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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. [Solved] Changing the initial domain name

    By romanyhm,   
    • 1 reply
    • 478 views

  2. [Solved] Request to change domain name

    By pmcsween,   
    • 1 reply
    • 468 views

  3. [Solved] Please change my main domain

    By svpukha,
    • 1 reply
    • 511 views

  4. [Solved] Plesk cannot access

    By jason97965,
    • 1 reply
    • 702 views

  5. want to switch to tommy

    By guessthecase501,
    • 1 reply
    • 537 views

  6. [Solved] Subdomain Add

    By walterpowell,
    • 2 replies
    • 558 views

  7. [Solved] Add my Domain to my heliohost control panel

    By msbsurfi,   
    • 1 reply
    • 929 views

  8. [Solved] Domain Name Needing Changed

    By aaronmaruska,
    • 4 replies
    • 865 views

  9. [Solved] Error

    By mytrosuper,
    • 2 replies
    • 580 views

  10. [Solved] Johnny down ?

    By dahuhunter,
    • 4 replies
    • 737 views

  11. [Solved] Wordpress not working

    By caiquedb,   
    • 1 reply
    • 513 views

  12. [Solved] It is possible to change to Cloudflare NS?

    By lgv10,
    • 3 replies
    • 812 views

  13. [Solved] I need to add some subdomains to my account. How can I do that?

    By abohamza,   
    • 4 replies
    • 966 views

  14. [Solved] Domain personal

    By ramel,
    • 2 replies
    • 532 views

  15. Reset my Account, please ! lol

    By wos83,
    • 1 reply
    • 421 views
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