Krydos

It's been almost three weeks since the last response on this thread. In order to keep the escalated section tidy I'm going to close this for inactivity. If you would like to discuss this issue further feel free to make a new post in customer service https://helionet.org/index/forum/45-customer-service/?do=add

There you go https://stephanieyamkovenko.com/ Due to DNS caching it may take a few hours to start working for you.

I can't log in to GoFundMe right now because their phone number 2fa isn't sending the verification code. I'll try again later and if it's still broken I'll contact their support team.

Added. Since you're using Cloudflare make sure you create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002

I started the rebuild earlier and then went out. When I got home I went to install Hestia for you, but it looks like you're logged in already installing stuff. HestiaCP needs a fresh OS without anything else installed so it's unlikely the install will succeed at this point.

Installed. Some comments though. First, you requested Flask 2.1.2 when Flask 2.2.2 is already installed. Since everyone on the server shares the same Flask version we don't downgrade any modules ever because that is almost guaranteed to break someone else's website. It's more likely that a newer version of a module is backwards compatible though. If it doesn't work for some reason you'll have to change your code to support the newer version of Flask. Second, Flask-MySQLdb cannot be installed because mysqlclient cannot be installed. The module mysql-connector-python is already installed so that is the way you'll need to connect to your database. It's kind of redundant to have 15 different MySQL modules that do exactly the same thing anyways. Finally, if you need any other modules installed please reference https://johnny.kairion.eu.org/pyinfo/info3.10.py first and only request modules that aren't already installed. It saves me quite a bit of time to not have to check 15 different modules that are already installed.

Are you able to connect to SSH now?

So, these invites are good for 7 days, which we think is more than enough time to check your email and click the link. You checked your email and tried to click the link 53 days later. Obviously the invite had been expired for quite a while. I can sit here and send invites to you for the next 6 months, but if you always take 53 days to check your email each time it's never going to work. You might be better off just going to https://heliohost.org/signup/ and signing up again if you take longer than 7 days to check your email this time. Free signups are open every day starting at midnight UTC and stay open sometimes as long as 4 hours.

Thanks for the feedback. There aren't a lot of people that use Java, but it's definitely one of our most popular features. It also sets HelioHost apart from other hosting services because there aren't many that provide Java hosting for free.

I can enable ipv6 remote access if you need it, but for simplicity only ipv4 is enabled when remote access is requested.

Part of the reason that Tommy is overloaded is because there are too many domains hosted. Before I add any new domains to your account I would like to clean up any unused domains. purosdisenos.com.mx - Appears to not even be registered anymore. Can I delete it? gorisnic.kg.heliohost.org - Subdomains like this are just trash that cPanel created. Plesk doesn't need it. Are you using it for anything? If not can I delete it? purosdisenos.kg.heliohost.org - Same as above.

https://www.gofundme.com/f/heliohosts-morty-server We've made some great progress towards buying our new server. At this rate we'll probably have it purchased and set up before the end of the year. The last 25% is the toughest part of any fundraiser though. To the 63 people who have donated so far, we send out a huge thank you for supporting our cause to provide free or low cost hosting to those in need. We really appreciate you. To the 2035 active accounts who haven't donated yet, we have a question for you. What can we do to improve HelioHost that would make you consider donating too? We have hundreds of ideas and projects that we're working on, but we need your help prioritizing what should be done first. HelioHost is far from perfect, and small annoyances or lack of features are probably stopping some people from donating. Obviously we're still in the process of completely overhauling HelioHost so most of our services are pretty bare bones, and you need admin assistance for a lot of things still, but we've made a lot of progress over the last year. What should we do next to make HelioHost even better? Should we make adding domains without admin help the highest priority? Should being able to edit your own DNS records be the most important thing? Should we put more effort into making Tommy faster? Should we make Java available again on free hosting? Should we allow more free signups per day? Should we update our documentation to make complex tasks like Node.js and Discord bots easier to figure out? Should we make more YouTube videos? Should we make Ruby on Rails available on free hosting? Should we provide memory usage and CPU usage graphs in the dashboard? Should we make it so users can enable remote PostgreSQL access themselves? Should we implement password resets through our website rather than having an admin send you a link? Should we put more effort into accepting donation from more than just PayPal? Should we look into accepting cryptocurrency for VPS payments automatically instead of an admin having to verify it? Should we allow users to install Python modules themselves through the dashboard? Those are just some of the major ideas we're already working on. Is there anything else you can think of? We're going to have an amazing new powerful server soon, and we can use it to help make some of your visions come true.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

A password reset link has been emailed to you.

