though which is our experimental server. That means he experiences lots of instability and high load spikes. Johnny just probably happened to be having high load around the same time that you set your picture which can cause invalid login messages and 500 errors.
  3. Our organization is located in the US, so it is illegal for us to provide service to anyone from Iran. Sorry for the inconvenience, but you'll need to find another hosting provider, or convince our governments to get along. EDIT: It might also be useful for you to know that cpanel is based in the US as well, so you won't be able to use any hosting provider with cpanel.
  4. Try this https://www.simplystatic.co/ It increases the speed of your site, reduces the load, and as long as you block access to the dynamic part of your login reduces your chances of getting hacked to nearly zero. Also, you're in violation of our terms of service. Each user is allowed to have one account. Please delete all accounts in excess of one immediately. I wouldn't have unarchived your other account if I had noticed.
  5. You're actually on Tommy, so for the host use tommy.heliohost.org or 65.19.143.6.
  6. Remote access enabled.
  7. We implemented a way for users to deploy their own .war files since that post was made. I checked and it looks like you already have java enabled, so to deploy a .war you just need to Go to https://johnny.heliohost.org:2083/frontend/paper_lantern/java/index.live.phpClick the upload buttonSelect the .war file from your hard drive to upload to /home/slimsim/example.warSelect the .war file from the dropdown menu if there are more than 1 .war file uploaded to /home/slimsim/Click the deploy buttonWait patiently and refresh the page. For a new deployment, or if you change the filename of your .war file it can take up to 2 hours to deploy. If you submit an updated file with the same name as before it only takes a few minutes to deploy. If it takes longer than 2 hours let us know because there might be something wrong.When your .war file is deployed it will show a URL link to the deployed .warIf it fails to deploy it will let you know and you can contact us for detailed error logs. We aren't able to provide direct access to the error logs because they contain information for all of the users on your server, and might contain other people's private information
  8. 37 simultaneous postgresql connections left open and idle is too many. Please try to limit yourself to 4 open connections. If this happens again we will probably have to set a hard limit of 4 open connections for all Johnny users and if you try to open more than that you'll just get an error message. Unsuspended.
  9. You're on Tommy now. Thank you for the donation.
  10. Another person on your server was complaining about not being able to connect to postgresql too. Since he posted the actual error message I was able to figure out that one account on Johnny was hogging all the available postgresql connections. Perhaps this was your issue too? https://www.helionet.org/index/topic/41312-psql-remaining-connection-slots-are-reserved-for-non-replication-superuser-connections/
  11. That's the error message you see if someone on your server is using up all the available postgresql connections. Thanks for letting us know.
  12. Your account is not suspended.
  13. I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-11-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  14. You can monitor your load here https://johnny.heliohost.org:2083/frontend/paper_lantern/load/index.live.php
  15. I just tested your account by logging in to it and it is active, not suspended, and fully functional. Try resetting your password here https://johnny.heliohost.org:2083/resetpass?start=1
  16. You might want to whitelist @heliohost.org emails to be delivered to your inbox. The inactivity warning emails comes about 2 days before your account becomes inactive from no-reply@heliohost.org. Then you get another email right before your website gets disabled for inactivity. If you want I can send you a test email to make sure you're receiving them.
  17. Unarchived. I have increased your storage to 3000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  18. Unarchived.
  19. The account elvinson has been unsuspended.
  20. Ahh, yeah. That would do it. Are you not receiving the warning email several days before your account goes inactive?
  21. Unblocked. It was for failed IMAP logins which means you have the wrong credentials saved in a mail client somewhere. You might want to stop that mail client from connecting or you will just end up getting blocked again.
  22. Unarchived. I happened to notice that your main domain is currently set to noone.helio.org. We don't own the domain helio.org, and I doubt you do either. Perhaps you meant to type noone.heliohost.org? If so you should change your main domain.
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