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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. [Solved] Change domain

    By stavroskanias,
    • 2 replies
    • 632 views

  2. [Solved] Start over

    By guessthecase501,
    • 1 reply
    • 591 views

  3. [Solved] Hey admin can you add this domain in my account

    By sarfraaz12,
    • 2 replies
    • 487 views

  4. [Solved] Please add my Domain

    By krisenigma,   
    • 1 reply
    • 556 views

  5. [Solved] Increased storage

    By mm1,   
    • 3 replies
    • 694 views

  6. [Solved] Add my Domain to my heliohost control panel

    By msbsurfi,
    • 1 reply
    • 681 views

  7. [Solved] Internal Server Error

    By msbsurfi,
    • 10 replies
    • 1.3k views

  8. [Solved] Domain change

    By raandre,   
    • 3 replies
    • 752 views

  9. [Solved] request domain added

    By akalia,
    • 1 reply
    • 417 views

  10. Lets Encrypt time to renew ..

    By fuzmic,
    • 0 replies
    • 516 views

  11. Node JS app on Tommy not running

    By mariadumas,
    • 1 reply
    • 550 views

  12. [Solved] Requesting for addon domains

    By myzega,
    • 2 replies
    • 671 views

  13. My error_log only shows errors from my first Flask app

    By ujcis,   
    • 6 replies
    • 945 views

  14. [Solved] Request resetting my account to start over

    By elkhaddir,
    • 1 reply
    • 582 views

  15. [Solved] Plesk Backup enable local ftp

    By nyten,
    • 5 replies
    • 1.7k views
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