Remote access enabled.

There you go https://cobvan.helioho.st/ Problems I found: Your domain was disabled. I assume you did that on purpose because of my warning that you had used 530 GB of memory in the last 24 hours. I re-enabled it. Node.js was disabled on your domain. Maybe this got disabled when you disabled the domain, but obviously Node isn't going to work while it's disabled so I re-enabled it. Your app.js file doesn't look anything like the guide. I assume you started with the wiki version and then just started randomly changing things and it evolved into what it was. I backed up your copy with the name app.js.bak and set app.js to exactly what the guide says to use. Most of your memory usage was coming from npm so I renamed package.json to package.json.bak in case it was interfering, and if nothing else it disables it so npm won't try to read from it or anything. It's not needed for the basic wiki guide anyways. The index.html file in httpdocs takes precedence over your Node app if it exists. I deleted it. Now that you have a working copy I recommend making small changes, and testing it frequently. Keep in mind that it gets cached, unless you hit the restart app button, so if you make some changes and they don't show up remember to restart it. A big mistake that most people make is just dropping in a Node app that wasn't designed to run on Passenger and expecting it to just work because "it works on my computer." As long as you make small changes you can see immediately when something goes wrong, revert it, and figure out why it's not working. Regarding the high load, 497+ GB of memory was from your random npm stuff. The Passenger memory usage was only 17 GB. Honestly, you don't ever have to run npm at all. Just download all the dependencies on your home computer and then upload the node_modules directory. Like I said on Discord, try to keep your memory usage under 200 GB per day. If you're curious how much memory you're currently using, just ask.

The new 6 month payment has been linked to your account and your new expiration date is 2023-11-05. You're correct, the sale price of getting 1 GB memory for free ended like 2 years ago. Your VPS has been reduced to 1 GB memory, and moved to a faster server. Let us know if you can tell any difference.

Added.

Added. Since you're using Cloudflare make sure you create an A record with the value 65.19.141.67 and an AAAA record with the values 2001:470:1:1ee::2009

That version of osCommerce was released in 2014. That version of Prestashop is a little better and is only 6 months old. That version of Magento was released in 2016. The Plesk software installer is rarely very up to date, and we've had a few reports that it doesn't work very well. We're considering getting Softaculous again like we had on cPanel, but for some reason Softaculous for Plesk is 10 times more expensive than it was for cPanel. We've always had really good luck with Softaculous because the software is a lot more up to date, and the installer works a lot better. We've lost money 7 of the last 8 years, so we need to get more donations and more VPS subscriptions before we can consider adding expensive features like Softaculous. In the meantime I recommend downloading the latest version of whatever software you want to run from the developers website and install it manually according to their instructions.

A password reset link has been sent to you.

Is there any error message or anything? Are you trying to install the software through Plesk or are you uploading the files and installing them according to their install instructions?

Added.

If you're not too familiar with SSH command lines we can install a control panel for you. Plesk, like you have on Johnny is not free though, and would add $13.50 per month to whatever VPS plan you choose. So a Mercury VPS running Plesk with 1 GB memory, 2 CPUs, and 50 GB storage would be $17.50 per month total. We can also install a free control panel for you. The two most popular free control panels that people use are Hestia and KeyHelp. As far as moving your sites over you would basically just need to create a backup of your Johnny account and then extract the files and databases and whatever you need to upload to the VPS. We can help you with your DNS settings for moving your domains over.

Remote access enabled.