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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Your VPS is done. Check your email.
  2. Unblocked.
  3. Unblocked. If you login at https://www.heliohost.org/login/ this won't happen again.
  4. The reason mysqlclient is so much faster is because it's written in C and then compiled into an executable. Mysql-connector is 100% python so it is much slower. Here is a link I found that may help. I haven't read through it completely myself so I don't know if they will answer your questions for sure. I did notice it mentions cursors though. https://mysqlclient.readthedocs.io/
  5. Unblocked. It was for failed SFTP logins so make sure you have your credentials saved correctly in your FTP client.
  6. Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.
  7. Unblocked. If you login at https://www.heliohost.org/login/ that won't happen.
  8. From cpanel: We can't provide shell access on our shared hosting because it is too much of a security risk. If you need shell access to run git commands you would have to get a vps https://www.heliohost.org/vps/
  9. You're on Tommy again.
  10. I actually intended to only install mysqlclient on all of our servers as it has the highest performance https://stackoverflow.com/a/46396881/2336864 I'm not even sure how mysql-connector got installed. It must have been a dependency of something else and I didn't notice.
  11. Yes, if the certificate is deleted autossl will issue a new one for you. It can sometimes take up to 24 hours to run. If it still isn't working after 24 hours let us know and we can take a look.
  12. I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-13. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  13. You're on Tommy now. I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-04-12. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  14. The most common cause of java not being able to connect to a database on Johnny is java trying to open 10 million connections. Java is not meant to be run on a shared hosting environment. It expects to be the only thing on the entire server, and as such it tries to use all of the memory on the server and all of the database connections available. Johnny is limited to 4 connections per user, so if your java app is trying to open 10 million it's going to get errors. You can prevent these kinds of errors by limiting your .war to only 4 connections. Another option is you could move to Tommy which currently has unlimited mysql connections. An even better option is to get a VPS https://www.heliohost.org/vps/ where java will actually be the only thing on the entire server so it can use as much memory and database connections as it wants to.
  15. I see records of that trentenm account being created on 2017-10-07 in the creation log, but the account itself is no longer in the system. It must have deleted at some point.
  16. You're on Tommy now. Technically the minimum to get moved to Tommy and get a storage increase is $6, but I was feeling generous so I increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-13. Let us know if there is anything else we can help you with. Thank you so much for your donation! Wolstech will get your ASP.net set up as soon as he can. Oh also, I wanted to ask where you saw that Tommy has ASP.net? It's hard to track down all the old incorrect links when something like this changes and edit them when you have 15 years worth of forum posts to sift through. Tommy used to have ASP.net but when we got a windows server we removed it from Tommy because windows does a much better job of ASP.net than Linux does.
  17. Unarchived. Your domain is currently set to 360occasions.com which is available for sale for the low, low price of $6305 https://www.heliohost.org/partners/namecheap/360occasions.com but if you can afford a domain that expensive you probably aren't going to host it on a free host. You can change your main domain with this link https://www.heliohost.org/classic/support/scripts/domain
  18. Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.
  19. Intl is already installed on Johnny's php 7.3 which would be the latest PHP version that we offer. Would you like me to install it on 7.2 as well or would you rather just switch to 7.3? https://krydos2.heliohost.org/73/phpinfo.php
  20. Here's the thing with java... Enabling java for a user takes ridiculous amount of memory. Deploying a .war for a user takes even more memory than that. Deploying 2 .wars for one user would mean like 4 other people couldn't have java at all. Both of our servers are always at 100% capacity for java access. Actually Tommy is a little over capacity right now, and it's causing some downtime for the whole server from load spikes. Basically what I'm saying is if you need more than one .war deployed at a time you'll need to get a VPS https://www.heliohost.org/vps/ Oh thanks for pointing out that broken wiki link. We recently upgraded the wiki and not all of the articles have been copied over to the new one. All of the old wiki stuff is still available at wikiold though. http://wikiold.helionet.org/Java_Servlet
  21. Remote access enabled.
  22. Hmm, it works on your account too https://merajbd.com/session_change.php
  23. You're on Tommy now. Thanks for the donation.
  24. Yes, Tommy usually takes 24 hours or less to get java access. Johnny can take quite a bit longer. You do not get an email. Once you have java access you can deploy it yourself at the bottom of the java request page. The system doesn't automatically deploy new versions. If you deploy a .war it stays the same deployment until you click deploy again. If you change the name of the .war it counts as a new deployment and it can take up to 2 hours to deploy. For instance test_v1.war and you change it to test_v2.war counts as a new deployment, but if the new version has the same filename it only takes a few minutes to deploy.
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