Krydos

I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2021-07-27. Let us know if there is anything else we can help you with. Thank you so much for your donation!

You're welcome to try a vps if you want, but you can't use that database on Johnny again, and you definitely can't cause 41 hours of downtime on Ricky or Tommy either.

Remote access enabled.

Unarchived.

Like, Wolstech said your account was suspended for going over the 1000 MB quota. Your database was using up 2.6 GB for some reason. It took 90 minutes but I managed to backup the broken database, and then gzipped it down to 73 MB. The backup is located in your home directory. After I backed it up I deleted the 2.6 GB database out of mysql, but you're welcome to try to create it again and restore the backup. Backing it up didn't cause mysql to crash, it just took an hour and a half to complete. Let us know if you have any problems. Unsuspended.

30 days of not logging in to cpanel = inactive, website is replaced with an inactive message and you can no longer log in to any services including mail and mysql, etc. Users can renew their own account from this state at https://www.heliohost.org/renew/ 60 days of not logging in to cpanel = archived, website is taken offline and the entire account is compressed into a single archive file for storage. Users are not currently able to restore their own account from this state, and must post requesting a root admin to unarchive it for them. Adding the ability for people to restore their account through our website is on the todo list though.

Unarchived.

Unarchived.

I merged your two forum accounts, and set it so the email address that you donated from is your forum contact address. Then I sent you a new Tommy invite to that same address. Since the emails match now the username hong98 should be available. Let me know once your account is created and I can give you an extra 1000 MB storage.

Remote access enabled.

You can add www to the front by creating it as a CNAME or subdomain though.

I'm glad you had all the data backed up. I tried to backup your database for you several times and it crashed mysql every time. I finally just dropped the database, and it took 20 minutes to even delete it. Whatever you had in there Johnny can't handle it. As soon as I finally got your database deleted Johnny's mysql has been running perfectly smooth since. I looked at the uptime for the last week, and determined that you caused about 41 hours of downtime. Johnny doesn't ever have the greatest uptime, but that's not acceptable even for Johnny. You'll need to find somewhere else to host your 3.5 GB database.

There you go https://krydos.heliohost.org/80/phpinfo.php

No problem. Marking solved. Let us know if you need help with anything else.

The username hong98 is reserved for you. Probably the reason you can't register it is because your forum email address appears to be invalid, which begs the question how did it get set that way in the first place? I thought you had to validate your email address to create a forum account or create a hosting account which creates the forum account for you. Anyways regardless of how that happened, the way to fix it is to change your forum account's contact email address to the email address you're trying to create your hosting account with. Once they match the username will be available to create a new hosting account.

Have you tried logging in directly at https://tommy.heliohost.org:2083/ ? Have you tried resetting your password at https://www.heliohost.org/reset/ ? Have you tried resetting your password at https://tommy.heliohost.org:2083/resetpass?start=1 ?

When you tried to login and reset your password you account wasn't fully reactivated yet. Sometimes when the load is high it can take up to 15 minutes to fully renew, and if you try to login or reset your password before your account is fully active you'll just get an error. I have verified that your account is fully active now so you should be able to login now. This is something I'm going to fix on the new version of the website that I'm working on because you're not the first one to have this issue. I also changed your main domain for you. You'll need to set your nameservers to ns1.heliohost.org and ns2.heliohost.org before it will start working though.

There you go https://krydos.heliohost.org/80/phpinfo.php

Wordpress is pretty much the most bloated, memory hungry, cpu using software you could possibly install. Only like Magento is worse. That load is JUST your account. Yes, there are other Wordpress installs on Tommy, and yes they do constantly cause high load too and frequently get suspended as well. The load is more or less unlimited with a vps, you're not allowed to mine crypto with one and we do monitor load, but only 1 vps that we've ever sold has ever been a problem. I discussed it with the owner and we worked out a way for him to throttle what he was doing, but to give you an idea his vps was causing more load than the entire Johnny server combined and Johnny has like 3400 accounts on it. That was a very extreme case. A small vps will handle your wordpress perfectly well without issues. They start at $4 per month, and I can help you transfer your site to one if you need. No problem. You can find the 7 day graph in cpanel if you click the "Account Load" button to monitor it yourself to avoid getting suspended in the first place.

Unarchived.

Don't worry about it. The extra question will simply get the help that most people need to them that much quicker.

Closing due to inactivity.

Closing due to inactivity.

Closing due to inactivity.

Php 7.4 is now available. See https://www.helionet.org/index/topic/43513-tommy-now-has-php-74-and-php-80/