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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10067 topics in this forum

  1. [Solved] Add new domain

    By turinglenditwwe,   
    • 1 reply
    • 390 views

  2. [Solved] Add a new domain/website

    By russgarde03,
    • 1 reply
    • 450 views

  3. [Solved] request to add domain

    By nkhris,   
    • 1 reply
    • 381 views

  4. [Solved] Add Domain

    By tmzafar,   
    • 1 reply
    • 494 views

  5. [Solved] Problems with FTP?

    By petermveldhuis,
    • 2 replies
    • 467 views

  6. [Solved] domain

    By juanmartinhoyosc,
    • 1 reply
    • 443 views

  7. [Solved] Domain removal

    By ismailserin,
    • 1 reply
    • 444 views

  8. [Solved] Add new domain please

    By cesvillalta,   
    • 3 replies
    • 533 views

  9. Filezilla Says Connection Timed Out, Can't Update Site.

    By lilychan,
    • 10 replies
    • 1.6k views

  10. Website not connecting

    By rvn,
    • 2 replies
    • 492 views
    • rvn
    • rvn

  11. [Solved] Please, wipe my account and start over

    By philipesouza,   
    • 1 reply
    • 467 views

  12. [Solved] Domain Expired

    By yasky,   
    • 5 replies
    • 974 views

  13. [Solved] Delete Current Domain and Add New Domain

    By miqbala,
    • 4 replies
    • 656 views

  14. [Solved] Another domain please

    By philipesouza,
    • 1 reply
    • 441 views

  15. [Solved] Delete domain

    By fhqwhgads,   
    • 1 reply
    • 412 views
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