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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10068 topics in this forum

  1. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 437 views

  2. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 975 views

  3. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 613 views

  4. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 546 views

  5. Cannot login on Johnny - Invalid user/password

    By paladino,
    • 1 reply
    • 591 views

  6. MariaDB: Inter-database foreign keys

    By sagnik,   
    • 2 replies
    • 843 views

  7. CREATE NEW SUBDOMAINS

    By orca,
    • 9 replies
    • 1.2k views

  8. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 572 views

  9. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 734 views

  10. [Solved] Please reset my account, thank you

    By ohyo,
    • 2 replies
    • 556 views

  11. [Solved] Reactive Account

    By bawanthabe,
    • 7 replies
    • 1k views

  12. [Solved] Add a domain to my account

    By jojj2111,
    • 1 reply
    • 492 views

  13. [Solved] Can't create Postgres DB (SQLSTATE[55006])

    By tomaszrozko97,
    • 3 replies
    • 1.2k views

  14. [Solved] 404 error on newly tommy account

    By karplus,
    • 3 replies
    • 763 views

  15. [Solved] Donation done for Tommy Server

    By karplus,
    • 7 replies
    • 879 views
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