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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. [Solved] Change Main Domain

    By hsnfirdaus,
    • 1 reply
    • 494 views

  2. [Solved] Subdomain request

    By jonahm,
    • 1 reply
    • 466 views

  3. . htaccess options?

    By Guest DmC,
    • 1 reply
    • 488 views

  4. [Solved] domain change

    By Guest hunterp11,
    • 1 reply
    • 615 views

  5. [Solved] Add a new domain

    By earthyshapes,
    • 2 replies
    • 520 views

  6. [Solved] Secondary domain

    By Guest DmC,
    • 1 reply
    • 494 views

  7. [Solved] Wipe my account

    By foxyedu,   
    • 1 reply
    • 478 views

  8. [Solved] Direct link on SVG gives me 404

    By Guest DmC,
    • 2 replies
    • 537 views

  9. Are the donations a one off?

    By rsdaily,
    • 2 replies
    • 537 views

  10. [Solved] Please add two addon domains to my account

    By ronvdc,   
    • 1 reply
    • 564 views

  11. [Solved] Change the domain from saleh-hr.com to devs-zone.com

    By hayahsocial2024,
    • 2 replies
    • 686 views

  12. [Solved] Request for Domain Change to alvarovotan.eu

    By alvaro00,
    • 3 replies
    • 619 views

  13. [Solved] i'm not able to login to johnny.heliohost.org

    By i,   
    • 10 replies
    • 1.4k views

  14. Internal Server Error

    By titanik00,
    • 3 replies
    • 594 views

  15. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 497 views
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