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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10067 topics in this forum

  1. [Solved] Error when running curl in git Deploy actions

    By mbo,
    • 3 replies
    • 798 views

  2. [Solved] Add Domain

    By bbm123,
    • 1 reply
    • 399 views

  3. [Solved] subdomains

    By Guest hunterp11,   
    • 1 reply
    • 377 views

  4. how to add custom domain

    By hundalprabh07,
    • 1 reply
    • 495 views

  5. [Solved] reset account

    By Guest hunterp11,   
    • 3 replies
    • 491 views

  6. Disable dns redirect for greenzone101.com.

    By flechen,
    • 2 replies
    • 470 views

  7. [Solved] Add domain

    By mbo,
    • 2 replies
    • 543 views
    • mbo
    • mbo

  8. [Solved] Addon Domain (3)

    By apil,   
    • 1 reply
    • 427 views

  9. [Solved] Can't connect to the database

    By zeldafan,
    • 3 replies
    • 744 views

  10. Upgrade Questions

    By devashraf,
    • 1 reply
    • 529 views

  11. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 525 views

  12. [Solved] subdomain

    By Guest hunterp11,
    • 2 replies
    • 426 views

  13. i need help

    By LibertyVision,
    • 2 replies
    • 495 views

  14. [Solved] Awaiting my Tommy invitation ? - Quick Update Needed

    By live7day,
    • 3 replies
    • 793 views

  15. [Solved] Softaculous problem??

    By devashraf,
    • 3 replies
    • 656 views
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