Krydos

We aren't heliohost.COM we're heliohost.ORG.

You main domain has been changed to http://thedragons.net/

Man, that would be amazing. We actually have unlimited bandwidth, and storage isn't really a concern either. What does matter is the number of virtualhosts on each server. Each domain that we host increases the virtualhost count by 2 (one for http and one for https), and that's the main source of load for small sites like yours. Each virtualhost increases the amount of memory that apache uses, and increases the downtime that we experience each time we restart apache. If we were to allow these virtualhosts to continue piling up from thousands and thousands of small, low traffic sites like yours it would eventually take several minutes of downtime to restart apache each time. A small downtime like 5-30 seconds is barely noticeable and most people just chalk it up to their internet being slow for a second, but if we have so many virtualhosts that each restart takes something ridiculous like 5 minutes people are definitely going to notice and complain. Larger hosting companies get around the virtualhost issue by creating many smaller servers to distribute the virtualhosts over dozens or hundreds of apache installs. Since we use cpanel it is very expensive to set up each additional server because of licensing costs, but we can maximize the number of sites we host by cramming as many people as we can onto our existing 3 servers. The monthly login requirement is in place, not to intentionally annoy people, but to keep our virtualhosts count as low as possible to keep our memory usage and restart time low. Now, as far as keeping your account active, plenty of other people do it just fine for years. We have one lady that has maintained an active account using the same free HelioHost domain since 2007. She logs in once every month just like everyone else for 14 years and counting. The guy that runs this independent monitoring site http://heliohost.grd.net.pl/monitor/ isn't a HelioHost admin, and isn't affiliated with us at all. His accounts that he uses to monitor our servers are identical to everyone else's and he has to log in every month to not just one, but three different accounts to keep them active. He's been running that server monitor since 2010. The only thing special about him is we have granted him permission to have more than one account at a time. There's dozens of other people who maintain active accounts for years on end too. Those are just two extreme examples. When you don't log in for 28 days you will receive an email reminder to login to prevent your account from going inactive, and you have 2 days to check your email and login. If you save your password in your browser you can simply click the link in the email, which brings you to the login page, and then click submit on your saved username and password on the website. How long does it take to click twice? 5 seconds? That's all it takes to keep an account active. Anyways, we get this request to not have to log in to cpanel all the time, and you seem like a person that would value equality. Maybe you think you're more important than everyone else, but based on your post it makes me think that equality is important to you. It wouldn't really be fair to everyone else to treat some people differently from everyone else. There's also the issue of if we make an exception for one person we'll probably have hundreds of other people come out of the woodwork asking for the same thing. So, since we get this request all the time we have come up with two solutions: You can donate instead of logging in. Each $5 you donate gets you +1000 MB storage up to a maximum of 5000 MB plus 1 month of inactivity immunity. The new server that we're going to set up hopefully in a few months will allow you to never have to log in to cpanel as long as your $1 subscription remains active. So option #1 probably doesn't appeal to you because you obviously don't need the storage space increase, and option #2 isn't available yet, but it might not appeal to you anyways since you want free. Anyways, I'm willing to give you a special option #3 that we haven't offered to anyone else yet. You can basically get the deal in option #2 early on Tommy instead of the new server. I don't want to do this for a lot of people because it would get confusing to keep track of everyone, but if you want to donate $1 for each month of inactivity immunity I'll grant it. So if you want to not have to login for the next year you can donate $12, etc. Eventually this deal will be offered to everyone on the new server so everyone is still being treated equally; you're just getting the deal earlier.

You're on Tommy now. Thanks for the donation.

We normally move donors to Tommy, but since we rebuilt Ricky recently a lot of the Ricky people moved to Tommy and Ricky is basically empty. Since Ricky is so empty and Tommy is a little overcrowded Ricky is currently the fastest server, but things are balancing out and eventually Tommy will be the fastest again. Do you want to move to Ricky for speed immediately, or do you want to move to Tommy for more speed in the long run? Since you're a donor you can move to Ricky for now, and then if that server ends up too slow for you after a few months or whatever just let us know and we can move you to Tommy.

Interesting. You're the only person who has reported this so it seems like it's specific to just your one database. Perhaps try backing up the database, dropping it, and recreating it?

