Krydos

Roughly 24 hours ago, or about 14 hours before you posted this. https://discord.com/channels/398197622168616962/398538798994161664/1183610297437655080

Also to answer your question about the domains, you're allowed to host up to ten domains on your one account. Let us know if you'd like to have another domain added.

We've had quite a few people ask us to implement a dark theme on our website over the years. We all love dark themes too, but there was always something more important to work on. Most of the credit for our night mode goes to Flaze who took it upon himself to recolor every page of our main website. Krydos also contributed by merging the changes into the website code, and all of our staff contributed by testing out the new theme and making suggestions on how to make it look even better. If you want to check out the new theme go to https://heliohost.org/#night and take a look around. You can always go back to day mode by clicking the little sun icon on the menu bar, or if you're using a mobile device you can find the night mode and day mode toggle at the bottom of the menu. Let us know what you think of the new night mode theme.

It was so corrupted it was breaking the entire server so I manually deleted it. I wasn't sure if it was even being used anymore because it was so broken, but it sounds like the owner would like a new account so I sent an invite to recreate your account.

Everyone please welcome the newest addition to our HelioHost staff, MoneyBroz. A question that we get a lot is how to get promoted to admin. You need to do exactly what MoneyBroz did by helping out on the forums and Discord with simple questions that don't require admin access. Since he continued helping out we took notice and offered to give him access to the admin tools so he can help out even more. Here at HelioHost we all started as regular users helping out like MoneyBroz, and eventually got promoted.

Your account has been fixed, and these domains have been removed as requested. Let us know if you have any other issues.

This domain has been removed from your account.

You were probably following a guide for cPanel where your home directory is your username. On Plesk the home directory is your main domain.

We now have a new uptime monitor that you can find at https://status.heliohost.org/ This page uses the open source project Upptime which uses Github cron jobs to monitor the status of our servers, and then hosts the results on Github pages. Since the system is fully external to our servers, if there is some catastrophic event that takes all of our servers offline at the same time, the status page will still be accessible and you'll be able to read updates for what is going on. The page also attempts to automatically determine what the reason is for the downtime. In the case of Johnny and Tommy the short downtimes are usually scheduled Apache restarts to load new settings.

The start.py file in your cgi-bin directory is not 755 permissions. It should be rwxr-xr-x.

Did you check your spam folder and your promotions tab?

The module python-telegram-bot has been installed on Tommy's Python 3.10. You can see the current list of installed modules at https://krydos.heliohost.org/pyinfo/info3.10.py

It looks like your account may be experiencing some corruption, and the domains can't be removed. If you're experiencing other issues with your account it might be a good idea to reset your account back to the original settings and then restore what you need from a backup. I've taken a full backup of your account already which you can download from https://heliohost.org/backup/ if you need it. If you want to try a reset just let us know.

It looks like your .htaccess file has the line "deny from all" which causes all requests for that domain to be denied with a 403 error. This is a great way to stop Wordpress from causing too much load and getting you suspended. If you want to enable your domain again simply edit the .htaccess file and remove that line. Please keep an eye on your load at https://heliohost.org/dashboard/load/ and if you get close to 100 GB memory or 10k CPU you can put that "deny from all" line back to keep your account active.

Thanks for the donation. One of the things we frequently do during fundraisers is give people 1 month inactivity immunity for each $5 that they donate. We don't have an active fundraiser going right now, but since you gave us $10 I gave you 2 months of inactivity immunity. That means you won't go inactive until 2024-03-02 and you won't get archived until 2024-04-02. You should also check your spam filters to make sure you're receiving emails from us. We send an email at 28 days reminding you to login in the next 2 days, and then we send you another email at 30 days when your websites are taken offline. If you check your email at least once every couple days you can avoid being suspended at all by just logging in when you get the reminder. Another thing we can mention is we're going to release a new server soon named Morty that will start at $1 per month, and as long as the $1 per month gets paid you don't have to remember to login ever again.

Another consideration for Django is Johnny and Tommy both use server side caching to reduce load, so if you make a change to your Django code it could show old code still for up to 2 hours which can be kind of annoying if you haven't finished your site yet and are making lots of changes still. On a VPS your changes would appear instantly as they do on localhost, and you don't have to worry about high load suspensions.

See https://helionet.org/index/topic/57757-hh484885-i-have-a-question/?do=findComment&comment=255130

Like I said the directory you put your files in is called httpdocs not public_html. Delete the default index.html file in httpdocs and then put your social networking software in there and it will appear in your browser.

Your $21.60 donation was used to purchase a Windows Server 2016 VPS for 6 months from 2020-10-14 until 2021-04-14, and then you declined to renew the VPS and it was deleted. If you'd like to increase your storage space you can go to https://heliohost.org/donate/ and use any of the listed methods to send us $5.00 USD for each 1000 MB you'd like to gain. The maximum storage you can get currently is 6000 MB which would require a $25 USD donation. Once the donation is submitted please provide the transaction ID if it's via PayPal, otherwise let us know the cryptocurrency you used, the date of the donation, and the amount.

We use Plesk so the folder that you upload to is httpdocs not public_html. So for instance httpdocs/index.html = redcomunidadsocial.helioho.st/index.html

We use Plesk so the folder that you upload to is httpdocs not public_html. So for instance httpdocs/index.html = redcomunidadsocial.helioho.st/index.html

I upgraded your storage to 6000 MB and fixed the bug that caused it to be 5000 MB. I also changed your main domain, but then I noticed that you haven't purchased it yet https://nic.entorno.es/checkdomain/listado.php?data[DomainSearch][tld]=com.gt&dominio=batzgalindo.com.gt&ext=.com.gt&locale=en Once you purchase it set your NS records to ns1.heliohost.org and ns2.heliohost.org and we can host it for you.

A password reset link has been emailed to you.

HelioHost has limited amount of server space, and our mission is to provide free hosting to as many people who can't afford paid hosting as we can. Does it make sense to host 1 Wordpress site for you, or 1000 websites with reasonable load? If we had an unlimited number of servers like paid hosting companies we'd just put like 3 Wordpress sites on the same server, and the non-Wordpress server could have like 3000 accounts. Wordpress causes the same amount of load no matter what company hosts it. The for-profit hosting companies just make tons of money hand over fist for hosting the Wordpress sites so they don't complain about it, they just monetize it. I created a full backup which can be downloaded from https://heliohost.org/backup/ if you need it. You probably just need to edit your .htaccess and remove the line that says "Deny from all". If I remove that line for you and you don't notice for a few hours you will probably get suspended again before you have a chance to backup your site.

For the last few hours both Johnny and Tommy users have been unable to login to their dashboard or control panel. This was due to an automated update that failed on both servers this morning. The corrupted update has been fixed and you should be able to login as normal again. Websites on both servers continued to work during the control panel downtime. The load on both servers will probably be a little high for the next few hours as we continue to run the repair utilities to make sure there are no other issues. There may be a few short Apache, Nginx, and database downtimes as the repair utility works on each system. Let us know if you're still having issues logging in.