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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10067 topics in this forum

  1. [Solved] add domain

    By nibos,
    • 1 reply
    • 398 views

  2. [Solved] adding subdomain

    By live7day,   
    • 1 reply
    • 502 views

  3. [Solved] change the domain

    By ncatey1,   
    • 1 reply
    • 414 views

  4. [Solved] add domain

    By tiagodantas42,
    • 1 reply
    • 469 views

  5. [Solved] Moving from Tommy to Morty

    By puspus,
    • 4 replies
    • 784 views

  6. [Solved] I wanna know about the venus plan 1 2

    By bawanthabe,
    • 16 replies
    • 2.1k views

  7. [Solved] Account activation

    By bawanthabe,
    • 1 reply
    • 502 views

  8. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 424 views

  9. [Solved] Add new domain to daneesv

    By daneesv,
    • 1 reply
    • 500 views

  10. [Solved] Need SSH for more easy to upload

    By p4rtn3r,
    • 1 reply
    • 444 views

  11. [Solved] Activating SFTP

    By puspus,
    • 4 replies
    • 725 views

  12. [Solved] Requesting to add another domain to my account

    By dramadan,   
    • 1 reply
    • 482 views

  13. ADD a pre owned domain

    By tiwarinaitik9,
    • 1 reply
    • 382 views

  14. [Solved] Request for Account Reset Due to Technical Issues

    By naman2020ldpes,
    • 1 reply
    • 370 views

  15. HELIOHOST DNS Records for SOFTHAUZ

    By softhauz,
    • 7 replies
    • 833 views
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