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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10067 topics in this forum

  1. Can you install Inkscape in Free hosting

    By msbsurfi,
    • 4 replies
    • 611 views

  2. [Solved] Kindly add my Domain ASAP. Thanks

    By alkhanmuscatfina,
    • 1 reply
    • 352 views

  3. Delete Account

    By python75,
    • 1 reply
    • 342 views

  4. [Solved] Account reset

    By hase027,
    • 1 reply
    • 379 views

  5. SSL / DNS question

    By robertk1997,
    • 1 reply
    • 421 views

  6. [Solved] I NEED TO ADD MY DOMAIN NAME ASAP.

    By alkhanmuscatfina,
    • 1 reply
    • 427 views

  7. [Solved] Add Domain

    By WhiskeyJack,   
    • 2 replies
    • 528 views

  8. [Solved] Request to Add Another Domain

    By matinmahzad,
    • 1 reply
    • 361 views

  9. [Solved] Add main domain savingsandtax.com

    By spforsom,   
    • 1 reply
    • 396 views

  10. Error code 504: Gateway time-out

    By turinglenditwwe,
    • 6 replies
    • 902 views

  11. [Solved] Forbidden

    By daneesv,
    • 2 replies
    • 601 views

  12. [Solved] I want to reset my account

    By zxcizc,
    • 1 reply
    • 423 views

  13. [Solved] please add new domain

    By carlos77,   
    • 4 replies
    • 739 views

  14. [Solved] Unable to authenticate UpdraftPlus plugin (403 Forbidden)

    By oleglucic,
    • 4 replies
    • 1.8k views

  15. [Solved] add subdomain

    By mhiguera,   
    • 1 reply
    • 408 views
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