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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10067 topics in this forum

  1. [Solved] Starting over again fresh

    By osiixy,   
    • 1 reply
    • 397 views

  2. [Solved] Add a domain

    By gebu8f,
    • 1 reply
    • 369 views

  3. [Solved] Request to delete account

    By Guest niao,
    • 1 reply
    • 343 views

  4. [Solved] Request for Reset and Startover

    By ayur,
    • 3 replies
    • 688 views

  5. [Solved] Domain Removal

    By ebsug,   
    • 1 reply
    • 468 views

  6. [Solved] Additional Domain hosting

    By timalsina,
    • 3 replies
    • 475 views

  7. [Solved] Change of Main Domain Name

    By szhiro,
    • 1 reply
    • 551 views

  8. What is the domain name?

    By luukkuik04,
    • 1 reply
    • 442 views

  9. [Solved] I want to add another domain

    By anielfreire,   
    • 2 replies
    • 538 views

  10. Please add Add-On Domain to my account INDIA

    By india,   
    • 5 replies
    • 701 views

  11. [Solved] Request to delete the account

    By rahilrasool35,
    • 1 reply
    • 377 views

  12. [Solved] Reset Account ?

    By viosrio,
    • 1 reply
    • 480 views

  13. problem website

    By retrope,
    • 2 replies
    • 646 views

  14. [Solved] Root directory for PHP

    By raqbul,
    • 10 replies
    • 1.3k views

  15. [Solved] Request to get my account deleted

    By Guest coderlotl,
    • 1 reply
    • 421 views
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