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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9937 topics in this forum

  1. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 379 views

  2. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 680 views

  3. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 378 views

  4. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 623 views

  5. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 464 views

  6. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 592 views

  7. [Solved] subdomain

    By dramadan,
    • 1 reply
    • 519 views

  8. [Solved] Request for Account Unsuspension

    By hlm,
    • 3 replies
    • 692 views

  9. [Solved] Add domain

    By dramadan,   
    • 1 reply
    • 560 views

  10. [Solved] Please add my Domain

    By seekwe,
    • 1 reply
    • 388 views

  11. [Solved] Domain Removal

    By ebsug,
    • 1 reply
    • 418 views

  12. Cannot log in to Plesk

    By walterpowell,
    • 7 replies
    • 1.1k views

  13. [Solved] I want to be able to bind my own domain name

    By seekwe,
    • 2 replies
    • 541 views

  14. [Solved] No (sub)domain options for my account?

    By ronvdc,   
    • 6 replies
    • 904 views

  15. [Solved] Account wipe

    By Guest zlatko1,   
    • 2 replies
    • 382 views
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