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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. [Solved] Add a domain on my site

    By wu,   
    • 1 reply
    • 503 views

  2. [Solved] Please delete my account

    By climb4fun,
    • 1 reply
    • 405 views

  3. [Solved] add domain

    By seekedx,   
    • 1 reply
    • 503 views

  4. [Solved] SPF issue with mail from tommy2?

    By n747mm,
    • 4 replies
    • 833 views

  5. My tommy website & dashboard are a bit slow to load

    By elkhaddir,
    • 2 replies
    • 627 views

  6. [Solved] Change domain name

    By leibmanyevgeny,
    • 1 reply
    • 391 views

  7. FastHTML Python Package

    By rohitsoni,
    • 1 reply
    • 407 views

  8. create a new subdomain within my account

    By abohamza,   
    • 1 reply
    • 517 views

  9. [Solved] delete my account

    By rmersive,
    • 1 reply
    • 434 views

  10. [Solved] Change for my Domain

    By wos83,
    • 1 reply
    • 611 views

  11. Laravel Toolkit

    By Ookma-Kyi,
    • 6 replies
    • 1.2k views

  12. [Solved] Change My domain

    By hcalderon,
    • 1 reply
    • 493 views

  13. [Solved] How to add subdomain?

    By ivatsa,
    • 2 replies
    • 661 views

  14. [Solved] Add a new domain

    By ivatsa,
    • 3 replies
    • 690 views

  15. no DNS entry for webmail

    By cesvillalta,
    • 5 replies
    • 740 views
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