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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Yes, the hard drives are definitely the slowest part of your VPS, and that's why we're doing a fundraiser to buy faster ones. Mysql does a lot of reading and writing to the disk too. I'm not sure why your CPU usage is so high though. Generally if the hard drive is being slow that actually causes the CPU usage to be lower since it's just waiting for the data to arrive. If you don't mind an hour or two of downtime I could try moving you to a different hard drive to see if that helps. Make sure you take a backup of everything if you want to try that. Copying files should be fairly safe, but you never know. Let me know if you want to try it.
  2. You can also help out on discord to get promoted if you enjoy chat more than forums.
  3. What is the URL where you have this hosted on our servers?
  4. You must delete ahkdev.ml from addon domains and alias domains before you can change your main domain.
  5. I took a look at the pop3 logs, and I can confirm that google is connecting to our server successfully and downloading your emails. Unfortunately we can't access google's systems to provide support for anything that happens to your emails after they leave our server. You'd have to contact gmail support, which as far as I know is non-existent. It's probably some spam related issue though. Who knows? The only other way I know how to receive and send emails from a custom domain through gmail like you're trying to do is to set up gsuite, but that isn't free unless you're a school or a non-profit. Something that may help, which also isn't free but is probably cheaper than gsuite, is a dedicated IP. If you pay $2 per month, or $20 per year you can have your own dedicated ipv4 for your account so you won't have to use the shared server ip. I'm willing to give you a refund if you pay and it doesn't help your emails arrive in your gmail inbox correctly.
  6. Actually your VPS is the problem right now. You're causing 95.42 load, Johnny is 148.24, and the problematic VPS was at 79.30. For a comparison the rest of the VPS on the server are less than 10.
  7. Jenova, one of the HelioHost admins, was having trouble getting the wordpress plugin to work too on one of his personal sites. I think he finally just deleted the plugin and installed it using the manual instructions.
  8. You can host as many domains with whatever TLDs you want on your account. This news post was in regard to the free subdomains that we provide.
  9. That's not much information to go on. How about the exact error message perhaps?
  10. Is there anything that bottle does that flask or django, which are both already installed, don't do? Also keep in mind that if I did install bottle on Ricky you'd have to use python 2.7.
  11. Ok, I throttled his VPS a bit, but left the high load process running. Is it any better?
  12. Yeah, it's the same guy over and over. The first 2 times his VPS was locked up and swapping, so a reboot was a good thing to do in that situation. He keeps running some process that uses a lot of CPU though. I've restarted it a few times even though it isn't locked up. The load goes away for a while, but then he starts the process again manually probably and the load goes through the roof again. I'm going to try throttling his CPU now. If that doesn't help I guess I'll have to write him an email about it. To give you some idea how much load this guy is causing, Johnny has 3190 accounts right now and this 1 VPS is causing more load than all of them combined.
  13. You're going to need a VPS for that https://www.heliohost.org/vps/
  14. It looks like what happened is you installed Wordpress through Softaculous, and you have Softaculous set to take automatic backups. The automatic backup caused Wordpress to make a lot of load and that's what triggered the suspension.
  15. The problematic VPS has been rebooted.
  16. Unarchived. Your VPS is almost done, and I'll email you the instructions to log in shortly.
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