Krydos

Tommy's Plesk started having issues a bit ago giving 502 bad gateway errors. I restarted Plesk and the errors went away. Are you able to login now?

We recommend using SFTP. You can connect with these settings Protocol: SFTP Host: johnny.heliohost.org Port: 1373 Logon Type: Normal User: coolerua Password: <same as Plesk>

Your VPS expired on 2023-03-14. Our policy is to hold onto customer data for 1 month without payment in case they decide to start paying again, but we don't have infinite storage space so your VPS data was deleted on 2023-04-19. If you'd like to start using our VPS service again you can signup again at https://heliohost.org/vps/ and then restore your backups. Let us know if you need any help with anything.

By default Apache doesn't pass auth headers to wsgi.

Does it work now?

Try putting this in your .htaccess RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

VPS30 has been canceled.

Installed. Log in via SSH and run the command sudo cat /root/keyhelp_login_data_2023-05-17_18-59-09 To see your KeyHelp username and password and login URL. Let us know if you need help with anything else.

Remote access enabled.

The domain and subdomain have been added, and they should start working in 1 hour and 40 minutes.

I deleted the SSH rule for just 1 IP address, and added a rule allowing any IP address to connect to the SSH port. Are you able to connect now?

It looks like you started this email thread on May 10th. On May 13th you created a Johnny account using this email address. I'm going to assume that this issue is resolved now. If you're still having problems logging in let us know.

It looks like you started this email thread on May 10th. On May 13th you created a Johnny account using this email address. I'm going to assume that this issue is resolved now. If you're still having problems logging in let us know.

Don't worry about it. It happens all the time. Can you log in to SSH now?

The password reset process for VPS isn't fully automated yet, but if you go to https://heliohost.org/password/ and submit your email address and the new password you want to use we can copy the hash onto your VPS. The password is never stored in plaintext format so it is secure. Once you submit the new password let us know by replying to this email. The new password obviously won't work until we manually copy the hash onto your VPS though.

Yes, go ahead and take a look at https://heliohost.org/donate/ for the wallets a few cryptocurrencies. If there is a currency that you'd like to use that isn't already listed we may be able to add the wallet for it. Any privacy coins are unlikely to be able to be added though. Once you make the donation equivalent to $11 USD reply here letting us know the currency, the time of the transaction, and the amount (if it's not $11) and we should be able to verify it, and send you the invite. Please note that BTC, ETH, LTC, BAT, and ZEC can probably be verified within a few hours, but Aeon and XMR might take 24 hours or more to verify.

I just checked my mail and I see that you already contacted us via GoFundMe. I increased your storage space by 1000 MB. Thanks for the donation.

I also wanted to mention that anyone can edit the wiki by following these instructions https://github.com/HelioNetworks/heliohost-wiki/blob/master/misc/contributing.md Then once you submit a pull request, we can review the changes, and merge them if everything looks good.

We're planning on adding a Python page to the dashboard that will list the installed modules, and allow you to request them through the website too. Adding that link to the wiki in the meantime is a good idea though. Thanks.

Alright, I got logged in to GoFundMe and sent you a message through their website. It should be delivered to the email address you used when you made your donation, and it will come from messages@gofundme.com with the subject New Message from Ben Frede. Just reply to that and we'll get you the extra storage space. Thanks for the donation.

Since there's been no response for a few days I went ahead and removed the mentioned domains, and added the requested operaconsultas.com.ar domain. If you need the deleted domains back for some reason just let us know.

Closing due to inactivity.

It's been almost three weeks since the last response on this thread. In order to keep the escalated section tidy I'm going to close this for inactivity. If you would like to discuss this issue further feel free to make a new post in customer service https://helionet.org/index/forum/45-customer-service/?do=add

There you go https://stephanieyamkovenko.com/ Due to DNS caching it may take a few hours to start working for you.

I can't log in to GoFundMe right now because their phone number 2fa isn't sending the verification code. I'll try again later and if it's still broken I'll contact their support team.