Media.net allows you to block certain keywords from appearing in ads... ... ...and of course it doesn't even work. I have paper, lantern, paper lantern, etc blocked, but it still does that. We get a little ad revenue just from people viewing the ads though, and that's better than not getting any ad revenue at all. We can't use adsense on cpanel ads because adsense is really strict about not sending them personally identifiable information, and since cpanel deals with email addresses those are considered PII. We used to have adsense on cpanel and we almost got our account blocked because of that PII issue. An idea I've had that could fix that is I could duplicate the paper_lantern theme and name it something like free_hosting instead. I should put some effort into that because if people were actually interested in the ads we could probably make a lot more money.

The plan was to upgrade to the latest stable version possible. Obviously we don't upgrade Tomcat very often because it usually takes a complete rewrite of all of our code to make it work. I suppose we could upgrade Tommy to 10 and leave Johnny at 8.5 for a while until enough people are able to rewrite their code to support 10.

Remote access enabled.

That error can be caused by having a corrupt .pearrc file. I deleted yours and it looks like it recreated with valid contents. It looks like your account is just using the default php which used to be 7.3. When I installed 7.4 and 8.0 it made 7.4 the default, which is fine, but it seems like it changed some people's php version. So it may be that you were using 7.3 before, and it was all working, and then it stopped working when you were forced to switch to 7.4. I switched you back to 7.3. Does everything work like it used to? If so you can continue using 7.3 or upgrade to 7.4 or 8.0 when you feel like it.

I moved your account to Johnny, enabled java for you, and deployed your .war http://ds3cheatersblocker.heliohost.org/cridus_ds3cb/ Let us know if you need help with anything else, and as we said in the news post as soon as Tommy is done you can move back if your .war will support Tomcat 10.0.

There is no user with the username 'user'. The mysql user that you create has to have your cpanel username and an underscore. The part that comes after the underscore you choose yourself when you create the user. All together it would look like zuhib_admin or something like that. You need to edit your config file and put a real mysql user not the example user_admin.

Gmail receives emails from my Tommy account just fine. The most recent gmail issues were actually our firewall blocking gmail for opening too many connections. The gmail ips are whitelisted now.

Postgresql on Ricky is working fine for me. Can you be any more specific what you mean by "a problem"?

Thanks for the well organized and informative post. I'm sure this will help a lot of people.

Unarchived.

I was looking at the logs for yesterday, and your account requested java like 30 times which is ridiculous in and of itself. You only need to request java once, and then wait patiently for it to be installed. There's a reason the request button goes away after you click it. Literally hundreds if not thousands of accounts have successfully requested java and received it with this system, and yours is the only account that has ever spammed up the logs like this. Then, as if that wasn't bad enough, even after the system installed java for you your account continued requesting java another 30 or so times. Obviously something is seriously broken with your account so I suspended it so it wouldn't cause any issues with anyone else's accounts receiving or using java. If this continues we may need to delete your account and recreate it. Unsuspended.

I don't believe there is a limit, but try to limit yourself to 128 MB or so. If you need more than that you should get a VPS.

Since you requested kamoga unsuspended first, I went ahead and did it. Please limit yourself to 1 account from now on.

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

You're on Ricky now. Thanks for helping to balance the servers. If you ever decide you want to be moved back to Tommy for free just reference this post.

That can happen sometimes when the roundcube database gets corrupted. I rebuilt the roundcube databases for admin and h.von. Can you log in to roundcube now?

Remote access enabled.

Yes, you would need to generate a new static site each time you made a change.

500 errors are caused by the server running out of memory. Memory is a finite quantity so if 500 people are all trying to run wordpress the server will run out of memory. We don't have the resources to allocate 256 GB of memory to each server, nor do we have the resources to only put 10 wordpress sites on each server like big paid hosting companies. Wordpress is one of the most memory hungry software you can possibly run. If your account uses too much memory it causes a 500 errors for everyone on the server. The best solution to 500 errors and a slow wordpress site is this wordpress plugin https://krydos.gitbook.io/heliohost/tutorials/wp2static It's a fairly new guide that hasn't been merged into the main HelioHost wiki so let us know how it goes if you try it. That's the hope. Even a paid server is going to have a finite amount of memory so it's always possible to run out, but we're hoping that a new server will help balance out the over crowdedness of Tommy and help both servers have less 500 errors.