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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,893 topics in this forum

  1. [Solved] Main Domain Change request

    By Saju,
    • 1 reply
    • 341 views

  2. [Solved] Force Restart

    By EasonLu07,
    • 1 reply
    • 392 views

  3. domains disabled

    By nyten,
    • 3 replies
    • 414 views

  4. [Solved] Mail server down for Tommy?

    By infantex,
    • 6 replies
    • 556 views

  5. CMS installation issue

    By dcalori,
    • 2 replies
    • 334 views

  6. Create database with server-side code

    By gsiler,
    • 1 reply
    • 292 views

  7. [Solved] Need to Change Primary Domain to the Correct URL

    By aaronmaruska,
    • 1 reply
    • 325 views

  8. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 560 views

  9. [Solved] Change Domain

    By TECHNOGG,
    • 1 reply
    • 356 views

  10. [Solved] Java

    By nevesvitor,
    • 1 reply
    • 275 views

  11. [Solved] Account Wipeout & Change domain — franznic

    By franznic,   
    • 1 reply
    • 449 views

  12. [Solved] Main domain

    By eeyore211,
    • 1 reply
    • 322 views

  13. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 382 views

  14. VPS subscription

    By joezhou,
    • 1 reply
    • 307 views

  15. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 332 views
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