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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10067 topics in this forum

  1. [Solved] Website & Emails unreachable

    By tmzafar,
    • 3 replies
    • 624 views

  2. [Solved] Wipe my account and start over.

    By aigc,   
    • 1 reply
    • 426 views

  3. [Solved] Add domain

    By pacitan,   
    • 3 replies
    • 659 views

  4. [Solved] I need to wipe the data and start over please

    By ossvrc,   
    • 1 reply
    • 467 views

  5. [Solved] Request resetting my account to start over

    By elkhaddir,   
    • 2 replies
    • 595 views

  6. Domain name change

    By heathmoore,
    • 1 reply
    • 401 views

  7. [Solved] Wipe Storage

    By sins4skins,   
    • 1 reply
    • 496 views

  8. [Solved] Addon domain

    By juaorpo,   
    • 1 reply
    • 412 views

  9. I want to use my domain name to point to how the deployed project works

    By emma240916,
    • 1 reply
    • 390 views

  10. [Solved] 我想改主域为random-websites.com

    By emma240916,
    • 1 reply
    • 398 views

  11. [Solved] Domain Name Change

    By philosophyclub,
    • 1 reply
    • 407 views

  12. None of my sites are accessible now

    By ronvdc,
    • 1 reply
    • 421 views

  13. [Solved] CHANGE MX VALUES

    By securtech,
    • 1 reply
    • 485 views

  14. [Solved] Start Over

    By madisonwirtanen,
    • 1 reply
    • 389 views

  15. [Solved] How to find parked domains

    By ifwi4,
    • 1 reply
    • 485 views
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